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February 2024 by Chioma Anukem
My experience was horrific and racist. David and Erica are both rude , aggressive, and liars that took $91.07 from me with providing a unsuccessful service. David was the worst. Profiled me through the phone by saying he saw the video of me when I came in their store February 21st to use their third party DHL service. He knew I was a black lady. Wow!!! I wouldn’t give them any stars. Be very careful with them. Don’t be fooled by their ratings. Majority are from their family, and paid sponsorships. They are some very condescending meanest people to own and operate a business. I will post the full experience in detail shortly. I’m so horrified and traumatized. I never thought in all my 42 years of living that I would experience some people like this.
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February 2024 by Absinthe Head
Go elsewhere. These folks are legalized racketeers. Their costs are outrageous; their packing is pathetic and careless. An item of clothing was shipped to me, and it was annoying as heck, trying to get anywhere with these people. They say they don't ship with USPS, and it's because they can't screw you over and overcharge you with USPS shipping methods. They almost charged me $75 to ship 2 pounds worth of clothing. I called and asked for a cheaper option, and that's when I found out they don't do USPS shipping and the costs were not going to be any lower than $40. Again, with USPS, this would have cost $10. I ship and pack items every couple of days, I am intimately familiar with USPS costs. When the item this business shipped finally arrived, the contents were not even wrapped in anything, not even a sheet of wrapping paper. The item was stuffed in the box, not protected in any way, other than the box (and those get damaged so easily).Like i said, if you have any other options, go there and avoid Pak'n Post at all costs. They are highway robbers.
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February 2024 by Mike Hunt
Fantastic Ownership and staff.. will be back for all of my shipping needs.. The owner was very helpful, can’t say enough good things.
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November 2023 by Dr. Jackson Bean
Went way out of their way to help me track a package that DHL screwed up. Nice folks and really conveniently located.
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November 2023 by Brandon Sudduth
Ive had pak and post for a while now and I must say it has been of the best experiences. From the awesome customer service to them making sure we are notified when big packages arrive, the service is world class. And they are very reasonable on the price to have the mailing service. I would definitely recommend them to anyone.
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November 2023 by Destene and Brandon
Super helpful and always so friendly when i come in! The staff always goes above and beyond to help me with my packages and I never have to worry when my packages are in their possession.
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October 2023 by Anthony Vinci
Too expensive. Customer service is a 1. The woman I talked to the first call was the rudest in my 32 years in business. She should not be working with the general public. Pricing is above average. If your buying from a auction that uses them, don't buy from the auction. A camera, lens, and camera bag was $65.00 to ship from TX to NC.
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July 2023 by Rhonda D
I have had the pleasure on several occasions to both mail items here as well as utilize their notary services. Every time they have been nothing short of professional and extremely helpful. I had a situation where they even waited for over an hour after they could have closed the door for one of the other people I had to meet there to get a document signed and notarized, that was totally above and beyond what was expected. They have ALWAYS been welcoming and especially patient each time. They will always have my business ?
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April 2023 by samuel perez
Got there after hours on a Saturday and the staff was kind enough to receive my item, even though their computers were already off, and get back to me the following business day for shipping and pricing options. It was an easy transaction and the shipping surprisingly inexpensive. Great place.
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April 2023 by Javier Andres
Beware of auction houses that use this "Pak'n Post" service. I was charged nearly $50 to pack and ship a small, non-fragile box within DFW. Actual cost would have been less than $12.
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April 2023 by LUKE SIZEMORE
They need to fire Gavin. He was rude, and had no empathy when my package was destroyed.
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March 2023 by Kendell L.
Great customer service since the new owner took over. Very helpful with pricing a shipment for me. They were quick to answer any questions I had and very friendly!
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March 2023 by jacqueline hernandez
I have been here twice to return small packages it was easy and staff was friendly !
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February 2023 by Brian M
I purchased two items at a local auction that uses this company for shipping. The ***** weight for the two items as under 15 pounds but PAK N POST said that the items weighed in excess of 30 pounds and wanted to charge me over $100 for shipping to ********. Complete rip-off company.
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January 2023 by Autumn Bright
Fast, friendly experience. The new staff has been wonderful helping us with our shipping needs. Excellent communication!
