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October 2023 by Ace J.
I enjoy the majority of the staff helping out when I need help and working hard. The Rockwall store is always clean and kept up and the parking lots are usually pretty clear of runaway carts.
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September 2023 by Bill Ruff T.
Restrooms at the store needs some serious cleaning and upgrades. I do not like to write negative items on any business. The store is well organized for groceries but lacking a little here. The staff is great here. Always willing to help. The food is fresh if you buy prepared items. They lent and fuzz on the vent needs to be addressed. The paper towel machine was broken and the paper towels were wet on one and due to being exposed to the counter top. This is a management area that needs to be addressed. As far as the rest of the store it is great.
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August 2023 by Laurie B.
This store is poorly managed. Motorized carts are old and NEVER charged up. Good luck finding a charged one if you need it!! They are also slow to retrieve the carts from outside. Can you possibly stock your shelves before opening? This would allow more room in the aisles for customers to get through and get to the products easier. Thanks
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January 2023 by Dan H.
Ordered a cake for my sons birthday: a white cake with strawberry filling. I picked it up yesterday and it was in a box. When we got ready to serve it, we had a yellow cake with no strawberry. Checked my order receipt just to be sure I ordered the right thing And I did.only one person seemed able to speak to me: very disappointing.
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January 2023 by Jenna Jobson
I called them on a Tuesday and they tell me to call back Friday because it takes a few days ti process a refund. So I called back on a Friday and they are telling me they need for the billing company to approve aven though the billing company NEVER RECEIVED A PAYMENT!!! THEY ARE THIEVES AND LIARS!!!!!! DO NOT TRUST THEM!!!!!
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January 2023 by Amanda Pfeiffer
I called them on a Tuesday and they tell me to call back Friday because it takes a few days ti process a refund. So I called back on a Friday and they are telling me they need for the billing company to approve aven though the billing company NEVER RECEIVED A PAYMENT!!! THEY ARE THIEVES AND LIARS!!!!!! DO NOT TRUST THEM!!!!!
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December 2022 by LaKelsei S.
I did an online order and and canceled on 12/8/2022. They went into my account on 12/12 and charged my account 4x. I have been calling them for my refund which was suppose to take 7 to 10 business days and they keep hanging up on.
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December 2022 by Bianka M.
Almost an organized mess but it's not organized just a mess. I'm confused as to how a place doesn't have normal business hours for customer service. We were in this place at 5:30pm checking out on a Monday and were told that customer service was closed and would reopen at 8am. I replied 8am until? The woman replied "until they feel like closing" *insert confused face emoji".That coupled with the lack of assistance while shopping and needing to inquire about certain product location is a Fail Fail. I found myself walking around with a couple of the elderly finding items on their list with them as they couldn't find any help. This place is understaffed and there are many who would love to work in the world. Not a location I will return to if I can help it.
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August 2022 by Michelle Knight
always order from here but why don't they have more help? been waiting 30 minutes and watching this ONE employee taking care of ALL pick up orders, I feel terrible for her
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March 2022 by Lester B.
Nick gave me and my friend a WONDERFUL experience at the meat and seafood counter would recommend
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January 2022 by Samantha D.
Extremely disappointed. Ordered a cake for my daughters birthday and requested pastel colors after seeing a cake with pastels. What I got was the furthest from pastel possible. This is the second cake Kroger has messed up and ruined. Not the mention that the cake was just god awful ugly
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September 2021 by Stokes Phillips An Barbara
kind, friendly folks, very helpful
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August 2021 by Willie Dixson
Have come to find that Krogerjng is Better than Walmart. I liked the fact that no one is wanting to question my inosince and asking to prove that I haven't stolen anything after I have paid and have receipt in hand. F off Walmart shareholders !!!
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February 2021 by Melissa Ellington
thank you Kroger for being well stocked during this artic blast. thank you to your employees for working to keep your stored open for the community and keeping the shelves full!
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February 2021 by Travis H.
Do you like paying more for groceries and waiting 25min to checkout because only 2 people are working? If so, then your going to love this place. Also if you grocery shop at night, self checkout is the only option. Have fun piling a whole cart of groceries on that little checkout space. Rockwall needs a central market. Grocery prices are at all time highs and the service of stores is continueing to go down hill.