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January 2024 by viviano guerrero
Zerooooo!!!!!What part of “pre-approval letter” the manager did not understood?I know that my English is not good enough but him!? Lame!!!!!!
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December 2023 by abdullah maqsood
Worst costumer service. Entered to open a bank account the lady said it takes 40 minutes and we are about to close.Not recommended!!BOFA is much better!!
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December 2023 by B Hall
((ZERO STARS)) Not surprised at all that the Richmond/Rosenberg location has such a low rating. My husband and I bank with Chase, previous mortgage, as well as other current accounts. I usually bank online and through their ATM, but my husband needed to open a business account and was unable to do so online. We walked in at 4pm and literally wandered around for a few minutes waiting for someone to greet us because there is no sign in sheet, no direction, just a couch for you sit down until they decide to acknowledge you're there. There was a girl who seemed nice who came and retrieved another gentleman, but again, no acknowledgment that we were sitting there and by this time, we had been there about 15-20. 5 minutes later the same girl came back to see what we needed and when we told her, she said "Ouuu, that's going to take about an hr and a half, and I'm not sure they're going to take you since we close at 5pm, but let me check." She started to walk away when she was summoned by a banker who was helping another customer, and it was very obvious that she was talking about my husband and/or myself from the hand gestures and the back and forth looks (not in "can you help them" way but in a very rude way). Not to mention, when the girl left her office to see if a banker would actually service us, this lady decides to mean mug me as if she knew me and had an issue, which I'm more than sure she does not! Now she may have heard me tell my husband that the girl should have greeted us earlier, but that's a fact and doesn't give her (an employee) the right to mean mug a customer! A few minutes later, the girl came back to tell us that they're not going to take us which I think is ridiculous. I have my own business account with Chase and it took about 45 minutes to open, granite it was at a different branch, probably more competent, but this one is closer to our house. I'll definitely be escalating this because it sounds like these bankers were more concerned with making happy hour than servicing their customers. Let's be clear, if I walked in at 4:30 or 4:45 then okay, I get it. But we got there at 4pm (literally 3:59pm) and waited 25 minutes just to be told that it'll take too long. If you do decide to visit this branch, you've been warned!
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September 2023 by Sheree Steele
This bank holds checks for 10 ?days. Has happen on more than 1 occasion. Thier outside ATM machines are always down. Disappointing ?
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August 2023 by Jontelle Mclellan
My wife banks with chase for years. So I don't understand how they consider you family when they want to hold a check for 10 business days to clear. They can see your deposit history that stats you deposit over 1k into your account every month, yet they cant cash a check for that about or make it available to you if you deposit that kind of money into your own account. I will being take my wife to bank some place else. Nothing about this experience shows appreciation for there loyal customers or family as they call it.
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August 2023 by Meet tha Cooperz
Ahllyah the one that was working the teller is amazing. She answered my questions and I’m on the way to open a acct now. Thank you so much
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August 2023 by Ruben Mendoza
No matter my financial situation, Chase has come through with the information I need to make the correct financial choices. With the financial crisis the world is in , it is difficult to see a clear path.I sit with the appointed persons and just plainly express my financial situation and goals, and we consider options and strategies.The outcome is always best for me and my finances.I want to thank Maria Salguero for helping me today8/2/23 . Her services really helped me find a financial refuge.This is why Chase is the best .They have people who really care about you.You are not just an account.You are family.
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August 2023 by John Gonzales
This is a terrible location! Unapologetically understaffed, they do not answer phones and have zero consideration for their customer's time. They have an arrogant disposition as they giggle around the branch office uet helping customers appears to be a secondary priority. You guys are missing the mark in every way and your ratings show that perfectly clear... if you even care about that.
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July 2023 by Dani87
Glad chase is not my primary bank! If I could rate them a half of a star I would.
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July 2023 by Steve Welch
Not a good experience. I went to this location to withdraw some funds for bills. A male gentleman named "Collin" helped me. The guy never acknowledged me, didn't greet me, and had an expression like I was bothering him. I told him why I was there. He slightly shook his head as if annoyed, checked my ID, and gathered the funds I requested. He placed the funds into an envelope, handed it to me, and slightly nodded, indicating that the traction was complete. He never thanked me for visiting Chase. Very poor customer service skills, no positive attitude, and was rather rude. Chase does not need bank tellers with rude behavior & poor customer service interactions Collin displayed. Totally unacceptable!
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July 2023 by Aaron Brown
Tellers are usually helpful but they randomly closed on the 19th.
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June 2023 by Kunbi Dawodu
The customer service at the drive thru is terrible. I have waiting in my car for 30 minutes now and the teller has not even said good morning or answered any of my calls. How is that a good customer service. This branch is the worst branch I have ever dealt with,
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May 2023 by Marrissa
The ATM machine was slow, so i did decide to wait in line for a teller. Everyone was very friendly and I was out in 15 minutes, as opposed to the usual 5 minutes at other chase ATM locations. Nothing crazy.
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May 2023 by Marrissa Garcia
The ATM machine was slow, so i did decide to wait in line for a teller. Everyone was very friendly and I was out in 15 minutes, as opposed to the usual 5 minutes at other chase ATM locations. Nothing crazy.
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March 2023 by Joshua F.
I would avoid this bank branch at all costs.. their bankers treat the customers as a nuisance rather than provide help and support when it comes to issues with your accounts... they surely will not go out of their way to provide assistance or any possible solutions to your issues... and if you want to complain to Chase you have to either call them and speak to a call center that could careless so good luck with that.
