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July 2024 by Xin Leng
Had wrost experience with bank ever! Made an appointment at 11am! I got there earlier than my appointment time! They made me waiting for my banker to finish her last customer.No problem I understand sometimes they maybe short of stuff! But After waiting for almost 30 mins I had to get up and leave . So unprofessional. The manager and bankers need to get something together and done .
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July 2024 by Ram Chaudhary
No customer restroom here...no good.
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June 2024 by Robert Olivarez
LynnTaylor the bank manager was wonderful and Appolonia Nwonumah personal banker was so helpful...They were professional, knowledgeable, and represented Wells Fargo with excellence. This will be my go to branch for my banking needs....A thousand thank you's for your assistance.....
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April 2024 by Lacresha Roberts
Kerri G. was amazing in making me feel comfortable while taking care of my needs. I've banked with Wellsfargo before and my experience has not been that great, but thanks to Kerri Wellsfargo has gone up a notch lolbs. She rectified a horrendous situation that Bank of America put my child and I in. Thanks Kerri keep up the great work!
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March 2024 by Alexander Low
Great location, easy to access. Fast service during non rush hours, easy to make an appointment online and speak to a banker
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February 2024 by Justin Thomas
I recently visited the Wells Fargo branch in Rockwall and it was an absolute nightmare. The wait times in line were excruciatingly long, as if they had no regard for their customers' time. Not only were the lines long, but the staff was utterly unhelpful and seemed indifferent to the chaos around them.To make matters worse, the branch was severely understaffed. It felt like there were more customers than employees, and the few staff members present seemed overwhelmed and unable to handle the volume of people waiting. It's astonishing that a bank of this size and reputation would operate with such disregard for customer service. We waited in line for over 30 minutes. I wanted to get to the teller To be told well you have to make an appointment to do that. This is for my 16-year-old daughter. Here is the kicker there’s no appointments available for two weeks. This place sucks.And can you believe it? They don't even have coffee available for customers waiting in line. It's like they want to maximize our discomfort and frustration. In this day and age, where customer experience is crucial, Wells Fargo in Rockwall is failing miserably.Overall, my experience with Wells Fargo in Rockwall was beyond disappointing. I would strongly advise anyone against banking with them unless they enjoy wasting their time and being treated like an inconvenience.
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February 2024 by Shane
Had mostly good experiences with Wells Fargo as a whole.This branch has me strongly considering switching banks all together. They have twice confirmed appointments with me while short a banker and then asked me to be patient as they try to ‘squeeze me in’. Then the person who ‘helped’ close on our home. She completely dropped the ball having us think for several hours I would be unable to close due to her clerical error.If you’re going to use WF, I’d at least recommend not using this branch. What a worthless lot they are.
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February 2024 by Tyler P.
Used the Rockwall branch for the first time and we were helped immediately by an associate personal banker, Jon Tarell. Great experience, great guy. The other staff were pleasant and polite.
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February 2024 by Lexie Rodriguez
Ernest was amazing!! Super helpful!! He got us in and out quickly and was so friendly!!
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February 2024 by Kiran Scheiber-Sewnandan
Lorena was exceptional!! She is kind and explained everything thoroughly!
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February 2024 by Braydon Brewer
their atm is never up. i drive 30 minutes out of my way to deposit cash and it’s so infuriating when i arrive and the atm is never up. im gladly switching banks
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January 2024 by Liq Vlush
APPOLONIA were the most unprofessional bank teller. Came in to get assistance with a service and unfortunately got this person, within a couple of minutes she started to rush the process and wouldn't let me verify all the information properly, she seems like she doesn't want to be there and hated her job. Been banking with WF for 2 decades and this was the worst experience with a teller.
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December 2023 by Kathy Clark
Kind, efficient staff
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December 2023 by Stephen M.
Client for over 20 years, closing all accounts. Went in to take off my mother that's in a nursing home and Medicaid will not fund bc this account is attached in case something happens to me, She is not even a primary on account, I have full durable power of attorney and still they would not remove unless she comes in. I had no issue with any financial institution for any matter except wells fargo.
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November 2023 by Francisca Pineda
Very bad experience, I felt like a cockroach for not speaking English, the banker made me feel so bad that I will soon withdraw my money from there.
