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March 2024 by Ms C.
My father has been a loyal customer of S & S for many years, making numerous purchases and establishing a positive relationship with the business. However, his recent experience was disappointing. Despite his long-standing patronage, he was spoken to disrespectfully and dismissively when seeking assistance with a weed eater that he had purchased there. Not only was he informed that the item could not be repaired, but he was also rushed out of the store with a remark about wasting air conditioning as he left. As a Richmond/Rosenberg family who values courteous and respectful customer service, this encounter left us feeling undervalued and disheartened. I was really shocked. Obviously, we will be taking our business elsewhere.
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November 2023 by Robert Collins
Took mower for tune up and blades they made some adjustments on motor did an awesome job...
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October 2023 by Lavonda Smith
Great family oriented business. Curtis will go out of his way to help anyone.
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September 2023 by Scott Bishop
Great service and nice people. They are the experts and really helped me out. They will be part of my maintenance routine.
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September 2023 by Curly One
Great Service, Support, and Knowledge!Helped me buy my first Zero-Turn mower (BAD BOY) Delivered it and explained everything to me and my wife. We love our Mower and the care we received from Curtis. Top notch place to do business!
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September 2023 by Andy Martin
Awesome service and quite knowledgeable. The owner Curtis has been at this location for years and years serving the community not just in his products but in giving back to the community. Curtis deserves your business and you'll be happy you gave him a try. Check out his Facebook page under the company name and you can see for yourself how he gives back. Actions are much stronger than negative words from people who are never happy regardless.
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September 2023 by Josh Portillo
They got my weed eater fixed for a reasonable price. Saved me from having to spend on a new one. Dropped it off and they gave me a timeline of 7-10 days, it was fixed on the 10th day but my machine works and starts on with little effort.
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September 2023 by Richard Callahan
Dropped off weed eater over 2 weeks ago. Was told they were about a week behind. When I stopped by for an update they said it would be today. No updates, not very professional. I’m taking my business to another Echo repair shop.
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September 2023 by Jeremy Carranza
Super nice and very professional when I walked in to leave my mower! Did a great job and price of the repair was very reasonable..
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August 2023 by Andy M.
Awesome service and quite knowledgeable. The owner Curtis has been at this location for years and years serving the community not just in his products but in giving back to the community. Curtis deserves your business and you'll be happy you have him a try.
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August 2023 by vickie harness
The lady at the counter today was rude to the upmost! The worst customer service I've experienced lately. Sad to say, but this place will NOT be getting my business.
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July 2023 by Walter Cox
Thanks CurtisYou did a great job.Grandson loves it.U THE MAN
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February 2023 by Gary R
Called about availability of a small engine spark plug (Briggs and Stratton plug). The service assistant asked if I had an item number, which I provided immediately. Instead of checking inventory (as expected), she promptly replied that I would have to bring the plug in for them (?). She didn't seem to want to check availability.I found the plug at a local big box store half an hour later. I would very much prefer patronizing smaller local businesses, though, even at minor additional cost. I give an extra star for her courtesy (she answered the phone politely), but for small engine repair issues, the folks at a certain mesoamerican rental company on Hwy. 6 are very helpful.
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January 2023 by Mark O Riff
The name of this place is misleading. It's only a retail shop for Echo, Bad Boy mowers, and associated parts. And it didn't sound like they service or repair anything. The guy was kind of rude to top it off. Do yourself a favor and go to Alief Lawn Equipment Center - I found this little gem after getting the run a round in Richmond. Alief Lawn has been around forever, and is very friendly, knowledgeable, and reasonable priced. And they fix everything (mowers, trimmers, chainsaws, power washers etc.) Apparently it's where the pros go. My Husqvarana trimmers needed new fuel lines, and my Husqvarna mower needed a new belt, and the blade sharpened. They turned all this around in a day. I'm very pleased.
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January 2023 by Conrad St. Julien
Purchased my Bad Boy here and have had nothing but positive experiences from sales to service and all questions in between. Appreciate yall!
