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March 2024 by Nalini Thankachan
We had a great experience with our Rockwall Postal service. My family and myself had come in to get our passport done. It was a walk in service, so we got there pretty early around 6am . The line was long, but Nr Reginald was able to help us get our passports. He was kind, courteous and went above and beyond to help not only us but everyone in line. He offered a seat for my mom who had stroke so she would be comfortable. Thank you Mr Reggie for your service to your country and your fellow men.
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February 2024 by D Massey
Available parking is a hit or miss. No way to circle back around. If you can't find a spot you will have to circle around the whole block. Unable to circle just the building and return to parking beginning.
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February 2024 by Echo Bales
Brent went above and beyond to help us with passports. I cannot thank him enough. If i could give 10 stars I would. Such nice and helpful staff. Clean and timely. People were in and out. They’re amazing!
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December 2023 by Sun
Thank you USPS Rockwall for treating my package so nicely.
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December 2023 by Ana Alfaro
Reginald was the best helping me. The first time, I got passports for my kids, and I was short on stuff I needed, so he was so patient with me. And got everything solved fast ?
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December 2023 by Kiana Colthurst
The automated system is terrible, you have to wait 30 minutes to even get on the wait list for a customer service representative. Then when you get connected with someone they’re generally always rude and don’t help. Or tell you your package wasn’t delivered when you’re looking at the delivery picture into the large package box in your complex and they never left the key so you can’t access it. Alyah with the customer care center is extremely rude and unprofessional. If I could rate her at no stars I would.
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December 2023 by Sally Farrell
I just drove through the branch and they are closed (4:35 p.m.). The outside boxes haven't been emptied and they are so full there is mail hanging out of both boxes. Who knows how long it's been....wonder how many bill payments are late?
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October 2023 by Art T.
We have mixed experiences here with mailing items but Reggie (the guys that does the Passport at this location) is a professional. He speaks clearly, pleasantly, and very thorough with his work. He has helped my wife and I a few time and he is always on point. I would recommend anyone doing anything Passport related to come here.
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October 2023 by Paula Dodd Barnes
Absolute 5 Star Service! Always friendly, helpful and kind to see sometimes twice daily! If the line is long - it is what it is! The Postal Clerks Greer you - apologize for the delays and are courteous as they serve the citizens of Rockwall. Bling Blinky of Texas Shout Out: They Deliver the Texas motto “The Friendly State”! Thanks everyone at Rockwall USPS!!
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August 2023 by Shelby
Frequently on Saturdays I’ve had to visit this post office and there is a kind worker who stands there all morning and afternoon with a smile. He is taller, has light colored grey-ish short hair and is consistently professional, cordial, and gives clear directions so that the line moves. What a relief to see him among the clerks when the line is 15 people deep. Please join me in commending this man for his work ethic, positive attitude, and loyalty for weekend shifts. USPS, recognize his effort in a way that makes a difference , because he’s making one for you.
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July 2023 by Ryan M.
Reggie was awesome... Passport . The guy needs to be promoted .. Whoever is In charge listen closely promote this man..
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June 2023 by Maggie Figueredo
I went to the post office today to ask how to renew my son’s passport, I had the fortune to be taken care of by Reggie,( I’m sorry if I’m not spelling his name correctly ) fortunately for me, someone missed his appointment and Reggie was able to help me with the renewal, while he was instructing me, he managed to help for sure more than 5 costumer, I was so impressed his his customer service and his ability to multitask,his instructions were clear and precise, thank you so very much for all you do Reggie, I hope you are well taken care of bc you do the work of several people.
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May 2023 by jerry cook
Enter off Boylston, but use 2nd driveway. Parking is a bit tight.
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May 2023 by Jason Kennedy
Reggie helped me this morning with obtaining my passport and he was by far a pleasure to work with! Super professional and helpful and has an incredible positive attitude! Really appreciate your customer service Reggie!!
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April 2023 by Kristi Shaw
Great custom service. We came here because Rowlett post office is rude and refused to mail our boxes. This location was super friendly and helpful. They shipped multiple large boxes without hesitation.