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November 2023 by Hope M
After 35 years I finally found an auto shop I trust! They sent pictures/descriptions of each issue requiring work, & waited for my approval prior to execution. They even stayed after closing time to complete my vehicle the day before Thanksgiving. Additionally, as a veteran, I appreciate the discount in recognition of our service.
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November 2023 by Mohamed Bur
This was my first experience at Horizon Auto Center. Great customer service and courtesy. As I needed more work done on my car, they offered to drive me to my destination and pick me up once it’s ready. Quality of work on my vehicle is great so far but only time will tell.
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November 2023 by Chuck Ginski
Horizon Auto has sold me and installed three truck bed covers over the years. I've never had any issues until this last cover. The handle to open and close broke off some time ago. I tried contacting the supplier and poking around the internet for a replacement handle to no avail. Finally, a week ago I drove over to Horizon to see what they could do. I met John at Horizon Auto who contacted their bed cover supplier as well as the company that built the bed cover. This morning Horizon Auto installed the new handle and didn't charge for parts or labor. The entire experience was amazing. You expect great service when spending $2000-$3000 for a bed cover and bed rug. But the sign of true "Customer Centric" service is when something unexpected goes wrong after the initial sale. John and Horizon stepped up, made the replacement / fix easy and quick and the communication throughout the process was outstanding. Special thanks to John and the team at Horizon Auto.
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October 2023 by Carlisle_RR
Horizon Auto Center is a fantastic place for auto repairs and service. They are transparent and detailed in their diagnostics, repair times and pricing - which is what you want from your auto repair team. The staff was courteous and polite, not just with me, but also with everyone I saw them interact with. I would and will recommend them. Very thankful I found them.Service: Exhaust
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October 2023 by Craig Johnson
Good trustworthy people. Had a A/C problem with my Tahoe and they did a great job of finding the leak behind my back tire. Had it to other shops before them and no one could find it. Thank you Horizon
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October 2023 by Chuck G.
Horizon Auto has sold me and installed three truck bed covers over the years. I've never had any issues until this last cover. The handle to open and close broke off some time ago. I tried contacting the supplier and poking around the internet for a replacement handle to no avail. Finally, a week ago I drove over to Horizon to see what they could do. I met John at Horizon Auto who contacted their bed cover supplier as well as the company that built the bed cover. This morning Horizon Auto installed the new handle and didn't charge for parts or labor. The entire experience was amazing. You expect great service when spending $2000-$3000 for a bed cover and bed rug. But the sign of true "Customer Centric" service is when something unexpected goes wrong after the initial sale. John and Horizon stepped up, made the replacement / fix easy and quick and the communication throughout the process was outstanding. Special thanks to John and the team at Horizon Auto.
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September 2023 by Jason Burnett
Horizon has been doing a great job on my truck, from upgrades to regular maintenance. We use the truck almost exclusively to pull our RV on family trips so the upkeep and safety is very important to my family. The team at Horizon always makes sure I’m ready to go.
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September 2023 by Kershel Leininger
Got a nail in my tire and called multiple places that said it would take more than two hours to even be seen. I really did not have that time because as we all know these things happen when we have a lot going. I was in and out in about an hour and they were clearly busy. I was happy and on my way!Service: Tires
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September 2023 by Jeremy Shulman
Had a puncture just down the road from these guys. When I called they made arrangements to see me right away and repaired it quickly and easily. I was on my way again in less than 30 minutes!They were knowledgeable, friendly, helpful AND at a great price. Would recommend!
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September 2023 by Sarah Degan
What a great experience all around!My husband get his car serviced at Horizon Auto Center and has always been very pleased with the quality of work they do. When my daughter’s car was acting up, I had no hesitation about where to go!Thank you Corbin for treating me like I was part of the family!Service: General repairs & maintenance
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September 2023 by Peter Charfauros
Matt is who assisted me through the process of repairing my Ford F150 (crank no start). He is a very friendly guy, excellent customer service and overall made my experience at Horizon Auto Center awesome!! Price tag was a bit high but, for the hospitality and peace of mind it is well worth it. Don’t hesitate to bring your vehicle to Horizon Auto Center!
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September 2023 by Amanda Adrian
Horizon got me in same day and was very professional throughout the process. Matt was very helpful. I would have appreciated more proactive communication so I knew when my car was going to be ready but they were really busy. Overall I had a great experience at Horizon Auto.Services: Auto emissions testing
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September 2023 by Tony Darden
Had a cylinder misfire repair done on my 2017 Durango and they did a great job! My truck runs like new and I’m very satisfied with the repair. My service advisor, Corbin, kept me updated throughout the repair process and I appreciated that! My only small gripe was that I had a “10% any service” coupon when I dropped off my truck and when the repair was completed, I was told the max discount would be $150 on a $5200 ticket! Otherwise I’m very happy with the repair and the 3yr/36k mile warranty gives me added piece of mind. Thanks Horizon Auto Center!
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September 2023 by Exy Nonya
First time here. Brought my car in @12pm for a DIAGNOSTIC. Not to be fixed. Devan, he called himself the “store manager”. Seemed okay at first. He asked me if I needed a ride home, I asked him, “how long will this diagnostic take”, he says it should be done in an hour to an hour and a half. Which I replied with, “I’m fine. I’ll stay, thanks”Long story short, within 20 minutes, I told him I would like to go home. They took me home. I was told they would call me back. It is now 4:56pm. No phone call. I called them, just to find out they NEVER even touched my car. That none of the mechanics were aware about it. I’m extremely upset now. And told them to come get me. They said they will send a driver. 30 mins later then called back and said, your car isn’t drivable. And that they need a whole another day to finish the diagnostic. I told them no, just come get me, so that I could get my car and go somewhere else.They ended up charging me, only removing $10 off. For THEIR screw up. What’s more hilarious is how all of them blamed Devan. “It was Devan” “Devan this, Devan that” “Devan didn’t say anything about this”.Either way, if you want to bring your car to this place go ahead. But don’t be surprised if they haven’t touched your car. If they take an entire day, they forgot about your car. I’ve never experienced something like this. Absolutely ridiculous.
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September 2023 by Christina Clay
Just got my f150 back after a number of problems were fixed by these awesome guys. They were not only professional and courteous but so caring of our situation! Not to mention they are fast…the fastest in Rockwall. Corbin was friendly and extremely helpful during such a rough time. I will be returning for any auto mechanic needs!