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February 2024 by Marshall Smith
Lupe from the Rockwall Tx location in jewelry department helped me find the perfect necklace for my wife that fit my budget. She did a great job!
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February 2024 by Fay Fall
Never doing this AgainSay you have the item and No don't buy from here curb side pick UP how bout you get your purfume in order before curb side pick up your gonna have alot more mad customers like I am did you have to cancel them all because your not helping or doing ur service not helpful no wonder if they keep having issues
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February 2024 by uju gid
Always clean and friendly associates
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February 2024 by Sammy Quintero
Just recently came here to come shopping for my wife to get some duck boots for her. They didn’t have her size or the color she wanted so we went to the desk to see if they had more, the box only had one because the other was on display and we were just trying to see if they had more, the lady in the front was very rude and said “what did you only have 1 foot? Why is there only one shoe in here and then she asked was this not the right size? Of course it isn’t. Let me go look it up for you” in the most completely rude tone. I don’t understand what’s her deal but if she hates her job so much, she should either find a new one or be in a different position because she’s definitely not customer friendly. to whoever the manager is you must reconsider Mary’s position. I don’t appreciate the way she was talking to my wife and I was felt disrespected because no one should be talked to like that especially my wife, if you hate your job so much then quit
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February 2024 by Jerry Vaughn
They had great prices & sales
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February 2024 by Heather Hust
I have never had any issues with JCPennys before but,I recieved 2 pair of boots for Christmas and they did not fit. I went to exchange them and I couldn't. They said bc they were bought before Christmas it was to long for an exchange. I just don't think that's right.
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February 2024 by Stacy Morton
Had a good big and tall section
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February 2024 by Evelyn McNally
Found what I was looking for. The help in the jewelry department new more than that manager who came to help. I also had to explain to the manager that came to help how the coupon works.
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January 2024 by Thomas DeBeaudry
Seems like most reviews are based on very poor, or conversely, very good experiences. So here's a very average review!.Pros- Clean store, friendly staff, easy parking! I also like some of men's boots in stock. That's a win. Plus my Mother in Law likes it and she's a super lady.Cons- Was shopping for bedding. I'm male, mid 50s...definitely not a hipster (maybe a tiny bit hip), but the selection of items was dominated by those that resemble my late grandmothers' end table doilies. That said, a lot of the choices seem rather stylistically antiquated from an aesthetic perspective. I noticed this with the men's clothing selections as well. Maybe that's a Rockwall nod since the idea of good eating out here is Buffalo Wild Wings or Olive Garden.Also- The smell of the store emotionally overwhelmed me with memories from my visits as a child with my mother. For my brother and I as young boys, fabric stores were unequalled in the pure terror of sheer boredom. A close second was involuntarily being dragged to peruse the ladies Jr's section of Pennys. The smell.... Is The Same.Anyway, let's call it 3 1/2 stars. No major infractions here, just some minor emotional trauma and some questionable style.
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January 2024 by Taz Mania
Found a great jacket! It was a very long line to check out because I was told that was the only place to check out in the store.
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January 2024 by Katy Mote
I like Penny's. BUT, I bought 3 sweaters on my Penny's credit card. They all shrunk the first time I washed them. They were all too short and too tight. I took them back to the store, but they didnt care, since I had washed them. I did not dry themI could not get my money back or get a larger size. I am very upset. That was well over $100, and it it just down the drain. I had to give the sweaters away.
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January 2024 by Cloudy Puffalottasmoke
Loved it
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January 2024 by Cheryl J.
I don't return items often, but when I return some items that did not fit The employees were totally rude. I won't be back it's so sad I really like JCPenney's.
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December 2023 by Rosemary Salinas
Ruby Jimenez is great with cut and color. My hair feels so much healthier. I am very pleased with the results.
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December 2023 by Stephen B.
Love shopping jcp great store I have always been happy with my shopping experience. Thank you all for the great job you do.