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March 2024 by Lindi Tran
During my visit to the branch on 3/12, I had the displeasure of interacting with one of the tellers, [blonde lady], who unfortunately displayed a lack of professionalism and courtesy. I approached her to explain my situation regarding the deactivation of my credit card due to fraudulent activity and the urgent need for access to my funds. I was informed that the bank does not issue temporary credit cards, which I completely understand. However, I requested alternative ways to access my funds, such as transferring money to my Cash App or Venmo account. Instead of offering assistance or providing information on alternative solutions, the lady teller responded in a dismissive and condescending manner. She rudely expressed her lack of knowledge about Cash App and assumed that I wanted to withdraw cash, which was not the case. To my dismay, she proceeded to display the amount of money she was withdrawing for me in a manner that felt intrusive and disrespectful. Worker's like that teller will definitely give your branch a ONE star review.
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March 2024 by Allison Cook
Was here this afternoon to close my accounts down. Which also seemed like the end of the world for me wanting to close it down. Walked out to pull some cash before I fully closed the accounts and Ivan closed one of my parents accounts down before I even walked back in. Asked me after he shut it down if it was correct and I said no that is my parents. Next thing you know he is being arrogant and not really letting me speak. After being done trying to close my account I notice my account is missing almost $500 and I ask to speak to a manager Nick at this point. Issue gets resolved after having to raise my concern multiple times since they didn’t want to listen. Not happy with the branch glad I closed my accounts.
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March 2024 by Madeleine Runyan
The staff here were very friendly and very helpful. I asked if they could turn my coins into dollar bills and they said they could not do that directly. However, they were able to give me coin rolls instead and I could bring them back to exchange them. I set up a Roth IRA investment account once here and the banking person walked me patiently and thoroughly through all the pros, cons, and options (also gave me paperwork containing the details for reference). Also, their drive through ATM offers a lot of languages, which I don't need, but is really cool to see. : )
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February 2024 by Steve
Horrible service.
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January 2024 by Yazmin Tavera
The ladies are very nice, all the staff are willing to help
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October 2023 by Manuel Aguilar
The way you put the atms is just insane. I am stuck here waiting for the person in front of me to finish the operation.
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September 2023 by Peter Xuong
All BOA locations i encountered do not have drive through anymore. They cut costs a lot in personnel. Corporate management does seem to get it together which is a reflection on performance everywhere. Since Sept 2022 to June 2023, net profit were $7.08 to $8.16 billions.
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August 2023 by emran khan
I brought my son here to open his first account. Before he left he was up and running to a great start with an open account and credit card. That's not all I reaped the benefits of applying for a credit card as well. The information was clearly explained to my son and we are definitely heading down the right path. For this, I am giving this branch a 5 pt. star review due to Ivan Tetteh. Thank you so much for assisting us and brightening our FUTURE!!Ivan is a star representation. He is great audience and helpful
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July 2023 by Lana Chilek
If you are not open till 5:00 pm change your hours on door, phone recording and internet. This bank is losing customers because of no service available during normal hours of operation. No drive thru tellers, one teller working inside and NOW not even working till 5:00 pm as posted everywhere.
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July 2023 by Leona Ray
I brought my son here to open his first account. Before he left he was up and running to a great start with an open account and credit card. That's not all I reaped the benefits of applying for a credit card as well. The information was clearly explained for my son and I and we are definitely heading down the right path. For this, I am giving this branch a 5 pt. star review due to Ivan Tetteh. Thank you so much for assisting us and brightening our FUTURE!!
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July 2023 by Quintina Scott
I don't a problem with the bank , However they could use some more tellers , including in the drive thru, Why on earth would you put two atm machines in the same role , When first person leaves the cubicle , The second person is still waiting for the next car to go up .I think the corporate office needs to revisit this one . They more than to atm machines for sure . People and business don't value people time anymore, you want be in and out . People have pick there kids etc ... And stuck in a long line to get your own money. Come on .. Make it make sense ⁉️⁉️⁉️
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July 2023 by Ashley Carrillo
Unfortunately this bank has very bad customer service. Countless times they have treated my father poorly just because he is in his work clothes and happens to work outside. We come in on a regular day and we get treated differently. Unfortunately this has caused us to go to a different Bank of America and is such an inconvenience.
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July 2023 by JBL Brown-Lytle
Great customer service from Gladys Pleitez (relationship banker). She helped us during a difficult time - ensuring that our request for service was completed as promised. Thank you, Gladys!
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March 2023 by Zulfiya Hummedova
I am not sure where all these negative reviews come from! The appointment schedule is available for the same day, the bank manager is attentive to every walk in and they treat you all with all respect. I was able to resolve my matter in 15 minutes. Cashiers, managers, appointment schedule are all well organized and I know that I will experience exceptional customer service here!
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February 2023 by Дауд Дукаев
employee Tyeson Gibson is the best employee. Be very responsible for your work. Gets the job done no matter the time. For which many thanks to him.???