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January 2024 by L O.
I have had the best customer service with Santina and Steve at the Lowe's Pro desk. If you want great service, see them at the Rockwall location.
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November 2023 by Mindy L.
To begin, I want to clarify that this is our first experience with a kitchen remodel, and, quite frankly, we hope it's the last. If I could rate this experience zero stars, I absolutely would. Where do I even start? Our first mistake was walking into the store. We had been on the hunt for new countertops for quite some time. Initially, I was hesitant to go to a big-box store for countertops, but after a year of searching, we finally found what we liked at Lowes and made the purchase in June. We asked when they would be installed, and the lady told us 7-14 days. Perfect, we thought, as we had family coming over to help with our backsplash during the week of the 4th of July. Well, when did our countertops arrive? At the end of July/ beginning of August. So, installing backsplash was an expense we weren't planning for suddenly fell into our laps. Thanks, Lowes. When I ask for them to compensate me this the response I get, "we'll see if there's anything we can do". I understand that supply issues can occur, but Lowes should have been more diligent in confirming this before giving customers a 7-14 day estimate. Once our countertops were finally installed, we noticed two lines running through the quartz. When we reached out to Lowes, the customer service experience was far from satisfactory. Blue Sky, the contractor responsible for the installation, came to take pictures and submitted a claim. Our countertops were eventually reinstalled at the very end of October. To our dismay, the corners were still in poor condition - a terrible job. They attempted to fix it at our house but eventually had to take the countertop back to the shop to get it done correctly. They returned on November 1st to take the countertops back to the shop for corrections. They redelivered the countertop on November 2nd, but the corners were still off. Kyle, an employee of Blue Sky, defended their work, claiming he had witnessed the machine doing it. However, being present does not guarantee a job done right. Throughout this ordeal, I have tried to remain calm, but it's evident that Blue Sky prioritizes quantity over quality. They should have caught the issues with the lines in the first slab and the shoddy workmanship the second time. Instead, it seems like they are simply hoping the client will accept subpar work. Moreover, after the last installation, the sink isn't even set straight. Plumbers who came to connect everything confirmed this and pointed out the horrendous caulk job, which wasn't even done properly. Blue Sky consistently did an inadequate job throughout this entire process. Now, we have to invest more of our time due to their incompetence and have them, Lowes, and us examine these counters. When the Lowes representative asked about our availability, and we provided it, she responded with an inconsiderate "we'll have to see if that works for everyone else as they are pretty busy." This lack of concern from Lowes is truly frustrating. These are the cliff notes are this fiasco and in conclusion, my advice is to stay far, far away from Blue Sky and Lowes.
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September 2023 by Chris M.
I have made possibly my last trip to lowes. They do not care about the customer. 1. They had every wood cart covered with their own crap. None for the customer use. 2. No checkers anymore. Everyone is made to line up in a single line to check themselves out. 3. Been into the store several times and they are out of stock of normal items. 4. Employees there could care less about helping you.I am sooooo done!!!
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September 2023 by Sondra L.
I purchased a new appliance and paid for installation and take away. They didn't tell me to disconnect the old appliance and I didn't ask. Maybe the flooring guy shouldn't be selling appliances. The delivery/installation guy just shrugged his shoulders and said "didn't they tell you?" Called the store and spoke with a manager, he told me he thought unhooking the old unit was part of the service. He told me he would check on it and call me back. He never called. The install cost me 200.00 rather than $50.
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July 2023 by Mary J.
I bought a major appliance at Lowe's Rockwall in May. AFTER I sign all the paperwork, they tell me it will be 12 days before it reaches their warehouse and another 12 to get it installed. Very sneaky; had I known, I would have gone elsewhere. Installation guy finally shows up completely unprepared to do the job so I get rescheduled. In the meantime, Lowe's had the nerve to expect the first payment when I didn't even have the appliance yet, so to keep my credit good, I made a payment. Second installation guy claimed he couldn't install because he couldn't find my address! Didn't even bother to call me so I could direct him; just returned to Lowe's and dropped it off there. Next day, I cancel the order and was told by manager that I would be refunded BY CHECK for the first payment I made. I was supposed to get my refund by July 5th at the latest and I still don't have it. Went back up to store today and they say it is credited to my Lowe's card! I was lied to and do not want to spend another cent at this awful store. They refuse to give me cash or check saying it's not their policy. Why should I pay for something that I never received? Huh? Well, it's not my policy to do business with chiselers. I want my money back Lowe's and not on your credit card. My advice to others...Go to Home Depot instead; I bought my appliance there and it was professionally installed 4 days later.
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July 2023 by Stacia L.
Derrick in plumbing a gem. He helped me and my husband on a sprinkler project that has been giving us grief for 3 days. Not only was he helpful and amazing he is a veteran. THANK YOU FOR YOUR SERVICE!
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June 2023 by Paula H.
I recently purchased a dryer from Lowe's. I paid to have it delivered, set up and the old one hauled off. When the dryer arrived, 2 hours later than the time frame I was told "Dryers don't come with plugs, and I can't use the old plug." No, no they don't come with plugs. So off to Lowe's I frustratingly went. Wish I was told this when I purchased this dryer! I was met by Sharon in the Appliance section who went above and beyond to help me and made certain that I had the correct plug with the right connection. She was very kind and helpful. She renewed my faith in customer service. Thank you Sharon!
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March 2023 by Brian K.
DO NOT BUY EGO products at Lowe's Rockwall. I'm now going on 6 weeks and my EGO mower is still no where to be found. Lowe's blames Altaquip. Altaquip is MIA and Lowe's corporate is unable to assist in anyway outside of incorrect updates. The mower is less than a year old and under manufacturer warranty. I've now had to spend an additional $230 getting 3 weeks of mowing service.
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February 2023 by Mo Y.
When you buy a major appliance from Lowes (refrigerator) and pay for delivery, they send a 26 ft. box truck with 2 people and tools to make the delivery and it may take a few days for this process to complete. If you have a problem with the product their policy is a return must be made to the store within 48 hours or they can't help you. But wait, if you purchased with the Lowes card the possibilities are endless, they can do anything to resolve your issue.Buyer beware, avoid this place!! I purchased a refrigerator from this place, discovered the ice maker did not work properly. On the 3rd business day following the delivery, I reached out to the manufacturer to troubleshoot. The manufacturer said the product was within the retailer replacement window so I should reach out to Lowes to have a new unit delivered. Lowes response was I only had 48 hours to make a return at the store. I have not heard anything from a Lowes representative since 12/20/2022 after I called the store because no one would ever call me. It's 02/08/2023 and I still have refrigerator with a broken ice maker.Thanks Lowes,Paid In Full Customer
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February 2023 by Jim H.
Horrible non existent customer service. Got a bad fridge. Told new one ordered. Wrnt ti store to check on delivery. Nothing on file? No manager available. You cannot call here ever and get a person. Worst customer service. Delivery crew was rude and dismissive. Spoke to themselves in another language besides English. Toll free long wait times with no callback option.
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September 2022 by Michelle S.
UPDATE: again insane! Did an online pick up. Get there, they don't have the item. Melissa in the front is completely unhelpful. Will NEVER GO BACK! Home Depot is where I'll stay.
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June 2022 by Pho-Natic Y.
Order was placed on May 28th with guaranteed delivery on June 11th. Received an email on June 10th saying half the order was not in stock and was delayed a week. Talked to Customer Care and pushed back the delivery date to June 17th. Half the order was canceled without my permission on June 13th. Called the store, Melissa the manager said she was working on resolution and never heard another word. Today is June 17th and half the order was delivered at 3pm (delivery window was 8am to 12pm) and they said they didn't have time to do the installation. Total lack of respect for the customer, the purchasing process and my time. Will NEVER shop at a Lowe's again!!!
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September 2021 by Google user
had been searching for a treadmill for a week or so ,found one at Walmart staff was very helpful,even helped load it into my truck couldn't have asked for more
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September 2021 by Albert Brewster
had been searching for a treadmill for a week or so ,found one at Walmart staff was very helpful,even helped load it into my truck couldn't have asked for more
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September 2021 by Keith Stoker
Bad services, I won't go back!!!