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October 2023 by Scott Smith
A few of the staff are very helpful but others should've just stayed home. I was told one thing regarding my prescription status this morning and when showing up in the drive through to get an update a few moments ago, I was told something totally different. Unfortunately, this isn't uncommon here so perhaps the fault is mine.
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October 2023 by Greg Lackey
Pricing is good… but damn they have some of the rudest staff!
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October 2023 by Ace J.
I enjoy the majority of the staff helping out when I need help and working hard. The Rockwall store is always clean and kept up and the parking lots are usually pretty clear of runaway carts.
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August 2023 by Laurie B.
This store is poorly managed. Motorized carts are old and NEVER charged up. Good luck finding a charged one if you need it!! They are also slow to retrieve the carts from outside. Can you possibly stock your shelves before opening? This would allow more room in the aisles for customers to get through and get to the products easier. Thanks
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May 2023 by Steven J.
Just moved to Rockwall....1st visit to this Kroger. Store seems pretty huge. Was very clean inside. Looks like they have a bit of everything here.
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January 2023 by Dan H.
Ordered a cake for my sons birthday: a white cake with strawberry filling. I picked it up yesterday and it was in a box. When we got ready to serve it, we had a yellow cake with no strawberry. Checked my order receipt just to be sure I ordered the right thing And I did.only one person seemed able to speak to me: very disappointing.
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December 2022 by LaKelsei S.
I did an online order and and canceled on 12/8/2022. They went into my account on 12/12 and charged my account 4x. I have been calling them for my refund which was suppose to take 7 to 10 business days and they keep hanging up on.
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December 2022 by Bianka M.
Almost an organized mess but it's not organized just a mess. I'm confused as to how a place doesn't have normal business hours for customer service. We were in this place at 5:30pm checking out on a Monday and were told that customer service was closed and would reopen at 8am. I replied 8am until? The woman replied "until they feel like closing" *insert confused face emoji".That coupled with the lack of assistance while shopping and needing to inquire about certain product location is a Fail Fail. I found myself walking around with a couple of the elderly finding items on their list with them as they couldn't find any help. This place is understaffed and there are many who would love to work in the world. Not a location I will return to if I can help it.
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October 2022 by Stacey Burns
Love our Kroger pharmacy!! It can get busy at times but I’ll take it
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October 2022 by Elaine Campbell
Always good service and friendly people.
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August 2022 by Mama Yor Forger (Mama Yor)
The staff is always so nice and patient with me I love them. Always so nice when they answer the phone. And they usually pick it up pretty quickly! This Kroger is a little out of the way from where I live, but I prefer going here for my meds over the ones that are closer. Great job guys. If any of them get fired I will cry.
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August 2022 by Bdog “Lil bit”
The staff is always so nice and patient with me I love them. Always so nice when they answer the phone. And they usually pick it up pretty quickly! This Kroger is a little out of the way from where I live, but I prefer going here for my meds over the ones that are closer. Great job guys. If any of them get fired I will cry.
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July 2022 by Kristyn Steele
Literally the slowest pharmacy in Rockwall. The drive thru is a joke, constantly backed up into the parking lot. The pharmacy staff has zero sense of urgency and seem to work quite inefficiently..ANY pharmacy is better than this one.
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May 2022 by Tracey Robinson
Absolutely the WORST pharmacy I've ever had to deal with. EVERY time there is a problem, the people are RUDE and so incompetent that I'm not sure how they haven't been shut down yet. I called 2 times today to verify they had my meds in stock, once to check, and again bc I know how horrible they've been in the past about knowledge of anything. Both times the person told me they had my meds. So I go after work and sit in the usual 30 minute line so they can tell me they actuallt don't have my meds in stock and it will be 3 days until they get it in. What?? Would it have been too much to ask for a phone call to let me know this? Nevermind the fact that I have to take my meds every day, not every 3 days. Truly, Kroger Rockwall should not be in the pharmacy business if they can't extend even an ounce of common courtesy, nevermind the common sense that should come with the job, to call a patient and tell them the most basic information! Never going back and I hope you don't either based on mine and other reviews. Unbelievable!
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April 2022 by Janet Schwarz
Poor service, I seldom get a phone call when my prescription is ready. I have yet to be able to pick one up the same day as my dr appointment. Otherwise, the staff is friendly and helpful.