May 2023 by Yvonne Garner
These people are so very rude \\u0026 nasty. This is the second time that I've frequented this location \\u0026 this past time was by accident. My made a reservation for my mom who is in her 60s, but she is NOT confrontational nor will she stick up for herself. I'm different! First, we made reservations to pick up the truck \\u0026 drop off in Katy. We WERE NOT informed that this was an \\\"out of town\\\" truck until we tried dropping off in Katy. I called the store myself to get information \\u0026 he was immediately rude. We went ahead \\u0026 came back to Rosenberg, but as we're getting out my mom informed me of how she was treated. I was livid! The door was locked \\u0026 this old guy opens the door \\u0026 without allowing us to pass, stuck out his hand, \\u0026 stated, \\\"keys!\\\" I'm not sure who he THOUGHT he was talking to, but I slide right past him \\u0026 asked for a receipt. He was rude \\u0026 stated that he knew NOTHING about the charges nor the check in process, so I called UHAUL right in his presence. I then asked for the keys back to take pictures of the dashboard to prove we put gas in the car. He tried speaking to my mom, but I cut that off. When I took the keys back, there was another lady that came to purchase a few items. He did the same to her. Stuck out his hand \\u0026 said, \\\"keys!\\\" She stated she just wanted to buy a few things. He let her in \\u0026 watched her like she was a thief. I hate to be this way, but I seriously think they only treat people of a certain group this way. I definitely will NEVER frequent this location again \\u0026 I will tell everyone that I know about it as well.
