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March 2025 by Asenath Yarbrough
This was the worst experience I have ever had with a service center. I dropped my car off over 30 days ago for some small repairs. I have a warranty, so I waited for them to call them for over 2 weeks to see what would be covered. After 30 days, they concluded they wouldn’t cover all of the work. When coming to pick up the car, they lost my keys and it took them 45 minutes to find it. I had made it very clear and sent messages that I would be there first thing that morning days before. Once I picked up my car, I noticed there is a dent in the back that wasn’t there before. I tried calling their number to speak to a manager, but they do not answer the phone. I’m beyond disappointed.
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December 2024 by Chris Mansur
The only reason it’s not 5 or 10/10 is the time taken from when I pulled into Service until the time someone appeared to help me.
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December 2024 by EON GARRAWAY
Very professional, there appears to be improvements since my last visit. Received some more clarification regarding my concerns. Had I been informed prior to making the decision to purchase the vehicle. This situation could have been avoided.
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November 2024 by Ash
I’ve taken my car here numerous times for things needing fixed. Each time, they’ve kept my car for 2+ weeks and never have loaners available. My cars engine light is on yet again, and they (as usual) have no loaners available. I’ve called 4 times in the last 2 days to have someone call me back and help me figure something out, and I still haven’t received anything. I wish I didn’t buy my car from this place, I’ve never had such terrible experience with a dealership! Single mom of two with one means of transportation for us and this dealership could literally care less.
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December 2023 by Breck M.
Will never go back here due to poor mgmt and service. My 2020 Telluride had some issues with CV joint and after going through all kinds of hassle to get an appt for this, I waited an hour then they came out and said they were sorry that is was not covered like originally agreed to. At 50k+ miles and 2 years old it should have been covered. They tried getting out of a faulty windshield in first 6 months as well. I bought my 2022 Telluride at Moritz FW and only charged MSRP and no markup. Much better service and mgmt there.
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November 2023 by Lucy Melton
Got us in quickly. Finished on time. No pressure to make decisions about other services. Loved the free inspection and car wash. Will come back to this dealership.
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November 2023 by Rommie Powell
My experience at Kia was a 10/10!As soon as I arrived I was greeted by Brad.Brads customer service was spot on! I really enjoyed speaking with him, especially when I found out my first two oil changes were free! I also wanted to add that an hour wait wasn't bad, especially when there's free hot chocolate involved!Overall, I love coming to Kia of Rockwall and would recommend it to others any time!
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November 2023 by Stacey H.
Took my car in for a free "recall" repair". Ended up paying almost $900 for things that we were working fine when I dropped it off. Way too many issues to list here, but my advice is to run the other way! They will damage your car while they have it, then charge you to fix it. Maybe that's why they have to keep it for two weeks on a one day repair. Terrible customer service. Management doesn't care, and can spare me the fake yelp response from the owner.
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November 2023 by Deidra Parks
I had such a great experience getting my car serviced. I was dreading having to wait for hours in an uncomfortable waiting room. After a quick and easy check in my daughter an I Ubered to a near by shopping center and got some much needed shopping done and had lunch. While we were out Ashley and her team kept us updated on the cars status and any additional work that was recommended. Pick up was super easy. On the way home we noticed a rattling coming from the glove compartment. We took the car right back and reported the issue. Once again Ashley and her team we all over it. They took the car right back and found the issue was some leaves that had fallen behind the cabin filter. We were in and out in about 10 minutes. We really appreciate all the hard work Ashley and her team put into our car today. Helping us maintain our investment is really important to me.❤️❤️❤️
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November 2023 by Melissa Ricketts
This is by far the best dealership I have ever been too. They have gone above an beyond with helping me with my car. They are the best in service. JT is the greatest. Highly recommend them for service on your kia.
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November 2023 by Rick F.
After talking back and forth with my salesman Zack via text and phone I gave him one final offer on a deal we were working and let him know I would block him from calling (this was after many calls received) or text if they couldn't or wouldn't except my offer. He spoke to the sales manager Richard, and told me he said to come on in. They agreed to my offer. When I arrived at the dealership they gave me to another salesman that was nice but had concerns over the deal. We called Richard the sales manager over to confirm and he did. The salesman wrote up the deal and took it to the general manager for approval and was told they wouldn't honour it. I told the GM that my salesman had been told the deal was already approved by Richard and I had drove 45 minutes in traffic only for them to do a BAIT AND SWITCH. Buyer BEWARE . . . they won't stand behind their WORD.
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November 2023 by gwen r.
If I could leave negative stars I would. This dealership including the manager Richard Adams, was a nightmare to deal with. We were ready to buy a palisade with approval from our bank, however they decided to drag their feet with getting the paperwork we needed in time to get the check from the bank. They were well aware of our time line and decided to help other customers instead when trying to contact them. We had put a deposit down on the vehicle they rudely stated we would not get back. My advice, please don't waste your time at this dealership as they only care about getting your money and are the pushiest salesman I have ever dealt with. My only regret is not listening to the other negative customer reviews before I wasted my time with them.
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October 2023 by Julia Covette
My car started making a funny sound and after taking it to a local shop to see if they could fix it, hoping it was something minor, they had told me that something big was wrong and I might need a new engine. After I was done panicking because who has that kind of money?? Lol I called southwest Kia hoping I had a warranty on my car. Nathan assured me that there was a warranty and explained the whole process and kept me at ease. About 1 mile from the dealership my engine completely seized up and I was stuck at an exit ramp right off the highway. I called Nathan and he gave me the information of a really nice towing company and they took care of everything. I was able to get an engine replacement in about 3-4 weeks. The whole team here is always so nice and helpful!Service: Engine repair
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October 2023 by Austin J.
My mother in law traded in her car at this dealership and I wanted to buy it. Ended up buying it site unseen due to me knowing the cars history and the dealership saying they fixed all of the issues. Well i got the vehicle and they only fixed two of the major things, the driver seat motor and the linkage to put the car in gear. Before i pulled out of the lot, i brought a broken set of buttons (that was on the stearing wheel) to my sales persons attention. The mirror broke and fell out as soon as I pulled off of the lot. This dealership is refusing to fix all of the issues, besides the volume control button, that should have been fixed as I was told by the first sales person i dealt with (Yes, i had to deal with 2 sales people due to the first person lacking communication skills and failing to call me back). While talking procing with the first sales person, he stated that there was no wiggle room on the pricing due to them reconditioning and fixing the vehicle. The only reason i still purchased the vehicle is because the vehicle was great mechanically. Otherwise, I would have ran for the hills. While looking at the engine bay with my father-in-law, we discovered that the dealership did not put together the air intake and the air filter box correctly. We observed that there were screws that were just sitting by the windshield wiper blade motor. The heat shield was taken off near the turbo as well and not re-installed. I took the vehicle to get the alignment checked and it was out of wack. The front atrut assembly needs to be replaced along with the back right adjustable tie rod. The dealership refuses to fix these issues on the vehicle because the sales person I originally dealt with did not "Wite it on a we owe sheet." My suggestion is to avoid this dealership like its the plague and find a different one.
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September 2023 by Annette M.
So Marcus decided to Text my husband today and tell him that he has cars we were looking for. In his text he tells my husband they need 5 more sales and are giving great deals for the last day of the quarter. My husband drove from McKinney to Rockwall at 6pm on a Saturday, to get there and find out it was all a lie. NONE of the cars my husband wanted was available after he told him they had 10 in! Shame! We will never do business with this Kia.
