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April 2024 by Jen P.
Starbucks in Kroger! Ashley was so friendly to me and her smile made my day better. She had my order ready in no time!
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March 2024 by Lisa T.
Literally the nastiest Kroger in the nicest area. I don't understand how they let it get this bad so fast. The store isn't that old. They never have carts in the store aside from ones with locked up wheels. The floors and bathrooms are littered with loose trash, which means the actual floor itself is filthy too. There are usually lots of employees standing around at the checkout but of course they don't bag groceries, they're just there to look pretty I guess.
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December 2022 by Sondra F.
This used to be my go-to Kroger instead of the one in my town because it was well stocked, clean, and self checkout always had staff. What happened? I went there today and there was stuff everywhere, every department severely understaffed and the ones there looked ready to quit and burnt out. Only 1 register open with about 6 people in line, no baggers, and 1 self checkout employee managing both self checkout sections at opposite sides of store. Every other aisle was lined with half emptied boxes, shelf's had things that didn't belong, a whole meat and cheese tray display in a none refrigerated area. The poor deli was overwhelmed and only one girl all by herself doing her best. The gift wrap aisle was lined with clearance carts so you couldn't actually shop or buy anything in that area. It was a hot dumpster fire. For reference I went at 4pm on a Tuesday. I feel really bad for anyone that works here, especially considering they are getting paid about $10-$13/hr.
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September 2022 by Melissa Clay
Love love your new pumpkin snickerdoodle muffins! And the store was clean and well stocked this morning
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July 2022 by Phil J.
This store has issues with canned goods. I have brought to their attention before, but nothing has changed, an I think now it is part of their business model. The cans are damaged, dented, smashed, etc. The Kroger brand canned fruit is the worst, but it exists across all brands. You have to "shop" to find normal cans. I thought at first it was related to poor stocking. Now I think they like to sell "seconds" at a 30% mark up. I'm done with this store.
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July 2022 by Nancy S.
Love Kroger! This company is always great and their produce is always fresh. In California we go to their sister company named Ralph's but here in Texas the building is much bigger. Loved how every area had some sort of station set up. Bakery, butcher, cheese, wine, sushi, deli, and pharmacy. Lots of space throughout all the aisles. Plenty of parking and a gas station with rewards to get a discount. Prices are fair and similar to those in California. Recommended for your grocery needs.
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July 2022 by Ed W.
This Kroger has a good variety of products and is well stocked. But, it is understaffed and appears to be poorly managed. The last time I visited the store there were NO shopping carts at any entrance and only limited ones in the parking lot if you wanted to walk out and get one. There were more than half a dozen shoppers searching for carts when I entered the store.
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April 2022 by Keisha Tucker
The new store night manager is a rude jerk!! His name is David!
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March 2022 by Michelle Knight
ordered pickup from rockwall store, Denise brought out my items. I am always happy when I see she is the person bringing them out. Not only does she make sure they are set in the car with care she is always so friendly and pleasant to talk to.
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January 2022 by Rachel Hutchason
Once again.. a disappointing Kroger pick up experience.. it’s been months since we have done it because our experiences have been terrible. Tonight was no different. We made our order last night at 7:00pm to pick up at 2:00pm the next day.. not even a huge order either. We schedule our day around our designated pick up time only to receive a call from a RUDE lady around 1:00 saying our order is not going to be ready at 2:00. I asked her when she thought it would be ready.. on
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January 2022 by John F.
I shop there (or try to) but lately the shelves are bare. I know, corona and lack of workers makes it difficult. BUT I don't have these issues at either of the Tom Thumbs in Rockwall / Heath I always see help wanted signs on the door, maybe it's time to up the pay? I don't want to pay more but would if I only had to go to one store. Went this morn with 9 things on my list, didn't have 5 of the 9 on the shelf, I just left the cart and went up to Tom Thumb, they had every item! Granted the prices were a little higher but with Bidenflation and supply chain issues I've come to expect it... Won't be stopping at Kroger anymore, not worth the waste of time.
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September 2021 by Lorie Miller Silvestre
My Dad is handicapped. The scooters are never charged or clean. Poor selection. I was told the truck comes Tuesdays. No matter what day I shop poor selection. Customer Service the worst. I told the front end supervisor how unwell she handled the overcrowded situation along with my other complaints. when I told her I wound not be back for lack of respect the whole store gave me. Her reply way GOOD! Tells you how bad they need a makeover.
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September 2021 by Rebecca G.
No matter what I have on my grocery list, they'll be out of half of it. Although I live right by this store, I've started shopping at the south side Kroger. The difference is night and day.
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July 2021 by Shawn House
No carts, trash cans flowing over in the parking lot,shelves not stocked, no checkers,etc. I love the people working there it’s not there fault! It’s management’s fault!!!
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July 2021 by Celia H.
Older cashiers here are so racist. Will only greet and speak to you if you are not brown. It's so obvious that I was not welcome at this store and it's sad.