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December 2023 by Elizabeth Blair
Went online to order placemats which show as available. See photo. First order was cancelled and there was no explanation. Went online a second time and ordered again. Order was cancelled again and message sent to me was "Unfortunately, we were not able to ship some of the items from your order. You will not be charged for these items." IF THE ITEMS ARE NOT IN STOCK THEN CHANGE THE DESCRIPTION TO - OUT OF STOCK! I drove all the way to the store the first time for nothing as no message indicating that the placemats would not be on my order. Epic FAIL on Kirkland's part.
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October 2023 by Naveena David
I recently visited kirkland and I purchased a huge mirror. Now for a 7 month pregnant lady, it is actually heavy. I asked the woman at the counter to give me a hand to take it to the car, to which she replied, "I carried it all by myself in and it's not that heavy!! If you want i can hold the door for you" I was dumbstruck by her response. Then later she came and helped it to the car.My request, please be mindful of your service. I wouldn't ask for help if I didn't need it you know.
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August 2023 by Michael Martinez
Very disappointed in the customer service here, between the hours of 11:45am and 12:30pm my wife and I were just trying to purchase one portrait she wanted and was absolutely ignored behind someone at the checkout counter. They were checking out a lady in front of her applying for a credit card and purchasing maybe 10-12 items but it shouldn’t take 35 minutes. I could have been checked out at anytime during that wait for one item and they could have continued their conversation. Instead I waited, waited and waited until I walked out after 35 minutes…. Have some awareness.
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August 2023 by Darlene Henry
Kinda disappointed last time I went
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June 2023 by Kimberly Stowe
They always have up to date merchandise here. The window displays are great and the employees are super friendly.I pop in here at least once a month to see what's on sale, what's new and browse around. Great store!
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June 2023 by James R. Newman
Very "live laugh love" in terms of furnishing style. The only thing that kept it from being five stars is at the company doesn't ship from that location, but they apparently would be willing to ship if I bought it online.
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May 2023 by Amanda Elliott
Always good. Great finds!
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September 2022 by Cinnamon P.
I was so excited to visit Kirkland's today and left extremely disappointed. Sheree was not friendly or welcoming at all. She made me feel really uncomfortable. She was nice to the lady who checked out in front on my but her mood completely changed when she checked me out. It was uncalled for. I asked if I could use my coupon and she got an attitude and said "these are already on sale and you certainly don't need to use a coupon". Extremely rude she could have simply scanned it and if applied awesome if it didn't no problem. I will definitely not be going back to that location, I will only order on line.
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August 2022 by Misty Dvoracek
I love Kirkland's, and would have spent more time, maybe more money, but no air-conditioning on a day('s) with over 100 degree temps is just too much to take. I and my sister and elderly mother had to leave. I don't know how the employees take working with no air. I may go back another time. It may be Christmas before I go back; I won't shop in a store with no air, but who says the heater will be working then?
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May 2022 by Rosa Gutierrez
Thank you so much Monica and Nancy in Rockwall! From the first time I walked in these ladies treated me like family . They answered all my questions on decor and suggested some items that would work with what I was trying to create. It's still a work in progress but I'm headed in the right direction with great help.
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February 2022 by lana schnathorst
Wonderful and helpful staff! Love the 2 pieces I purchased!
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January 2022 by Martin Ramon
Love walking around this store. The employees are always so friendly and willing to help with any needs. They have really nice things to purchase and make you place feel like a home.
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January 2022 by Chad Fogg (Chad C Fogg)
It was very quiet hereband alot of country style for your home. Not exactly my taste but they had a few nice things. Always smell good in the store
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January 2022 by Kim Mccullen
Love the store and the products but customer service is lacking. Had a line in the store and the cashier decided it was more important to help someone on the phone verses the customers in front of her!
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May 2021 by Linda Rodriguez
Didnt find what i was looking for. But they had better selection and a great clearance
