-
July 2023 by Marilyn Pittman
They have put a hold on my credit card FOR NO REASON! I also have not been given ANY help in rectifying this. Called Thursday and Friday to the rockwall bank here and in McKinney with answering message in Rockwall. The McKinney lady was going to check and call me back...NEVER DID. Nobody has called me back! Customer service is not only bad, it is nonexistent! I am moving my accounts as soon as possible.
-
March 2023 by Melissa Quintero
My husband arrived about 20 minutes before 5 pm. The manager (older white woman with glasses) waited until 4:59 to tell him they were closed and could not give him any money. HIS money. Apparently, they needed to verify why he opened the account in Houston and was looking to withdraw money in Rockwall. As if people don't travel for work. This was the absolute worst customer service from a manager. If you don't like servicing certain people, don't work in a customer service position.
-
January 2023 by Victoria
Everyone there is very helpful in all levels at this branch in Downtown Rockwall Awesome
-
January 2022 by Peggy Howard
No one ever answers the phone. I had a debt card compromised,it took 2 weeks and 3 trips to bank branch to get a new card after mistake after mistake. I used Commuity bank for years, so I just continued with Independent after Community closed. I live46 miles from the closest banch.They have the worst customer service I've ever seem and more excuses then you know what.
-
October 2021 by Jack Thompson
The bank has changed ownership and names several times over the years. The service since Independent Bank took over has gone downhill. I waited ten minutes today for a teller at the drive thru window with no one in front of me. There was only one teller to serve inside and drive thru. Most times if there is a drive thru teller they have to go upfront to a teller station further inside the bank. Seems like management has no regard for customers time. Very disappointed with customer service at the bank. I’ve been a customer at this bank for over 35 years but am ready to change banks if service does not improve soon.
-
October 2021 by Armando Barron
They're awesome‼️?
-
March 2021 by Jesse Ortamond
ATM is constantly out of service
-
March 2020 by Josh Davis
The staff is very friendly. I highly recommend speaking with them if you are looking for a new bank.
-
December 2019 by Mrs Halim
Have never seen a bank closed on Saturday..when u deposit cash through ATM it practically stays in pending for days and u can not use it...their ATM is not working half the time. Need changes to compete against other banks. Loved this bank when it was called Community bank.
-
April 2016 by joe pollard
Great personal service answer all my questions in a professional manner very polite
