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February 2024 by Juhyung Kim
At the first visit, I got an estimate. And on the phone, i made sure that a replacement part be ordered in and was told that I come in at noon next day and it will be done by 3pm. I squeezed my time and visited there, again. Found out that no appointment was made, no part was in and was told that it cannot be done by the end of day. Complained. The guy there said that he has nothing relayed. Decided they cannot be trusted and the car needed to be fixed somewhere else. Thing is that this is not the first occurrence they wasted mytime. In general, they are poorly organized and do not seem to value customers' time.
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February 2024 by Luis Guzman
AMAZING customer service ,HIGHLY recommended place to come for vehicle needs shout out to Mr.Paul I’ve never had this great of an experience anywhere before !
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February 2024 by SC Thomas
Came in with a nail in my tire on Sunday but they couldn't fit me in that day so made an APPOINTMENT for 1pm Monday. Came back at 1pm on Monday on time. Waited over an hour before they even looked at the tire just to tell me they couldn't fix it and I needed to buy a new tire. They didn't have mine in stock so I agreed to buy different tire for over $300 vs coming back again the next day and waiting again. Took over another hour to put on the tire. By the time I got out it was almost 3 hours wait (to repair a flat). Lots of excuses about short staffing. This morning (Tuesday) the psi was 29 and the brand new tire is losing air. Now I'm back at goodyear waiting again. So far getting close to another 2 hours waiting for them to fix my brand new tire. Seems to me it should have been priority and taken in right away since they didnt install the brand new $300+ tire properly yesterday after my 3 hours sitting in this waiting room. I've always used Discount Tire in the past and decided to try the Westlake Goodyear since it was closer to my home. Next time I'll make the drive to discount tire. They have always been excellent. The guys at the counter here at Goodyear have been very nice but the operation here needs more efficiency, staffing, accuracy and respect for people's time.
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February 2024 by Tommy O.
Service has dramatically improved since I last visited a year ago. I was anxious returning as I had lost trust in this service center but it has since been restored.
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February 2024 by Chris Willis
Talked to Daniel over the phone. Went out of his way to help and give me honest advice. Dude deserves a raise.
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February 2024 by Scott McCord
Bought tires with Goodyear. Had a basic flat (nail) Goodyear patched it - but charged me $25. 9 months later my tire was flat - their patch leaked (failed). Goodyear said there was nothing they could do, they can’t re-patch it and I would have to buy a new tire. Discount tire said they would repair any nail for free, and if their patch EVER fails, they will replace the tire FOR FREE. I support companies who stand by their work… I will be going to Discount from now on…
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February 2024 by Amy Lin
They’ll eventually get the job done but far from being a top choice.$90 and 1.5 hours later, got one headlight bulb replaced.I’ve visited one other time for an oil change and had a similar experience - long wait / turnaround times and higher than typical prices.
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October 2023 by Yannis Koutroupis
Got me in an hour before closing when everyone else in the area turned me down and fixed a tire issue at no cost!
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October 2023 by Wina Ambion
Bronson and the team are very professional, helpful in al lot of ways to us, he gave us all the information and options that we need and we ended up saving money. I highly recommend goodyear services. Thank you so much appreciate you.?
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September 2023 by Abbi Lee
We were visiting from out of state and got a flat tire near closing time the day before a holiday when we were heading home. Bronson and Solier graciously stayed open late to help us so we weren’t stranded. Highly recommend this location! And so thankful for them.
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August 2023 by Heather White
The service at this Goodyear location is great! Came in on a super busy Sunday for a tire repair and Paul C. was genuine and helpful in getting my car in as soon as possible. Tech Carlos was fast and efficient in the repair as well. Definitely recommend this spot for quality repairs and customer service!
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August 2023 by Joe Evans
I bought a full set of tires from Goodyear for my Toyota RAV4 a few years ago and they have always taken such great care of me during all my follow up visits. They honor their warranty with pride and great care
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August 2023 by Dylan Sanders
Had an appointment for a tire patch and rotation at 2. Appointments don’t mean anything as car wasn’t looked at until 4. The patched tire needed to be replaced. No big deal. But noticed when driving home that the tire with slightly less PSI was in the same spot. So check my tires and it’s 100% clear they never rotated the tires. They did charge me for it though.
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August 2023 by Jessica Aleman
Great service and honest staff! Ben was exceptional. I had several questions about my car's maintenance and he was able to provide me with answer to all my questions and quick service as well. Will definitely be returning again in the future!
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August 2023 by Bill W.
I took a brand new tire in to have it patched. The whole was near the center of the tire and they said it could not be repaired and I needed to buy a new tire for over $200 installed. I had no choice but to trust them. I had to insist on keeping my tire which needed to be repaired. I then took it to 7 other tire shops and they all said it was a very small hole and it could easily be patched without losing any tire integrity. They said this facility is known for ripping off the public and selling them tires when people do not need them. Stay away.
