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February 2024 by daphnee arreola
I had to bring my Ecosport in due to engine oil pressure loss ...Gwen C. has been an absolute professional!! Has been able to handle warranty insurance and manufacturer in regards to the recall issue. She's been in contact with me thru it all and has me in a loaner and soon into a rental while my car gets repaired. This nightmare, she has been able to make me feel taken care of. Excellent customer service skills.
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January 2024 by Nova C.
Valentine was very helpful. The dealership did all it could to helped me get my car back on the road.
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December 2023 by Ean P Sexton
This place is as friendly as it gets never I had been across a dealership’s service dep. that is as genuine as these people
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September 2023 by ofelia johnson
I had to bring my Ford Explorer in because my air conditioning went out on me at 101°!!! Lance did an awesome job on keeping me informed on my status and made sure I had a rental car ready for me!!! It's definitely a good place to bring your car to get work done!!! The staff are very professional,and nice and know how to take care of you and your vehicle!!!Yeah Buddy!!!
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September 2023 by Ernesto R.
Went in as a out of state buyer had everything written on paper and signed by sales manager went into finance and signed went over my paperwork and was completely different numbers than the invoice I agreed too check twice before signing anything
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August 2023 by Herline Gordon
Great serviceService: Air & cabin filter replacement
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August 2023 by Vince Smith
Christian Brothers recommended Legacy Ford Collision Repair after someone rear ended me. The staff is very down to Earth and straight to the point, no fooling around. They looked at my car and said they could repair it. Guess what they did? They made it perfect! I am very pleased with their work and the interaction with their staff. They rock!Service: Auto body & trim repair
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August 2023 by Bobby Z.
I have a recall notice that my windshield arms on my 2020 Ford Lariat need to be changed. I've called twice and each time they say they don't have the parts. Also they want the truck for an entire day just to check if the wiper arms really need to be changed. Then another day later once they get parts to change. I asked them to get parts and let me know when they have them and I'll bring truck in, but that's too hard for them to do! But me bringing my truck to them twice is not hard!
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August 2023 by Don S.
Just got a price for a ford maverick XLT, 42K and change, it has an 8000 DOLLAR market adjustment! Jesus, that is insane. I dont know what is up with people, you need to STOP paying over MSRP! Esp for a made in mexico, a ford escape with a bed maverick!
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May 2023 by Ramona D.
I found a 2016 Kia Sportage online that Legacy Ford had listed. We lived 5 hours away in the Dallas area, but I flew to Houston and drove out to the dealership at Rosenberg based on the representations the used car salesman, Joe, gave me about the car's condition. They do something like a "160 point front to rear check" when the car is traded in by the previous owner, everything is serviced (new oil, new filters, tires checked, everything works, etc). Well to make a long story short, I made the mistake of actually trusting a used car salesman (yeah, I know... I should know better). It turns out, they didn't really check jack on that car. I asked specifically about the condition of all the car's tires, and Joe told me they all had plenty of tread on them (he even sent me a pic of just ONE of them that looked fine), but when I get to the dealership right before they close, I see the two back tires are COMPLETELY bald, and there is nothing they will do about it. Then, despite my better judgment, I purchase the car anyway (because I came all that way and needed replacement transportation for my daughter immediately after she wrecked her prior car) and when I get to Lubbock a day later with the vehicle, I put down the passenger side windows for the first time and then neither of them will roll back up. Some '160 blah blah blah front to rear point check," huh!? Anyway, we call Joe, tell him what happens, he assures us they don't sell cars that way and "we don't do business that way", and that they'll pay for the repair since I'm now way too far away with the car to bring it back to the dealership. 3 weeks later, I'm still waiting for the check after the car repair shop provided Joe with the cost... as they requested. MORAL OF THE STORY: DON'T BUY A USED CAR FROM LEGACY FORD OF ROSENBERG OR JOE! I'm not sure if this is just because of a bad apple salesperson like Joe, or if it's Legacy Ford's management itself, but my wife and I both texted Joe with our experience after the fact... and checked on the status of receiving the repair check, and just crickets from Joe. We're out of sight for Joe, so I guess out of mind as well.
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May 2023 by C P.
I'll never take my vehicle to Legacy Ford in Rosenberg for service again!!! Every time I've used them, there's been some type of "unforeseen" problem. However, I've always believed in giving a business more than one opportunity to prove themselves but you can only get burned so many times before it's time to move on. The primary reason I've gone to Legacy Ford in the past is due to the convenience, however nothing ever works out the way it should with them. There's always a delay, whether an issue with getting parts, running diagnostics, interpreting recall documentation, etc. etc. etc. The most recent problem started with a visit for an oil change and tire rotation. During the rotation they discovered the the rear axel bolt had broken, a nice catch by the service technician. The vehicle only has 19k miles and is less than 2 years old. The problem was identified @ 9:00 am on Tuesday. The part was ordered and even though their warehouse is in Houston, it took 2 days to make it to Legacy Ford. While attempting to install the part, they realized (so they say) the description label on the part was incorrect and had to be reordered. They indicated that the new part would be delivered, installed and my truck be ready to pickup by noon on Friday. Just got a call that the part was not delivered in the morning run (*reminder - the warehouse is here in Houston) and wouldn't come in until this afternoon run and too late to do the installation today. Since this is the Memorial Day weekend, my truck will not be ready until next Tuesday at the earliest, one full week from identification of the problem. Ford is a global company, but the local team claim they can't see the status of parts, the actual location it will come from, nor can they expedite a part to take care of a customer. Amazon, UPS, FedEx and even the lowly USPS can track the movement of parts / packages from source to delivery, but these guys can't tell you where a part is at any time in the delivery process. I've been purchasing Fords for decades, but the service departments I've encountered are an embarrassment to the brand.
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May 2023 by Hillary Asbury
Great and fast service with sales and the Quick Lane for oil change and tire rotation.
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May 2023 by Cathy M.
The people at Legacy Ford are dishonest and shady. I received what I thought was an offer from Capital One with their name on it. Once they got my husband and I in the doors they had us pick out vehicles then showed us the financial paperwork having us believe we had a deal. We were at their dealership from 11am till 7pm. It was all a hoax. They made promises they could not keep.
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April 2023 by Nathan Spence
Should have read the reviews before wasting time with Legacy Ford Service. Save your time and money, go to Helfman. Worst vehicle service center in 20 years dealing with Ford.
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March 2023 by Rob Wright
Dropped off my 2019 Ford Explorer on 9 February for a slipping transmission. The gears were slipping between 2nd and 3rd gear. It took 4 weeks just to get the diagnostic complete for them to tell me exactly what I told them was the problem. I was then told at the 4 week mark I was number 1 in line to have the transmission broken down for repair. Now at 5 weeks after the initial drop off the vehicle is still number 1 in line to have the transmission worked on. I was then told the dealership has changed ownership and that the workers have been locked out of their computers and can’t order parts. It could be an indefinite amount of days or weeks going forward to get the vehicle fixed. This place is a joke.Service: Transmission repair