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December 2023 by JaNay H.
For some ODD reason, EVERY time I shop online and choose to pick up at this location, they always sell me items that have been opened! So frustrating and wrong to do! I've had 3 items so far literally be used and sold to me. Very unacceptable.
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August 2023 by Michael M.
Read and understand a contract for an install by a outside contractor for Home Depot !!!!!!
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February 2023 by Todd K.
I hate this location. I don't know any I keep going back. Conveniently located I guess. That's the only reason. Wylie location so much better. More informed people and they don't look for chances to take advantage of you. You're not a customer here. You exist so they can make a profit. Today I rented a roll from them. 4 hours or 24 hours. I only needed about four. 80 bucks plus insurance and taxes. Total of $99. I didn't get to leave with the equipment for 15 minutes after they started the clock because the first one was broken. On the way back, I stopped to top off the gas. Less than half a gallon. Not required but no biggie. Except added 10-15 minutes to my drive back there. I spend another 5-10 minutes in their parking lot unshackling from my trailer hitch and pushing it back to its spot. It's big, heavy, and hard to maneuver. I go in to turn in my paperwork. Some old guy working the Tool Rental says, "You're late." I said only a few minutes. He says 42 minutes. We have to charge you for that. 26 more dollars! I couldn't believe it. It was a log splitter. Not a hot commodity. No one was waiting on it. I wasn't an hour late. In reality, I was maybe 10 minutes late considering they started the clock well before they got me a working machine and connected to my hitch plus the time I spent putting it back up with no help. I asked them not to charge me more. They looked at me sternly and said I was late. Bottom line, that's $26 that I was going to use to buy some things in their store. Close to $200 in goods. I was so dumbfounded at their lack of common sense and customer service. I spent that $200 at Lowes down the street. I'll buy my new Lawn tractor at Lowe's too. Penny wise and pound foolish. Permeates that whole store.
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November 2022 by Tomeka A.
So me and my family wanted to purchase a new washer and dryer and my husband insisted we stop here first (wasn't my best day). He was purchasing and I was doing what I do best TIKTOKS! So, in the middle of it I here "wait for me" and OMGGGG A BUNDLE OF PURE JOY, A WALKING SMILE, he absolutely made my day completely better. YALL HE GAVE ME THE BIGGEST HUG AND SAID THANK YOU and I was thinking NO THANK YOU I NEEDED THAT! I don't know if y'all offer it but CARSON B. in Rockwall Texas has to get employee of the month! This is what we need "Great customer service is KINDNESS"! Oh, and boy does he have some moves!!! Please go check him out on TikTok: missmeme1 and follow his page.
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September 2022 by Daniel O.
We had our cabinets refaced by Home Depot in early August 2022. The sales rep failed to tell us that the replacement drawers would be more than 1/2 inch shallower due to them installing under-drawer glides instead of side mount glides like we previously had. Our first knowledge of this difference was the day after the installer finished the job. The new drawers are too shallow now to hold many of our kitchen utensils. After more than 2 months of us calling Home Depot for a response from our sales rep, we finally got a reply from a text message. They are willing to redo all 8 drawers...at our cost. Forget the promise of 100% satisfaction being guaranteed. They guarantee satisfaction only if you are willing to pay more than the thousands already spent. We have given Home Depot more than enough opportunities to make things right as recommended by legal counsel, but they have no interest now that they have gotten their money. Now it is on to the next level of escalation, which will cost more than replacement of glides on 8 drawers thanks to Home Depot's unwillingness to put their customers ahead of their bank account. I wish I could get back the $60,000.00± that I have spent in their stores this year.
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August 2022 by Michelle K.
I'm always happy to come to the outdoor section of Home Depot cause seeing the plants seems to make my day lol. They always have such of a great selection to choose from and all different types of pots to choose from and different fertilizers in plant foods.
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June 2022 by Lisa D.
Terrible customer service!!!! placed an online order for my husband as a father's day gift to be delivered to store in a few days to pick up after receiving an email confirming my order was ready for pick up one week later upon arrival at customer service desk I was told my order had been cancelled without notification or nothing sent other than email stating it was ready to be picked up. I called the Home Depot number 1-800-466-3337 only to be given the run around so then I called Rockwall, Texas location where initial order was supposed to be picked up and spoke with Judy which then I was told by her my credit card had been declined ( lied!!) when I actually had just confirmed with credit card company used the approval transaction which confirmed she was lying to me the whole time now I have to wait for my credit card to get credited back if not I will have to dispute a charge.NEVER AGAIN WILL I SHOP OR ORDER ONLINE FROM HOME DEPOT!!!
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April 2022 by K
Call multiple HDs and no one could tell me the length and width of the F250 truck rental. Online only states the height and maximum load weight. Thank you sir!
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February 2022 by Natalie T.
Placed on hold for over 20 minutes when trying to order appliances for my older parents. Told I could not do that even tho I have a pro account and do this at the Paris store all the time for work. Finally after being hung up on twice the manager gets on the phone and is so rude. She does say that pro accounts can do this then proceeds to put me on hold again. It all comes from the management and this store has poor management. Until that is changed nobody will get good service. It's unfortunate this is happening. HD should do something about it. Other stores I use like the Paris, TX store are so helpful and that is due to good management and hiring people who care.
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September 2021 by Tiffany L.
You'll get stuck in a never ending loop of representatives transferring you because they're too lazy to research the simplest task. I purchased flooring in May and wanted the same product in two additional rooms. Seems like a pretty clear request to me. Transferred between Expeditors, customer service desk and Flooring dept for 10 minutes, never getting past my request. Awful! Now I have to just go in for better service, when I'd prefer not to have any COVID exposure. The only reason I gave two and not one star is because I typically have a better in-store experience. Just saying... don't waste your time. I should've known better from the last time I tried calling in an order.
