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September 2025 by LaShonda McCoy
This location is the bomb.com! The process was smooth, the unit was super clean, and the app is easy to use. Debbie at the front desk was amazing friendly, helpful, and full of positive energy. Top-notch customer service from start to finish! I rented this storage unit that’s 25 minutes away from my new home because of the great reviews .
Update as of 9/18
I checked out yesterday and the entire process went seamlessly. As soon as I walked in, Ruth greeted me with a warm smile and clearly explained the steps for closing out my storage unit. From move-in to move-out, the customer service was outstanding. The facility is very secure with gated access and 24-hour surveillance, which gave me peace of mind the whole time. I highly recommend this location!
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September 2025 by Stephani Rogers
Easy to work with, very informative, great location!
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September 2025 by New Vigor
Ruth is very positive and knowledgeable, this is the best public storage I've seen, it's very well kept.
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August 2025 by Carla Adams
Ruth at this locations office was so friendly, helpful and made it a very smooth process! Thank you very much!
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August 2025 by Ashley Henderson
Ruth was amazing getting our unit transferred over!
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August 2025 by Nathan Midcap
Excellent service! Seth was fantastic and got us taken care of quickly.
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August 2025 by Jimmy Coronado
Quick, fast,and very polite
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August 2025 by Jade Kirby
Miss Ruth was so nice and easy going. Answered all my questions and helped us with the biggest smile on her face!
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August 2025 by Brian Dudley
Ruth at l this public storage is great. Very friendly and easy to work with.
Update: changing my review to 2 stars because of rate increases. I have been at this location for about 9 months now and my rate has more than doubled. I went from paying $250 a month to$550. I went up there once and they lowered it, but now it has gone up even higher. This is ridiculous how they keep raising our rate. I am guessing next month it will be $600 to $700 a month. I am shopping around for new storage now.
Updating again to 1 star. I called today and they said not only will they not lower my rate, but they are going to raise it again soon. If you only need storage for a few months they are great. If you need more than 6 months, look somewhere else. They will gouge you here.
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July 2025 by Brittany McCarthy
I worked with Cordell today on moving my unit. He was so kind and so easy to work with! Made the move simple and seamless! Would absolutely recommend using this storage facility! They are awesome! Thank you again! :)
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July 2025 by Berenice Martínez
Ms. Ruth is a very nice person and excellent customer service I love it
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June 2025 by Ronald Briones
We don’t even had a unit here but there was a snafu with our reservation at another location and the staff there couldn’t get it resolved. we dropped by here to ask if they can help us with it and they sure did… also helped us get another space at another location… kudos to ruth and marcus for going the extra mile to assist us… they should be in corporate handling customer service training
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June 2025 by Theresa Briones
I had a wonderful experience with them! This location has the best customer service! They took the time to help me with a problem that I had. They went over and beyond when no one else would!
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June 2025 by Antionette Ames
Ruth was so helpful ! She made my day! Thank you!
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June 2025 by georgette chennamaneni
I give Rockwall public storage 5 stars.
I am really impressed with Miss Ruth ethics
She is very professional and a pleasant person.
I have a storage at public storage in Arlington, but I choose cone to the one in Rockwall just because professional ethics and kind hearted heart.
She fasts and accurate on her work.
When I leave I know I’m been taking care of and am satisfied with her work. She have a big smile that lights up the room which I love.
We need more mangers like her.
