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February 2024 by S Steward
Helpful, courteous, professional staff
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October 2023 by Pouyan Pourbeik
I have always been impressed by Sherwin-Williams. This particular store in Rockwall, TX provides truly exceptional service. All the team members are highly professional, extremely helpful and very knowledgeable. I've been to the store several times for paint matching, getting various paint supplies and every time they've gone out of their way to help me. I highly recommend the store to anyone needing paint, or painting supplies.
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July 2023 by Jeffrey Hardin
Great staff whichhelped me locate the paint that was used by my contractor to psintlt my house
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July 2023 by Antonia Stefan
Preston was very kind and helpful and made everything easier!! Thank you Preston!
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May 2023 by Deeya Bain
All the workers were super helpful and so pleasant to work with. I came in with a very faded Sherwin Wiliams can lid and label from over five years ago and they were able to match it. Even called another location where the paint was purchased to get the specs! They truly exceeded my expectations in every way :)
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May 2023 by Carla Dunlap
Preston worked with us, answering all our questions, gave us some great advice and was such a professional young man. Well definitely be back!
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May 2023 by Elizabeth Clark
Preston was incredibly professional, proficient, and knowledgeable.
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March 2023 by Susan R.
I've been getting our paint from this store for years and have always been pleased with products and customer treatment. But today, 2.27.23, the asset. mgr, Sunny showed even MORE customer care/service than expected. It was very refreshing in this post-covid time where that has gone by the way side. Sunny stayed an extra 20 minutes to help me fix and color match. He was extremely patient and didn't make me feel rushed. It was very much appreciated.
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December 2022 by Mike Stacy
Preston was very helpful. Very pleasant person. I have been a SW customer in Ohio for decades. Recently moved to Rockwall. Happy to find such a great store near me.
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November 2022 by Monica Flores
Horrible customer service. They were RUDE!!! Walked in and wasn’t even greeted. No one came up to ask if I needed help. When a question was asked, all I got was a one word answer such as “yea”. After that it was an awkward blank stare like okay can you please help me kind of deal. There was about 6 to 7 workers and they all just stared. Not one of them helped. When it was time to check out no one helped. All they kept talking about was their schedule while I waited there awkwardly to be helped. You have a customer waiting to be checked out and all 6 of you are talking about your schedules? Also, When it came to pricing, it kept changing so I don’t even know if I was charged correctly AFTER I had told them they charged me wrong initially. All they said was “oh that makes sense” like what? You were going to charge me around 80 dollars more? This was my first experience using Shermin Williams and won’t be going back again. People working there need to do a better job assisting their customers. Left super frustrated. What a shame.
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November 2022 by Ryan Badii
I went over to PPG three times they couldn't match a piece of siding that was about 6" x 10". I went to the Sherwin-Williams here in Rockwall and they matched it within a few minutes perfectly. Needless to say my go to paint supply store
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August 2022 by Candice Lu
The associate with blue hair was really kind and helpful—super nice to work with and had such a welcoming demeanor. We appreciated your assistance!
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February 2022 by J. Turner
In person or on phone, they're helpful and fully engaged with your inquiry. Keep up the good work, Casey and team.
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February 2022 by van Robinson
The staff was awesome, I called my order in, and it was ready when I arrived, great customer service.
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December 2021 by Norman House
Horrible customer service and scammers. Charged me 300 hundred dollars for 3 gallons of panes and a pack of rollers when. They new I had no idea they were charging me foe the most expensive paint the have. I tried to return and they said NOPE 2 bad! It’s final sale. Wow.
