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March 2024 by Alan Tan
Low value for money, ordered family meal, every box is half empty, fried rice is just rice, no other ingredients. Will never go back.
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February 2024 by Mary Gomez
Good food. Quick service.
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January 2024 by Very Cool
Horrible service every time. I guess I love punishment.
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January 2024 by Rebecca Hartung
Order was over an hour late, cold and nasty.
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December 2023 by Tiffany Freeman
I went to this Panda Express Location in Brazos Town Center on 12/20/23 at 8:38 P.M. I wanted to order walnut shrimp but was told they were not making anymore for the night. I asked if they were making more noodles and was told yes, so I waited… waited for noodles and Teriyaki chicken. Noodles were done, chicken was ready… a lady came in after me…. A couple was asked to come to the counter and they were served, I was skipped over again by the same employee and he asked the lady who came in after me how could he help her. She told him that I was here before her… Fa***n then asked me “Are you waiting on something?” I told him yes, service. The couple was still waiting on the remainder of their food and when asked a second time if they needed anything, the man replied he was waiting on their walnut shrimp, which I was told they were not making anymore, even though they didn’t close for another hour. So, I took my food and finally left at 8:56 P.M. I called the store when I got home to speak with a manager about my experience. The employee who answered said no manger was there. Then he asked me to hold. I agreed to hold… 4 minutes later someone picked up and hung up. I called on 12/21 and was told no manager was available, again on 12/22 and my information was taken and I was told they would have the manager call me. Today, 12/23/23, no one has called me. This was the worst experience and to watch 3 people of a different ethnic background be served ahead of me, and to be served a dish I requested but was told they were not making anymore… to call 3 times to speak with a manager and my call was not ever returned… disrespectful and no regard for customer service… I review companies regularly and rarely do I ever give poor reviews. If I do have a bad experience I prefer working things out with the company before leaving a negative review. Clearly Panda Express at Brazos Town Center does not care. I live 7 minutes from this location and I will absolutely drive further to the next nearest locations if I desire to eat Panda ever again.
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December 2023 by Robert Horton
The chili crisp shrimp was really good and freshly made. Chow mein was way better this trip as well Keep up the good
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December 2023 by Meranda Rodriguez
Awesome food, awesome place A+
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December 2023 by Abby Hermosillo
Food is terrible.Customer service is worse. Employees are so rude. Literally the worst panda I've ever been to.
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November 2023 by Mercedes R
Absolutely no service I walked out door to to the long line and lack of any one not only ignoring their customers! Only one was taking orders inside everyone else had their head down , didn’t even say I’ll be right with your or anything . Walked out without any
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October 2023 by MG Gillis-Gambrell
I’m in the service industry & am pretty generous when it comes to fast food experiences, etc…but it was a full hour and half before close so there’s really not an excuse.Waited 10 minutes to order in the drive thru even though no one was in front or behind me in line. Was asked to park in the lot and waited 15 mins (only 1 other car waiting for food when I pulled up). Employee finally brought my food out and didn’t even wait till my window was rolled down to LITERALLY swing the bag and drop it all over my lap. Didn’t even look at me as he sorry under his breath and ran back inside. Food containers broke open and spilled into the plastic bag when he dropped it. Rude as hell.
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October 2023 by Gabriel Suárez
Khoi was the most rude person that I’ve dealt with here in Panda Express and believe when I say, I come pretty much every week. She has no sense of customer service and they were fighting for a fricking sauce pack. This tells me how cheap the ownership of this place are. You shouldn’t be coming here if you a quality service along with the food.
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September 2023 by Nette Greely
The workers here always have a freaking attitude
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August 2023 by Brittany Guthrie
The people that worked there didn't greet me and my husband and it was our first time eating there and they skipped us when we were in line first looking at the menu deciding what to get they just looked at us like we were stupid no one wanted to take our order the workers were rude.The broccoli beef sucked by the way it was too watery and they gave me more broccoli than beef I WILL NEVER EAT HERE AGAIN DO BETTER ROSENBERG!! AND HIRE PEOPLE THAT ACTUALLY WANT TO WORK IN THE FOOD INDUSTRY. IT'S NO ONES FAULT THEY HATE THEIR JOBS.
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August 2023 by Brittany Matula
The people that worked there didn't greet me and my husband and it was our first time eating there and they skipped us when we were in line first looking at the menu deciding what to get they just looked at us like we were stupid no one wanted to take our order the workers were rude.The broccoli beef sucked by the way it was too watery and they gave me more broccoli than beef I WILL NEVER EAT HERE AGAIN DO BETTER ROSENBERG!! AND HIRE PEOPLE THAT ACTUALLY WANT TO WORK IN THE FOOD INDUSTRY. IT'S NO ONES FAULT THEY HATE THEIR JOBS.
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August 2023 by erickagibbsfitness
Lately (or for that last couple months), the drive thru is always closed "due to technical issues". If I wanted to go inside to order my food, I would have parked. It's becoming more and more frequent that they put this sign up. Not sure if it is because they are low on staff or if something is actually wrong with the drive thru equipment. Either give the staff some help or fix the equipment so it doesn't break every other day.
