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December 2023 by Patrick H.
Came by at 7:45am to see if I can get my oil changed and tires rotated. I realized you weren't open until 7, but I wanted to wait only if you could rotate my tires. I stood at the door for 3 minutes while your employee sat at the desk and clearly recognized I was there.... He didn't come to speak to me.... Was he not on the clock already? Too much to expect for him to greet me? Will not return.
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November 2023 by Jenn Rae
Will & Keith took beyond EXCELLENT care of me today and even took care of a few extra things needed on the truck. They were kind, generous, honest and fast. Couldn’t ask for better service! Thank you gentlemen!
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November 2023 by Paige Thompson
Won't be coming back.They left the cap open after an oil change, so oil spilled out all over the hood and engine of my car while I was driving, which I didn't notice right away until I saw it leaking from the grill. I had to go buy some oil with a friend to fill up my car before driving it back to Kwik Kar again. They were nice enough to clean it off my car and offer me a free oil change the next time I came, which I got. This ordeal was annoying, but an honest mistake.However, I recently got another oil change from them, and they ended up charging me for full synthetic oil, which I didn't ask for and is twice as expensive. Simply because I didn't use the exact verbiage "STANDARD oil change", they decided to fill up my car with whatever they wanted, without notifying me, and charged $100 like I was none the wiser. When I asked the guy at the counter if this was their price for a normal oil change, he lied and said yes.There's already so many dishonest mechanics shops out there. Kwik Kar doesn't seem to be any different.Service: Oil change
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November 2023 by Bored of Directors
First off, josh was awesome on giving me my quote and inspection so thank you and the rest of the team. This is a great place for quick service over horizon and valvoline. I would like to let people know that are complaining about people not in the lobby reception is because right on the door it says PULL AROUND BACK FOR SERVICE!! PEOPLE NEED TO READ!Today I saw a few people not read the door and complain about the service. I felt I needed to post this for the idiots who can't read.The oil changes come with 5 QUARTS OF OIL. And after that you pay for the extra oil. I had to pay extra for my gmc because it's 7 quarts, no problem when you understand the explanation of why.Please read the door.Hope this helps
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November 2023 by Fred Kimbrell
Do not recommend this place, Got a quote for $89 oil change. They did not have my oil filter luckily I had 1 oil filter in my car. Check out was $109.75. From $89 to $109. Lol they gave me credit for my own oil filter of $2.00. This place is a Rip Off. Do not recommendService: Carburetor cleaning
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November 2023 by Shara Myers
I will never go to this place again. Keith and Will are probably some of the most incompetent people I’ve ever talked to. I took my car in to have it looked at because whenever it was an idle, or when I was starting to accelerate, it would jerk, but it would always go into gear. There was never a hesitation to go into gear. I talked to Keith the day before I brought it in to let him know what was going on and he he said that it sounded like I needed a tuneup because I do have a used vehicle and I don’t know when the last tuneup was. When I took it in, I told them to call me before they did anything. I was there before the shop before it even opened to make sure I was the first one in the bay, I called them that afternoon (1:30-ish pm) because I had not heard anything. Keith said that it was 100% my transmission. So now I’m freaking out because I know transmissions are expensive and these days I just don’t have that kind of money. So I took it to another location where they did a diagnostic test on it and they came and told me that it was 100% not my transmission that I needed new spark plugs and a new ignition coil. Well, when I had picked my car up, they had left an estimate on my dashboard that clearly stated that I needed new spark plugs and an ignition coil. Why did they tell me that it was 100% my transmission went on the estimate it said, spark plugs, and ignition coil, and this was something that they could’ve done there at the shop. I called up there to get an explanation as to why they told me one thing and on the paper, it said a different thing, and all Will could say was that everything pointed to the transmission and that the estimate never should have been left in my car. The managers at this location are a joke. Good luck if you take your car here to get fixed.
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November 2023 by princess Hycintha
This place has the worst customer service experience. This was my first time here. I called to find out how much their high mileage oil change was and if they accept the coupon $15 on their website. The guy said yes its $72 for high mileage. I said ok I'm coming. I went there. Firstly, no one was at reception. I stood there few minutes knowing they were busy. A guy came in and asked what I needed. I pointed the service I wanted and showed him the coupon. . He advised I go pack my car at the back. Which I did. I came back to the lobby, sat there and waited for my car. No one said anything to me. My car was ready I said wow that was quick. The was now another guy at the front. He now said they accept my coupon. The price he now gave me including the coupon is $123, insisted i insert my card and charge me the $123.. I said that's not right. He keep insisting I sign the receipt. I said no. He now went outside. Spoke to his colleague and came back saying there was a mistake. He will now correct to $71. I asked if he applied the coupon, he said yes. So I ended up paying two charges on my account which I wasn't ready. I will dispute this amount with my bank. This is so ridiculous and crazy that people take others for granted. Put false information on website. I will never go there again and I'm ready to dispute with my bank because they now charge me $71 plus $123. For oil changeService: Oil change
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November 2023 by Jennifer Nachtigall
Joshua and his team took excellent care of me and my ride! He even informed me about a recall that was specific for my car! Fast, professional, and awesome! I will be sending my people to this location! Thank you Joshua
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October 2023 by Janine Ferrarone
Came here for an Inspection. Very impressed, will take my car here for now on. Josh was very professional and sweet. I was having difficulty walking due to injuring my knee. I didn’t even ask for him to help me, but Josh offered me his arm and helped me walk into the waiting room. Nice guy!Service: Auto emissions testing
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September 2023 by SK Terentiev
I lived in Rockwall years ago and this was my oil change place. I now live in Dallas, but I still drive 30 minutes out to Rockwall to go to this location.They never, ever, try to up-sell me anything that I don’t actually need. If they tell me they think I need a new air filter, I can do the math on how long it’s been and verify that it’s time for a new one. They’re right every time.My family has gone to this location for over a decade for the same reason. They do good work, they’re quick, the waiting room is nice, they’re friendly, and they’re honest. Highly recommend this location.Services: Vehicle Inspection
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August 2023 by Heather Z.
Normally, this location is extremely professional & helpful but today, was one of the worst customer service experience I've ever had! The regular guy (which I believe is the Manager) is always super sweet & helpful. The guy who checked me out after, was so obnoxiously rude that when I even pointed out that I was sorry to be an inconvenience for him. He didn't bother changing his attitude.Everything about his attitude, tone and behavior reflected how completely annoyed he was. Especially, when I questioned why I was being charged more than I was told it was going to be.All it takes is one bad experience for somebody to never want to come back & also recommend that others don't go there to be treated that way.
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July 2023 by joe roblow
They boast a 15 minute oil change while you wait on your car . I waited 30 minutes while they spent time up selling parts to the cars in front of me . I finally got in a bay and they said it would take a little longer , because they were short handed . I Would not go back.
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July 2023 by Andrea Knight
They did my inspection today, after Brakes Plus on Goliad wouldn't. Their inspector was trained enough to know what the DMV told me 30 mins before, if your insurance meets Texas minimums you can get your inspection done, even if from out of state (CA to TX). I appreciate they have trained and knowledgeable staff so I could get this part of the process done! Thanks!Service: Vehicle Inspection
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July 2023 by Mackenzie McCabe
Love love love, I can go on my lunch break and they will be done in time for me to get back and still have time to eat my lunch! The employees are so nice and helpful!!
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May 2023 by Glenn Boudreau
Great place to take your automobile to. friendly, professional, timely service at a fair price. Went for state inspection for my truck - i was in and out in less than 15 minutes.
