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March 2023 by Doctomyfriends
Home Depot has become a joke. It used to be a place that un-knowledgeable home owners and wanna be DIY’rs could go to get help WITH they’re supplies. Now you have to explain it to THEM!! They’ll hire anybody. It’s become the Walmart of home supplies. A place you HATE to go. I find Ace Hardware in most cases more personal and knowledgeable. A little more money but there’s value in it. Better service or in some cases’s, any service at all.
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January 2022 by David G.
RUDE as HE** employees. DOn't care or give a krap about customers. THis is from the RUDE return's cashier TIFFANY to the LAZY RUDE Pro Desk ***** to the store manager. NO ONE cared that I returned over a $1000 order. GOOD BUSINESS MODEL HOME DEPOT!! Avoid this particular store like a dying covid patient!!!
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September 2021 by Fox E.
Not to be confused with the Ho Depot, which is basically the nightclubs on Washington Ave we usually go to. I didn't know that they use facial recognition software and that's really messed up. It's also against the constitution and illegal. You would think that with all this money spent on the technology to stop shrinkage that they could pay well and actually have some pretty good people working here since they can obviously afford extravagant things. Not so much at this location. Low wages and low levels of interest and attitude from employees.
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July 2021 by Jill L.
Horrible place. Went here a couple of months ago (actually, the one in Rosenberg to be more specific) and I just can't let this problem with their computer system go. It is dangerous to implement an AI or facial recognition system unbeknownst to anyone that lacks accuracy! Please, look into changing or improving this faulty system before people end up getting wrongly accused of taking stuff. For instance, their AI facial recognition system (computer) at the self checkout was highlighting my face, since I was helping my husband gather the products we purchased (a broom). Obviously, you cannot place the item on the platform and weigh the item on the metal platform, so I carried it out, thus, resulting in the computer registering and scanning my face! What's going on here? ****I want to warn everyone about this type of dangerous AI system and how flawed it is before this issue gets out of hand and is further abused.
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May 2021 by Randall M. Conley
Young man named, Isaac, helped us in window blinds. He was super polite and SO helpful, calm and patient. On a busy Saturday morning, he was the calm in the storm, plus he had a great sense of humor!
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April 2021 by Jeffndonna M.
Wish we could give zero stars ! The customer service at this place is the worse! Ordered flooring for our house and it was a huge mistake! First they give you a date and tell you should be in by then. Almost always it never is and ours was 2 weeks late. Then we find out the install company charged us the wrong amount for the flooring! Underestimated the price and we told them oh well they need to eat it. Then of course it's now discontinued! After all that we pick out a new flooring and they tell us will be in one day! Next thing you know it's moved again another two weeks out. Wife called to speak with install manager at store and she never returned calls ! We confronted her at the store and her reply was "what do you want me to do about it"! Trina is 100% ghetto and the store is trash. Do not shop here
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January 2021 by Jonathan B.
This morning 1/25/2021 at 9:30am I visited the Home Depot store to purchase some paint and return an unused item. I walked past the Return/Order Pick Up area and noticed 5 employees laughing it up at the 3rd register area while a middle aged man stood quietly near the first register. I grabbed the paint I need and pushed my cart to the Returns area. I stood 6ft (on the floor appliqué) behind the man.... still waiting for service. I watched the 5 staff members laughing it up and wondered how long it would take for service. I checked my watch... it was 9:45am. Five more minutes past when the man in front of me said, " Can we get some help please?" One employee replied,"What do you need?" The man replied,"I've been standing here for 20 minutes!". The employee replied,"Oh.... I didn't see you...". I don't expect stellar service at Home Depot but this situation was terrible. All 5 lazy employees should be reprimanded for their behavior. Customer Service... a total joke.
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November 2020 by Real D.
Worse Customer Service Experience EVER!!! Placed an order online with another store 6561 (Grand Parkway) because it showed that they have the order in their inventory. Scheduled and paid for a 2 days delivery. On day of delivery, called the store and was told Store 6530 (Rosenburg) was the store that would be doing the final delivery. Called this store and the Manager stated there was nothing she could do about my order since it has been rescheduled for the next day and I was just calling at 4pm. Told her I place the order early online (2 days) prior and only called since I didn't get any delivery update from them so It was not like I was just calling at 4pm given the fact I had already scheduled my vendors that would be using the inventory to work on my project for the next day at 8am. Did care a bit. Asked why I was not called to be updated on this delay, NO Responses. Asked to given a window when the delivery will be done, stated between 6am to 8pm. Asked if She could confirm an opening between 6am to 8am, she said NO!!. Told her I would call Corporate and give reviews on all social media about this bad experience I just had with them and hung up. So long story short, I didn't get my order per the scheduled date. If you place an order online with this or ANY HOME DEPOT store, start calling them ASAP just to ensure that your order is truly available in their store (they don't update their inventory rightly per my conversation with the Corporate office), ensure you go pick up rather than schedule for them to deliver cos they don't have the trucks or flat beds, and also their customer service SUCKS!!! They cannot help nor are they bother to help resolve your issues. Its a SHAME you make your customer believe they are getting the right services they paid for!! **Update*** Next Day I was called that my items was on the way for delivery. Delivery guy was given only 20 of my 60 rebars ordered. Said they told him it was 60. We both took pictures and I called back the store, they kept me on hold for 27 mins only to be told they will start processing my 40 items to be delivered the next day. What is wrong with this store!!!! Later called and request for my refund, was told i will be called with the refund info. A guy call from another Home Depot store (completely different and not close to my home) and stated i needed to come to his store to swipe my card in order to get my refund. Asked him how his store got involved since i had nothing to do with his store, he stated they must had wrongly called his store instead of the initial store the order identified when i made my payment that it was the Rosenburg's store's mistake. Told him the same way someone mistook my 60 items delivery as a 20. When will they learn. Their attention to details is sad... Told him I refuse to go into a store for a refund for an online purchase and that they all (making a total of 4 home depot store Grand Parkway, Kings Bridge, Rosenburg and now Katy) should fix their issues and refund my money. I AM TOTALLY DONE WITH HOME DEPOT... THIS IS A BIG SHAME ON YOU GUYS!!!!!! YOU ALL DROPPED THE BALL. Corporate need to ensure they have the right people working for them
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October 2020 by Melissa P.
If I could give them ZERO stars, I would!!! The customer service was CRAP starting from the day of purchase! It all started with LUCAS from appliances getting my delivery address wrong after correcting him TWICE. He stated it wasn't an issue until they informed me the address wasn't deliverable! I tried speaking to a manager, AKA JENNIE, who informed me I would have to cancel order & re order and stated the delivery date was no longer an option! Not once did they take accountability or try to correct the issue. They expected me to wait an additional 2 months for delivery. All the while, this could have all been avoided had LUCAS done his job effectively. The rudeness was appalling and when asked for a district manger's email, I was told they wouldn't give me that information. I should have read the reviews before even stepping into the store! Biggest mistake for such a major purchase.
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October 2020 by Tawny O.
I hate that I hate to have to update my review. I went back to Home Depot today hoping that the product I was looking for had been ordered and come in. However this was not the case. The worker looked and told me it came in last night but he couldn't find it. The worker made a comment to me that I had been in too many times already looking for the item. I left after a good 30 minutes and said I would not return and ai would look online. Disappointing!
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October 2020 by Christopher F.
This place has terrible customer service. They offer Curbside Service just like everyone else. So I order some thing and plan on picking it up using curbside service. I get there and I check in just like I am told through the email that I received. 20 minutes go by and no one comes out with my item. I call and speak to a very rude woman who says that nobody's working curbside pick up and that I have to come in and pick up my item. It's not my fault that they are shortstaffed!!! Are you telling me they can't find one person to bring out items to the parking lot. If you can't offer the service then don't show it as available on your website or app. I have noticed in recent years they only have thugs working at this Home Depot. From now on I am only going to Lowe's in this area for all my home-improvement needs. Home Depot in Rosenberg can Eat A D$ck!!
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October 2020 by Joe Smith
This has nothing to do with this particular store. Our card was stolen and the fraud department at Home Depot has treated us like thieves and liars. I have been a cardholder for over 20 years, we’ve closed our accounts and I have spent my last dollar at this shithole store.
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September 2020 by Jennifer Brown Kolojaco
My husband went to get Sheetrock. He had to wait 20-25 minutes before someone finally came to help him load it on the cart. When he got outside with it at the loading area, there was no one to help him once again. Luckily a nice customer helped him load. We always have trouble getting help in this store.
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September 2020 by Luis A. Jaco Solis
Good store and good people work there
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July 2020 by Nikia P.
Horrible experience.... Attempted to purchase a storm door and to my surprise NO ONE could help me!!!! I walked in the store and a gentleman walked me to the door section. I looked around for the storm door I needed and waited... and waited and waited... 30 minutes later, I found a customer service rep to help, he didn't work in the door section but he was able to help me to the best of his knowledge... 1 hour and 30 minutes later after working with this gentleman the rep that actually works doors approaches and immediately starts working with another customer, my rep(who's helping me) asks the door rep if he could help with my purchase because he wasn't sure how to ring up the transaction with the option to allow me to get the door installed and delivered. The door rep looked over at me and says I will have to make an appointment OR I can wait 1hr before he is able to help me. At this point I'm tired!!!! How hard can it be to purchase a door? So I take a picture of the storm door and item number in which I'd like to purchase thinking surely this process can be so much quicker, I make my way to the checkout to find out she can't help, the checker sends me to customer service, customer service can't help so aimlessly walking around I ask another rep for help, NO help. I leave and make my way to my car I make a phone call to Home Depot and ask to speak to a manager still looking to purchase my door the manager Jeff tells me the process is usually 15 minutes, I tell him of my situation and ask if someone can help me. Manger Jeff tells me let him check, and politely gets back on the phone to tell me the door guy is out to lunch. WTH!!!! No help at Home Depot and 2hrs plus of wasted time on my off day during coronavirus, and on top of that being an healthcare worker during the pandemic, this is the LAST thing I wanted to do on my day off. Wasted time! Thank Jeff and home depot for your horrible customer service, I will be shopping at Lowe's from now on.