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February 2024 by Jessica K.
DO NOT GET YOUR JEWELRY FIXED HERE. The last TWO times I've been here they have messed up my jewelry. I picked up my ring at 2:50 PM on 02/03. And by 8:00 PM I noticed the prong I had fixed was BROKEN and now my diamond is missing. So because the prong Willis fixed hours prior BROKE, I'm now missing a DIAMOND. They also drilled another ring down so deep they had to add solder to look normal again. So mad.
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January 2024 by D S.
I walked in this store for the first time just to browse. I had been to several other jewelers and not found quite the ring I was looking for. Tom was very patient and after looking at several rings and not quite finding the right one, he showed me one I would not have looked at if he hadn't said "just try it on." I just loved it and ended up purchasing it that day! And what service they provide! It was sized while I waited for just 10 minutes and I have not taken it off since I walked out. If you are looking for the best selection of jewelry, best customer service, and overall best shopping experience, you will not find any better place than Willis Fine Jewelry!
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October 2023 by Christopher Milner
Willis Fine Jewelry has taken care of my family’s needs on at least six occasions with utmost professional care and courtesy!
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October 2023 by Walter Soap
Very friendly, courteous people was good to deal with. Did a great job on my order.
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August 2023 by David Abercrombie
I am on the retail side as well. First and foremost, I was promptly greeted by Dominique when I walked in today. Very informative and gracious and explained the services I inquired about. I would definitely recommend them for any and all of your jewelry/watch needs.
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July 2023 by Caren Bright
What a beautiful experience. Audrey and Christina we so amazing. We put together a perfect ring piece by piece for my fiancé. The joy on her face when she saw her ring was worth so much more than what we paid. Such a lovely family owned business.
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June 2023 by Christine Holt
We are so impressed with Willis Fine Jewelry! We bought my wedding set there several years ago and anytime we’re in the Rockwall area, we pop in to have it checked and cleaned. (And also to see what beautiful pieces they currently have! ?) The Customer Service is ALWAYS superb-they don’t miss a beat!Highly recommend!
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May 2023 by Haley Pettit
Absolutely incredible customer service! I discovered an issue with a ring I had a Willis Jewelry was able to walk me through a solution as well as offered in store services to help. The entire team are not only experts in the field but extremely kind and enjoyable throughout your entire experience. Definitely recommend!!
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May 2023 by Mike Coppock
Their service was the absolute best!! Phuong and Audrey helped me so much with my fiancés ring. I had the setting picked out and they helped with the diamond. The manufacturer mistakenly sent out a white gold instead of platinum setting. I didn’t notice until a few weeks later, but as soon as I brought it to Phuong’s attention she said “whatever we have to do, we’ll make it right”. Just amazing service and prices.
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April 2023 by Brandon Ruffin
Excellent jewelry store. Great selection, prices were fair and the service is incredible. They exceeded my expectations and I will be a customer for life!
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April 2023 by Dee C.
Love Rhonda who is so personable and helpful!! Everyone is very friendly!! The jewelry repair crew are very knowledgeable and offer suggestions on how to accomplish the work u want done. Their prices are very competitive also.
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March 2023 by Sage
If you want quality and superb customer service Willis jewelers, is above and beyond. It is a great place to shop without pressure to buy. However if you are looking for something exciting and really special you will find it there. It is an entire store full of amazing and beautiful pieces.They have designed pieces for me and I always get compliments on them. I can not say enough good things about these artists. They can make anyone leave with a satisfied feeling of value and beauty.Barbara White a very satisfied customer
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March 2023 by Stephanie Seidmeyer
Took my mother's wedding set in to have it repaired, they made a another suggestion instead of what we thought we wanted for less than half of the price other jewelry stores were going to charge.Her rings are absolutely beautiful after they made the repair and cleaned them.Very friendly, helpful staff and the owner is awesome!
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March 2023 by Zac Moore
I brought my wife’s wedding ring and band to be soldered after being told from another jewelry place that it couldn’t be done. They assured me that it can be done and they came out cheaper than the first jewelry place I took it to. The work is amazing and the staff is very friendly. I will be coming back again to give them my business.
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February 2023 by Donanddiva enterprises
We bought more than 7k ring from them at Willis, paid for all the rings, we didn't owe we didn't finance, Audrey sold the ring to us, they set us up and put an extra ring in our bag and after 2 weeks they call us that they have a missing ring. We looked in the pack and the ring was there. I feel it was a set up and God will judge them. We work hard for our money and we buy what we can afford. The God I serve will judge all who planned this. God will fight for us. Every one trying to tarnish our image and discriminating against us God will judge them.
