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December 2023 by Alimayu H.
I brought my vehicle to rockwall Toyota because it would not start, I had to have the vehicle toaded. In the previous career I too was a mechanic, So I sent my vehicle to rockwall Toyota with a list of everything that I had already done and that I had already checked. Rockwall Toyota charges a $175 for diagnostic, Rockwall Toyota master mechanic had the nerve to write down basically all the things that I had already told them, Leaving out the part that he found the problem, but instead of fixing it the right way. He put Sautter all over that part and ruin the part so that part had to be replaced. I wound up having the truck toad back to my house where I did all the repair work myself. Never again will I go to rockwall Toyota to have them do anything, nor will I ever buy a vehicle from them either.
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November 2023 by Jane L
Just moved into the ************** and needed a reliable commuter for work. I've visited almost every Toyota Dealership in DFW to find the most welcoming one to be Toyota of Rockwall. Hard to believe that no one's giving them positive reviews on BBB.The deal went smoothly thanks to the sales manager *********************. He was able to get the car I wanted. No buyer's remorse here!
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November 2023 by Vanessa Rico
My truck was at Toyota of Rockwall for 3 or 4 months due to my catalytic converter being stolen, but the service department was exceptional! There was always in depth explaining of processes, straightforward about delays due to back ordered parts, and when parts were available Carl made sure he kept me updated every step of the way . I was going to have to wait longer for a supplement claim with insurance after several months of not having a vehicle due to unforeseen codes that came across once the repairs were made however, Carl went above and beyond to make sure I didn’t have to wait any longer for my truck and took the initiative to just cover the issues and get my truck to me right away ! I really appreciate all the staff through the whole process during the 3-4 months for making me feel at ease that they were doing what they can to make sure I was back in my truck as soon as possible .
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November 2023 by Ty Khien
Worth test drive experiencing ever since of my time buying or test drive for the last 30 yrs. I have never got "mad" and walk out before after test drive. During the test drive, we talk about the when, where, why, $$$, ects. After the test drive, I'm ready for the second test drive to compare the different between the hybrid and regular engine. Sale said that I can only test drive the second car in the parking lot only since I told her earlier that I'm not ready until next week during our conversation. I didn't even bother to go back in, i just left.I should of walk out from the beginning sine the sale person ask for my insurance. She told me it a new dealer policy to able to test drive unless you give them your insurance info.
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October 2023 by Luke Ekstrom
I recently purchased a Corolla from Toyota of Rockwall. Jeff was extremely helpful in getting to what our needs and wants were in a car, and found options right within our preferred budget. The process was smooth and no one was pushy or pressuring us into a particular vehicle or option. Oscar in financing was fantastic as well and transparent in showing exactly what the options were and how it would affect the payments. All around, the best buying experience I’ve had at a dealership!
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October 2023 by Trish Tackett
I had a great experience. They checked my headlight out that was not working and fixed it quickly. They checked to make sure there were no other issues and checked my brakes at my request. My brakes were good as well. They gave my 4 runner a thorough checkup and found no other issues. Thanks to Kevin and his team he made sure all was good. I appreciate the great service.
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October 2023 by gladys abraham
Truly, this dealership stands out as the best I've ever had the pleasure of working with. While I had heard about their high ratings, experiencing their exceptional service firsthand was truly remarkable. Despite my indecisiveness as a buyer, coupled with my specific feature requirements, Brae, Dontrell, Chris, Cory (manager), and Oscar (Finance manager) met me with patience and professionalism. Answered every question or concerns I had. I wholeheartedly intend to recommend this dealership to anyone seeking outstanding service.
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October 2023 by Michael Ballard
Good Toyota dealership, typical car dealership. Very crowded, it took a long time to finally have a salesperson see you, but once they did, things finally started moving. We left there with a new 2024 Camry. I was impressed with the way they made financing work to fit our needs. Friendly people that go the extra mile to help. Highly recommended.
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September 2023 by Tracy Wood
Incredible experience. Carl went above and beyond! my car started having issues on a Friday evening so of course Saturday appointments were booked, but Carl told us to bring it in anyway and he would personally take care of us. It was an issue that needed a multitude of tests so he got me in a nice rental car immediately. He stayed in constant communication with us and was thorough with his tests and had found that I received bad gas from a station. He showed compassion and walked us through the steps of what to do in this situation and held our hand every step of the way. They got my car fixed up quickly and it’s now running great! THANK YOU CARL!!!! You are awesome.
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September 2023 by Regie Kuch
I went to the dealership today to test drive a couple of cars for a new driver for their first vehicle purchase. Aylin was absolutely amazing. She gave all the information that we needed, and provided us with great options, and how she could best serve us. We arent going to be ready to buy until November, but she treated us like we were buying 2 cars today. I appreciate the excellent customer experience. When we are ready to buy we will definitely be returning to Toyota of Rockwall.
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September 2023 by Cathy Cazares
I had the absolute best service advisor today, Kevin was OUTSTANDING. Kept me in the loop and everything went fast. I’ve heard so many negative stories about Rockwall service and I’m thankful I DID NOT listen to the negativity as the service department was Top Notch. I will be back!!! Thank You Kevin !!
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September 2023 by Sherri Attaway
I took my car in for service and the customer service rep was very knowledgeable about my car and thorough in the service and repair. Highly recommed!I also purchased a vehicle at this visit and the experience was surprisingly easy. I worked with Aaron P and Yvette and it felt like we were long time friends. No pushy sales, answered my questions, and really worked with me in every way they could. I Love the employees at Toyota of Rockwall. Best Toyota dealership in Texas!Update fall of 2023I took my vehicle in for service and I have no complaints. Even though they were busy, the staff was still friendly,polite, and helpful. Definitely knowledgeable service team and communication was excellent.
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August 2023 by Mark Schade
I am absolutely thrilled with my truck purchase from Toyota of Rockwall. From the very start, working with salesman Jeff was an absolute pleasure. His knowledge, friendliness, and willingness to go the extra mile made the entire process easy and enjoyable. I felt like I was in capable hands throughout.I'd like to extend a heartfelt thank you to the exceptional team behind the scenes as well. Their dedication to detailing my truck went above and beyond my expectations. The extra effort they put into ensuring my truck was not only clean, but immaculate, did not go unnoticed. Their commitment to providing excellent service truly shines through.Additionally, I want to commend Oscar for his outstanding service. He took the time to patiently explain all the fine details of our purchase, ensuring that we fully understood everything. His dedication to customer satisfaction is truly impressive.Overall, the experience at Toyota of Rockwall was top-notch. Jeff and Oscar's professionalism and expertise, along with the hard work of the entire team, have made me a loyal customer. I have no doubt that I'll be returning for my future vehicle needs. Kudos to the entire team for making this purchase a memorable one!
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August 2023 by MrShirt
Just recently purchased my new 2023 Toyota GR86 from them, and I have to say it was an amazing experience! Even with the difficulty of me wanting a specific model with specific trim and options, they still stuck it through and got me what I wanted.I wanted to thank a few people specifically:Clayton Paul helped me with the initial phase of picking out exactly what options I wanted, colors/packages etc. He was very thorough in making sure I got exactly what I wanted, while also giving me a picture of what to expect price wise.Once the car arrived in the USA, Glen Coy made the acquisition process as easy as possible, walking me through the final contract, updates on shipping time, and helping me with the financial side as well.On the note of finances, I wanted to thank Scott Smith for walking me through all the litigation, and dealing with my bevy of questions regarding Toyota's warranty. It spoke volumes that he was willing to go out of his way to get me answers with complicated legal/warranty questions instead of just giving broad answers.And thanks to Dan as well (I'm so sorry I forgot your last name) he made the final acquisition as quick and easy as possible.Looking forward to my new ownership experience, and working with the service department in the future!
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August 2023 by P Roberts
Caesar the service agent was genuinely the best part of our break down while headed to Tempe Arizona from Fort Lauderdale Florida.We called in the run and he hooked us up with some old fashioned curtesy and professionalism while getting us an appointment the very next morning and got us clear and precise details and information regarding our FJ Cruiser. We got the service we desperately needed the next morning and we’re on our way. Excellent service with a fist bump- Make this guy a manager! Thank you Caesar!
