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September 2023 by Ylaria Pronounced E-lah-D-ah
Truck drivers, needing a hot stone massagePerfect location to drop trailer for an hour to bobtail to"EveryBody Massage Rockwall" off ridge Rd.Anytime I was going through I would plan my 10-hour break here and make an appointment with them.Their location has enough parking space for your bobtail, and they told me I could park there with my bobtail if I didn't want to get an Uber.Or they're close enough for a cheap Uber ride.Make sure to let them know you were recommended by a truck driver!
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September 2023 by Peace Maker
AVOID THIS DUMP!!!...September 2023 ...so iget out of bed and go into brush my teeth and wash my face and hands and there is absolutely no soap anywhere. All six of the dispensers were empty..so I yelled real loud to make sure no one was in the women's restroom ...and all six of those dispensers were empty. I asked the cashier if I could have some soap and she acted stupid and would not help me, so I asked for a manager. Then she copped an attitude and sent the utility guy who should have already filled the soap dispensers. He also acted stupid and said he couldn't find any as I stood around waiting. Finally I asked a gentleman in the shop area where the drivers all walk in to the facility. He was actually friendly and polite and handed me a small bar of soap that they use for the showers. So why couldn't the cashier or the utility man do that? The answer is: they simply didn't want to. It's called laziness. Good thing I'm not the manager of that facility or I would have fired them both on the spot! Just sharing my experience to get it off my chest and not think about it anymore. So after all that... I finally got spiffed up and was going to get some coffee and there was about a half a cup left out of a total of four huge coffee dispensers. Once again laziness. At least the cashier girl didn't charge me. I think she finally realized I was not being mean I just wanted some soap duh.I just read the response from ta regarding my above review. For anyone else reading this review be advised that response is totally meaningless! No more than a shallow platitude. Just read the one star reviews and the previous ta responses and you'll see what I mean. Talk is cheap... ACTION speaks louder than words!
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September 2023 by Jacob Williams
? PLACE HAS BUGS ? The location of this T/A is the ONLY reason to stop here. This is honestly one of the WORST ran T/As in the entire United States. From the parking lot (They allow cars to save spots out in the truck parking lot), to the shop (wait times of over 24 hours), expensive parking ($25.00 per night), shower wait times (I was first in line and waited over 2 hours), and lack of good food options (only has burger king and pizza hut express). If not for the location (being close to Dallas and having a lot of food and activity options in the area) I would never stop here ever. I really don’t know if I’ll ever stop here again.
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September 2023 by Shelston Caruth
Came here to purchase gas and a gift card but I was informed you can’t buy gift cards on debit or credit cards!!!!How does that make sense???An almost cashless society where they use ur hand for payments!!! The old wrinkled biker witch looking lady just assumed I’m crooked!!!I don’t want to pay atm fees just to buy a gift card.I do not see that in writing anywhere in the store that says “you cannot accept debit or credit card for gift cards”. Bruh. That’s why u 101 years old working at a gas station ⛽️Just bad decrement your entire life…Clearly not one good decision was made on ur part in ur entire existence.Show me the sign that says no gift card purchases with debit or credit!!!! Literally makes ZERO SENSE.
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August 2023 by Phillip Dickey
Trying to use the restroom that was open and a women employee was in there while customers were conducting personal business. Went to ask about the policy's and the ask me to leave! We all know if I had gone into the women's restroom I would have been arrested. The place is a total dump in the first place but most employees there a very nice. It's clearly very poor management.
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August 2023 by Jacob Andrews
Did a full PM and oil change. Like 570 bucks worth. When it was done, my truck had oily handprints everywhere and oil all over the engine bay. Doesn't look like most of the Grease spots were hit and not confident that the diff and hubs were even checked. Plus the oil was filled to almost 2 gallons over max and my interior had oily residue everywhere. Not impressed at all
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July 2023 by Mio J.
DO NOT DO OIL CHANGE HERE. Apparently they mess up basic things and make truck inoperable so you can call towing and pay couple of grands for ridiculous repairs because they “didn’t” do the job right? Looks like part of the deal with towing and another repair shop
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July 2023 by Carson Freeman
5 stars for ur employee jojo! what a good, genuine, outstanding guy to say the very least. he went above and beyond to help me out and make me feel welcomed and loved. dude literally made my week. y'all need to give this man a raise! he deserves it for all his hard work and courtesy. I hope y'all realize how much of a valuable asset this guy is to ur team. anybody would be lucky to have him on they team. big props and respect for jojo!
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July 2023 by Mike
I Had an oil change done and had the service rung up by a service representative by the name of Nikea. After he couldnt explain why the labor for a rapid oil change was 200$+ and totaled to 400$ except to continue to say that the prices change all the time. He calls me “cheap” and “ am I able to read ?” And acting “ignorant “ unacceptable customer service and won’t be coming back to this location. Mechanics were great.
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June 2023 by Juan Garcia
I had the worst experience here checked in at a certain time for a flat tire and employees took more that 2 hours to fix it not because they have costumers before me, the employee doing the work would go work on some one else’s truck instead of finishing up with mine first , I saw this with my own eyes and they over inflated the tire they fix and blew out later that night I was over charged Lives truck stop charges $45. T A truck stop charged me $78 dollars I will never go to a T A truck stop again I give this place a ?????
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June 2023 by Undercover Astrology
05/18/2023Nice driver lounge. There are a few chairs next to outlets to charge your phone. No public wifi though. ?
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June 2023 by Jose Mendoza
The TA truck stop in the Starbucks are awesome love this place Burger King needs to hire people that make the orders the way they were requested I asked for my burger to have no lettuce grilled onions extra cheese none of the above happened I think that if they weren't so busy doing everything but their job they might actually do something right
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May 2023 by Александр М
Dirtiest restroom I’ve ever seen, no soap, sinks not working, awful
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March 2023 by Bruce Smith
Just to let you know district manager, I'm sending four Undercovers to this facility. Food administration, a federal Marshal, DOT mechanic inspector, along with IRS inspector. Running a shady truck stop, with prices marked, charging higher prices. Mechanics charging for work, knowing they don't have parts. And many other reasons. Management along with the mechanics need to be replaced. I hope you clean this place up. The health inspector will be there also.. at the same time once I get all the reports I'm going to sue. It's costing me money out of my own pocket believe me. But I'm planning on making a thousand times that. Have a great wonderful day.
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February 2023 by Jess Meaders
This store has a ton of items - from dog toys to beef jerky, this is a great stopping point that is near a lot of great restaurants and shopping. Bonus - it has a Starbucks and Burger King inside. Enjoy/disfruten! ????