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February 2024 by McKensi B.
I ordered a dress for my wedding shower which did not fit, so I paid the return fee expecting the money to be put back on my card. The lady told me it had to be returned within 7 DAYS of the day I purchased it. That also includes the time it takes them to ship it to you. They only gave me store credit. I would not recommend purchasing anything here unless you know without a doubt that it will fit.
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December 2023 by Carrie C.
I could not love Hazel and Olive more! They have dressed me for so many events and I always get so many compliments! Everything is amazing quality and shipping is always fast! Definitely my go to boutique!
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November 2023 by Matt M.
Practices bad business. Their photos are so deceiving; their sizes and colors are inconsistent. Good luck everyone returning your product. Twice now I've paid to return a product for store credit. And now I'm about to do the same thing, because for the 3rd time in a row (three different products) the product I received is not as advertised. Be it color or size, you won't get what you pay for. You will lose money each time you purchase something due to their rigid return policy and lack of customer service. 10$ fee for a return label...whole lot of profit in there when your customers have no choice but to do this multiple times over per product.
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October 2023 by Google user
I've ordered multiple pieces from Hazel and Olive, every outfit has been perfection! Most recently I wore the Shake It For Me Fringe dress to Shania and I got so many compliments! I went back and ordered two more!! 10/10 would recommend to everyone!!
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September 2023 by Kerry A.
I ordered a dress from Hazel and Olive for my wedding in the courthouse (before my actual wedding). They sent the dress and it took roughly 5 days to get to me. I then received the dress 1 day before my wedding. I returned the dress the day after my wedding (so in my possession TWO days), because I decided on another dress. They received the dress back in perfect condition and did not refund me. 3 weeks later when I reached out they said they were sorry and would refund me by the end of the day. 3 days later when after I sent 4 messages straight without response - the person basically spent the next two hours arguing with me about why they wouldn't give me a refund, and how they are only going to issue store credit. ARGUING with me, for asking for a refund for returning a brand new dress TWO days after receiving it. I'll make sure to repost this review everywhere I possibly can to help prevent other women from possibly losing out over a hundred dollars, which some of us cannot afford to lose out on.
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August 2023 by Christie Caligiuri
Absolutely love these unique, stunning styles! The quality is great & their shipping is free & couldn’t get any faster ? super impressed!!!
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August 2023 by Jordan Fogelsonger
Obsessed with the Time Stands Still Appliqué Dress in Cream! I wore it for my bridal shower and everyone loved it. It was the perfect dress Amazing quality too!
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August 2023 by Haley Schmich
Love love love my clothing from Hazel and Olive! My go to shop for concerts, birthday outfits, & any other event I’ve had recently. Super cute & the sizing was great.
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August 2023 by Callie Duncan
The cutest most durable outfits! Loved getting to go to the warehouse & try things on with the help of their amazing staff. My favorite local boutique!
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August 2023 by Kaitlyn Maybaum
I had ordered a dress that I absolutely loved and it was never marked as delivered by the post office. When I went to check my mail I found the package was there and when I tried on the dress it sadly did not fit. When I went to make the return I was only being offered store credit since it was past the window to be able to receive a refund so I reached out to the customer service team since the post office had never marked my package as delivered I was never altered it had arrived, and they were so sweet and were willing to offer me a refund instead of store credit due to the post offices mistake. I have spoken Ann multiple times now on the phone and each time she has been so sweet and helpful. They are all absolutely amazing and will definitely continue shopping with them.
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August 2023 by Nicole Davidge
One of my go to stores for the cutest, trendy outfits. I’ve ordered many times and never ever disappointed. The price is great and the clothes are fabulous! You’ll always stand out at any event. Highly recommend.
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August 2023 by Georgia Griffeth
I ordered the most beautiful dress from Hazel and Olive, but unfortunately I noticed a tear in the bodice. I emailed them over a weekend explaining the damages with photos and they responded early the following Monday! By then I had already received a credit in my email for the item, and they assured me they were sorry and there was no need to return the damaged item.I’m amazed at this company for fixing an issue they had no control over! As an avid online shopper, it’s not often that I come across a business with this level of customer service and cooperation. Incredibly thankful for boutiques and businesses that care about customer satisfaction!
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August 2023 by Brooke K.
Going to put it on here as well. You can read the reviews previously written on their Google reviews and Better Business Bureau. But they screwed me with the "return policy" as well. I ordered a dress with cheap fabric and the color was completely different than the over filtered picture they posted on Instagram. She'll argue that the dress has great reviews but nowhere on the site can I find any reviews for this specific dress. It pulls up good reviews of other items they've sold. Which I don't doubt they have some nice clothing. However, what I received was atrocious. This was my first (and last) time ordering from this company so I expected better, I guess. I returned this dress the same day I received it, bc per "policy" you can get a full refund back to your card if it's returned within 15 days. You will NOT get your money back no matter what the policy says. She claims the policy is different if you go through their Instagram to order (which is where many people shop through). The 15 day return full refund supposedly doesn't apply to orders through instagram. Don't get screwed by this company like myself and others have. She gave me a store credit minus the shipping and handling fees that I paid but I don't care to have to deal with another article of cheap looking clothing just to have to send it to goodwill. She's also snarky in her responses to bad reviews. Awful customer service. She does not value her customers. She just wants to make $$$ and she'll scam you to do so.
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July 2023 by Emily Moles
I bought 2 dresses for my Eras tour concert dates and they were PERFECT!!! The perfect amount of sparkle, unique and comfortable! Shipping was also extremely fast!!
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July 2023 by Claire McCarthy
I wanted to find a fun dress to wear to Taylor Swift and Hazel & Olive had so many cute/unique options! The shipping was super fast and I was very impressed with the quality of the dress. I got multiple compliments on it at the concert! Would definitely recommend shopping here!
