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April 2023 by Google user
I recently had the pleasure of working with Jennifer at Zales, and I must say that she exceeded my expectations in every way. From the moment I walked into the store, she greeted me warmly and made me feel right at home. Her friendly and approachable demeanor immediately put me at ease, and I knew that I was in good hands. Jennifer took the time to listen to my needs and preferences and helped me find the perfect piece of jewelry. She was patient, knowledgeable, and truly went above and beyond to ensure that I was happy with my purchase. She provided me with valuable insights and advice, and her expertise was evident throughout our interaction. Not only was Jennifer a fantastic salesperson, but she was also a pleasure to work with. Her positive attitude and genuine interest in helping me find the right piece of jewelry made the entire experience enjoyable and stress-free. I would highly recommend Jennifer to anyone in the market for beautiful, high-quality jewelry. Overall, I was extremely impressed with Jennifer's professionalism, expertise, and customer service skills. She is a true asset to the Zales team and made my shopping experience a memorable one. Thank you, Jennifer, for your outstanding service!
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April 2023 by Wilde J.
there's a reason this zales store has so many 1 star reviews. i would recommend going to any other zales besides this one if possible. staff is incredibly impatient and rude and you can honestly tell that they hate their jobs.
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April 2023 by Jami Werth
Alexis at the Rockwall location was super helpful in getting all my paperwork organized and jewelry cleaned and inspected. Very sweet and welcoming place!
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March 2023 by Paisley Kastner
Alexis was great, definitely helped get the ring design perfect for what we wanted!
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March 2023 by Amber Myatt
Alexis was an absolute joy to work with and converse with! Fantastic customer service!
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February 2023 by Ashton Greene
THE FRIENDLIEST STAFF EVER! They are wonderful \\u0026 will take great care of you here. They really take their time with you.
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December 2022 by Portia McBride
The ladies in Zales are the best. I wouldn't buy my diamonds anywhere else.
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November 2022 by 1031ent
Tried to buy some rings here. Got frustrated after price kept changing. Pulled the credit card out ready to pay, price changed again, so I left without purchasing anything. Felt like I was at a used car dealership with all the add ons.
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October 2022 by Jamie Duke
Worst service!!! First I sat there waiting for about 40. Wife’s rings We’re supposed To Be Soldered together.They weren’t they never sent them out. And They called to say they were ready for pickup.
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October 2022 by natshawn andgar
Hilda at this location is so rude. Does not try to help, just wants sales! 2nd time I come in and get terrible service, do not recommend!! Go to other Zales locations
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September 2022 by Monica Lee
Sara is so GREAT !! She helps explains carats to you perfectly! Her personality SHINES ! Pattie and Sara were just ABSOLUTE DOLLS !! Thanks ladies can’t wait to see y’all soon !
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September 2022 by Lloyd S.
I just got EXCELLENT customer service from Alexa. Such a good attitude, so nice, friendly and patient!!
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July 2022 by Deslie Joseph
Awesome Reps they really have vast knowledge of products and how to best serve their clients. Been a client since 2017 and haven't switch to anyone else.... The staff there are pleasant courteous and very professional. They give you that extra touch of professionalism and make you feel very welcomed individualized service that goes above and beyond.... Thanks Aracelli and Pattie...... Great work keep it up.....
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July 2022 by Lisa A
Their website states they do ear piercings. They do not do ear piercings. When I asked if I could purchase a single diamond stud, the answer was No
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June 2022 by Goe Mcknight
This store haves the best staffs! They’re awesome in every way! The manager is definitely the most amazing person! I always go to her! This is the best place foryou get Jewelries! They even have a special diamond person that hold special events if you want a pick and choose your custom jewelry.
