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October 2023 by Ace J.
I enjoy the majority of the staff helping out when I need help and working hard. The Rockwall store is always clean and kept up and the parking lots are usually pretty clear of runaway carts.
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August 2023 by Laurie B.
This store is poorly managed. Motorized carts are old and NEVER charged up. Good luck finding a charged one if you need it!! They are also slow to retrieve the carts from outside. Can you possibly stock your shelves before opening? This would allow more room in the aisles for customers to get through and get to the products easier. Thanks
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May 2023 by Steven J.
Just moved to Rockwall....1st visit to this Kroger. Store seems pretty huge. Was very clean inside. Looks like they have a bit of everything here.
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January 2023 by Dan H.
Ordered a cake for my sons birthday: a white cake with strawberry filling. I picked it up yesterday and it was in a box. When we got ready to serve it, we had a yellow cake with no strawberry. Checked my order receipt just to be sure I ordered the right thing And I did.only one person seemed able to speak to me: very disappointing.
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December 2022 by LaKelsei S.
I did an online order and and canceled on 12/8/2022. They went into my account on 12/12 and charged my account 4x. I have been calling them for my refund which was suppose to take 7 to 10 business days and they keep hanging up on.
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December 2022 by Bianka M.
Almost an organized mess but it's not organized just a mess. I'm confused as to how a place doesn't have normal business hours for customer service. We were in this place at 5:30pm checking out on a Monday and were told that customer service was closed and would reopen at 8am. I replied 8am until? The woman replied "until they feel like closing" *insert confused face emoji". That coupled with the lack of assistance while shopping and needing to inquire about certain product location is a Fail Fail. I found myself walking around with a couple of the elderly finding items on their list with them as they couldn't find any help. This place is understaffed and there are many who would love to work in the world. Not a location I will return to if I can help it.
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March 2022 by Lester B.
Nick gave me and my friend a WONDERFUL experience at the meat and seafood counter would recommend
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January 2022 by Samantha D.
Extremely disappointed. Ordered a cake for my daughters birthday and requested pastel colors after seeing a cake with pastels. What I got was the furthest from pastel possible. This is the second cake Kroger has messed up and ruined. Not the mention that the cake was just god awful ugly
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April 2021 by Kay M.
This store was one of my favorites but it has become congested and hard to navigate due to so many extra aisles made of product. Went to take my mother in law to the bathroom and had to move the bins to get through. When we got to the bathroom it was filthy! Water all over the floor and toilets a mess. Was concerned for my MIL safety on many levels.
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February 2021 by Travis H.
Do you like paying more for groceries and waiting 25min to checkout because only 2 people are working? If so, then your going to love this place. Also if you grocery shop at night, self checkout is the only option. Have fun piling a whole cart of groceries on that little checkout space. Rockwall needs a central market. Grocery prices are at all time highs and the service of stores is continueing to go down hill.
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December 2020 by Yolanda Johnson-Bryant
Fresh sushi made daily.
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October 2020 by Vasilica S.
I give kroger a 3 star review due to they discontinue items without letting people know. Some of the cashiers are very rude and the lines are very long and they don't always have baggers have had issues with the online ordering and pick up such and I have not received all my products because they could not be found. I love that the vegetables are fresh but sometimes there is some rotten ones. The store is kept decent and clean. Overall I like kroger but it does definitely disappoint some times.
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August 2020 by Will J.
Man walked around the store without a mask, checked out, without issue. I went to customer service and asked if masks are required. They said yes. I told them what happened. He said that they can't force people to wear them. I said, you can deny them service. He said, yes a manager could. I asked, does that ever happen? He said no. So...masks are not a requirement at Kroger, and I will be shopping elsewhere from now on, and encouraging all to do the same.
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March 2020 by Lloyd C.
Always friendly. Easy to get assistance. Walk you to your item if you can't find it. Kudos!
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February 2020 by Heidi R.
This store has really poor customer service. I often drive to a location that's further from home for better service. I'm pretty sure they only stay in business because the Rockwall area's grocery stores are spread out, making shopping at a competitor inconvenient. Here's my most recent example, but not the only bad experience. They rarely have enough open lanes to support the number of customers in the store. Some days they even encourage customers to use self checkout instead. This is not my preference, but I've finally given in because I don't want to wait in line for 5 minutes or more. This means I sometimes have to lookup items because they don't have bar codes. This is normally not a problem. Yesterday, I was attempting to buy a bulk bin item and there were no pens to write down the number. I thought "no big deal" I'll look it up at checkout. I was wrong. I couldn't find it. I pushed the button to ask for help. The lady comes over and starts trying to clear the help notification saying it's going off for some unknown reason. She had no intention of actually helping me. It goes downhill from there. I explain I can't lookup the item and she gets snotty with me saying they don't have lookup for bulk items and I was supposed to write down the code. I said there was no pens over there so I don't have the code. She pulls out a pen and just holds it out at me. I asked if she expected me to walk back over there and get it. She then gets more snotty and says she doesn't know what they are. So I told her what they were. She starts grumbling about how people steal the pens as if it's still somehow my fault that I didn't write down the number.
