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February 2024 by Jon Marshall Voorhies
This site was got me in right at my appointment time, which is very important and reason for booking timeslots. Keep this up!
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February 2024 by Joe Navarro
It would be nice to be able to talk to someone there rather than a automated service. Cannot tell or find out where I should go for testing???
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January 2024 by Paul Balthrop
12/29/2023 My wife and I went to the Rockwall location inside Tom Thumb it was 3:55pm the lady attending said she couldn’t take us even though they close at 5pm, that she took her last appointment. She said it was a company rule that we need an appointment. She showed us a sign on the door that appointments are required, the only way to be seen for blood work. I told her there is nothing on line stating appointments are mandatory, when I was trying to explain our unique situation she said they have a lot of complaints. We used their services two other times without any problems. We will Not go back and I will tell people including Nextdoor app to avoid going there… I would give no Star ⭐️ if possible… THERE ARE LOTS OF BAD REVIEWS ABOUT THIS BUSINESS… HOW DO YOU STAY IN BUSINESS WITH THIS MODEL???
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January 2024 by Edie R.
Was turned away. I was told I couldn't walk in. The person there 1/18/24 just before 10am told me she was booked for the day and I should come back some another day. Poor patient care. Do they need more staff??
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September 2023 by Cheyenne Pritchett
Came on 9/27 morning time, wasn’t acknowledged until nearly an hour later (walk in) and the lady was very rude. I couldn’t trust her to draw my child’s blood, so I opted to make an appointment at a higher rated quest location.
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September 2023 by Ellie Hill
I've been to many labs and this one was simply the WORST. When I entered (Aug 23) the phlebotomist was in her room with the door open. She saw me walk in and made NO acknowledgment that I was there, not even a hello.The sign on the desk said to "Check in here". No one sitting at the desk. So I stood there and waited. She just went about her business completely ignoring me. I noticed the kiosk BEHIND the desk and I asked her if I'm supposed to use that to check in and she said yes you use the kiosk to check in (with a bit of snarkiness like she was saying "Duh!") The time was 2:40 yet the kiosk said the next appt time was 3:10. I was literally the only one in there. Why did I have to wait 30 minutes? Not a single other person walked in during the 30 minute wait. She was NOT going to do anything until she absolutely had to. At 3:10 she called me in there and THEN discovered my orders were not in her system. Every other lab I have been to, establishing orders is the first thing they do before checking you in! So I called my dr. and had them resend, waiting another 15+ minutes while watching the looped video on the tv screen about how amazing and convenient Quest billing is. "It's as easy as paying a utility bill!" When the order came through, she called me in there and the first thing she did was collect my portion of the billing. Huh??? I told her I have never had to pay up front before at Quest. Her response? "When was the last time you had lab work done?" What difference does THAT make?! The attitude she emoted in that room was as thick as smoke and I couldn't get out of there fast enough. Never ever going back. Quest, you reeeeally need to counsel this one on customer service.
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September 2023 by Kenny M.
Totally unprofessional and lack complete empathy to customer's needs and expectations! Tammy, the tech totally was dismissive of assisting with a blood draw although there was no one waiting. She claimed she had another 10 minute appointment coming, but it should not have mattered due to the fact there was no o e waiting. She was argumentative and shifted her body when dealing with me and my wife while displaying a disposition of she was NOT going to do a blood draw for my wife and rolling her eyes as if we were wasting her time. DO NOT waste your time at this location for Quest Diagnostics. The telephone system apparently is not updated to tel customers they will not see you or take the time to work you in unless you have an appointment. Totally ridiculous and unnecessary! What a waste of time. Do better, as a matter of fact if you do t want to work and earn a paycheck there are plenty of other people who are looking to work. Very unsatisfied. If I could could give this place a ZERO I would!
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August 2023 by Brandy Griffith
No. I was sent a link to schedule an exam with quest diagnostics. I did that. I came to the exam that's 20 minutes from my house with a 7 and 4 year old. I showed up and the tech said she had no records of orders sent by banner. I was told I need to figure that out. I go in the waiting room and I am on the phone for over 20 minutes while my kids are going insane. I three way called banner and a rep from quest, because the tech closed the door after telling me to figure it out. Each rep was saying it's on you, it's not banner, it's quest etc. Etc. No one was interested in helping me. The tech came out while I'm on the phone as a customer trying to resolve an issue between two contracted companies. She said you've got to calm your kids down, while she saw me trying to do that while handling a situation that should be resolved by the companies, not a customer. I told them to withdraw my claim and left because I was being asked to leave. The tech said I didn't say that to you, but that is what was being implied to me. I give this 0/10, this is incredibly frustrating, inconvenient, and I have a feeling this is not going to be an isolated incident. I hope other people don't have the same experience I did. These companies need to do better and figure out their communications system. I know I'm only one case and it doesn't matter to them, but over time if this continues it will likely snowball into a big loss of money for both businesses. Do better.
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May 2023 by Valerie Huey
We scheduled an appointment but got there early and they were able to see us and have us out in less than 20 mins! Clean office and friendly staff.
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April 2023 by Nikki DAuksavage
What happened to this place, I used to only come here and now I never want to go back. The previous lady that ran it was so sweet and if you showed up early for an appointment she would try and fit you in and apologize if she didn’t. Today I made an appointment for 0900 because it was the closest time slot to meeting my timed blood work due at 0800, so I made the appointment and showed up at 0800. I mean this is supposed to be a walk in clinic, so maybe they could take me early is my thought. Instead I sat for an hour watching people check in and be brought back before me. When I finally got back to get my blood drawn she didn’t even acknowledge me waiting, no apology or nothing. She said I knew my appointment time so it was my fault for waiting. I told her she could have at least acknowledged my presence and told me she could not have fit me in but I was told that I can’t skip ahead. Also told her supervisor would not care if she made me wait that long without an acknowledgment. She needs a lesson in customer service, well many. Worst experience I have ever had from a lab company and I will never go back. Called customer service, said a manager would call me but have yet to hear from management. I guess they want your money but don’t care about their customers! If you choose this location, do so with a warning.
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April 2023 by joe roblow
The lady attending .came in with a real bad attitude . RUDE , would cut me off when I was trying to explain my unique situation . I will tell people to avoid going there.
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March 2023 by Shana S.
This used to be the quickest place to get blood drawn. But they have a new tech running it now and there is absolutely no efficiency or respect for people's time. I arrived early for my appt 2 weeks in a row , no one was being treated or on the checkin/waitlist, and I was the only person in the waiting area, and she just stayed in the lab by herself refusing to come out and bring me back for my draw. The previous tech was so polite and so fast!! I won't be using this location moving forward.
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March 2023 by asheq hamid
Absolutely horrible service. The new lady pushed the needle in the wrong vein, no blood came out, she moved the needle many times when it is inside my wife's arm. Still could not draw blood. She said that she would check if the little amount she drew was good or not and she would let my wife know by phone. She never called. Moreover, not a single apology throughout the whole process. Quest, please replace her with a skilled technician otherwise you'll continue to lose customers.
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March 2023 by hasna hena
The new lady who does the blood draw is not skilled enough. Last 2 times she injured me during blood draw but did not apologize. She was not able to draw my blood Last time. Then I canceled the process. Please replace the lady with the skilled person who can draw the blood properly and knows the manners ?
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February 2023 by Delia Bauer
Absolutely unhelpful! I came by the rockwall location on Goliad to DROP off a sample- that’s it! The lady made meSign in as a walk in and WAIT soI could hand her the sample! WTH!!!!