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January 2024 by Leah Orsak
I like this location better than the others in my area. Old school, still has everything and nothing is impossible to find than the new refurbished stores. Lots of items in stock on the shelves unlike the newly upgraded locations.
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January 2024 by Rose Nowak
Pharmacy needs more employees. Long wait times. When calling pharmacy no one answers or you are put on hold and no one comes back to my call after 20-30-40 minutes and mostly I get clicked off. Yesterday I called all day and after on hold, and getting hung up on, I never could get my called answered or talked to any one. The automated system couldn't help me with their prompts. I was always put on unanswered calls.I don't blame the staff because they are working their butts off.There is only 2 workers at pharmacy counter and they have to do drive thru, answer phones and try to help customers and finding prescriptions and ring up prescriptions and that is not possible with all the volume your store does. If there was any time between all these duties, you still need more employees thru out the store. God Bless Your present staff. Poor store management.Please fix this quickly. This has been a problem for a long time.Location is Ave H & Millie.
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December 2023 by Lawrence Cash
Excellent product selection
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August 2023 by Kayleigh
This pharmacy is the absolute WORST one I have ever been to. You wait close to 30 minutes in the drive-thru for someone to even help you. There's no way to turn around and leave so you're stuck in line until everyone in front of you is finished. The technicians are extremely rude, unprofessional, and seem to not know how to do their job. There have been many times where I come to pick up my prescriptions that they said were ready and upon getting to the window they try to charge me the price without insurance. I've had to provide my insurance information multiple times only for them to keep telling me that I never had any insurance on file with them. I tried to get an important prescription filled and kept being told that it wasn't ready because it was out of stock but that it would be available the next day, so I called two days later since I hadn't heard anything and was told the same thing. I went back and forth with them about 4 different times. After a little more than a week, I called, yet again, and was told that they didn't have any information about a prescription on file for me. I'm not a confrontational person, so I got back with my doctor so he could send another Rx request to them. I was told the same thing about it being out of stock. This went on for 3 or 4 more days until the last time I called and was told that my insurance won't cover another 90 day supply and that I would have to come back in 3 months when I'm due for a refill... What? They told me that it showed my prescription was delivered to my home TWO WEEKS AGO by door dash. I never even signed up for home delivery, and my doorbell camera never picked up anyone coming to my door. The woman I was speaking to on the phone was very very rude and raised her voice at me saying that I needed to calm down and that I just probably didn't remember that I picked it up. It took me 2 MORE days until I was able to speak to a manager about this. After much fuss, they contacted my insurance to get it fixed so they could cover another prescription. 2 more days go by before I even get the prescription finally. At this point I had been off of it for so long that I had to restart from a lower dose and work my way back up to the dose I was originally at. Whose idea was it to allow prescriptions to be delivered without a signature when I have to show ID at the actual store in order to pick it up in person? I have contacted corporate in hopes that they shut this location down or that they hire a new pharmacist and technicians who don't stand around on their phones and stand around laughing with the other employees while there's a line in store and out. I don't want a reply on this review from the 'business owner' trying to justify what's going on at this location, or asking me to fill out something and "provide more information" so they can "better assist me". I want what every other person who has left a bad review of this place wants: resolution of these problems.
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July 2023 by Liliana Escobar
The worst costumer service there card reader was not working properly when I entered my card the cashiers that was working there at 7:40 was really rude almost yelling at me to turn my card around don’t go there find another store!!!
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July 2023 by Gregory Mcfarland
I went here to print some photos, only to receive no help at all. No one was there, the staff there at the checkout saw me and made no attempt to help. No wonder this place does not even have 3 stars. If you hate your job do something about it, or is that too smart?
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January 2023 by laura montoya
I want to thank Christine for helping me scanning and finding prices and being very patient even leaving what she was doing to come and help me. Ses such a great employee and she gave me great customer service. She needs to get promoted and get a raise.
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January 2023 by K N
I waited outside for 20 mins for the employees to bring my curbside order. I had to go inside to get it myself. The employees here are careless and inattentive.
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December 2022 by Khaila Marks
The pharmacy staff are horrible. Terrible customer service, rude, and disrespectful. I advise to not get your prescriptions from here.
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November 2022 by Tyren Jordan
If you want your prescription on time and don’t wanna wait in a 45 min line choose another pharmacy worst pharmacy in Rosenberg
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October 2022 by Amanda Loya
I understand we are all busy but placing people on hold for over 20mins and then hanging up on them, then when try to call back recording says they are at lunch. Horrible customer service. Never available and the lines are always long due to what it seems like being over staffed. My insurance does not cover any other local pharmacies so no choice but to stay. Get it together!
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October 2022 by Jenel Bridges
Stay clear of the pharmacy not only can they not read prescription their prices are 150% more than every where else. And they say they do not have the ability to look up discount cards used to help save on cost. If they would do this to my 71yr old mother Rob her blind thank GOD I can see for her. Shop around. I wish there was zero stars...
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October 2022 by Vivian Castro
Staff was very friendly and helpful but they had almost no kids medication. Had to end up going to Walmart to get what I needed.
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August 2022 by Ahsan Nehal
Worst pharmacy department ever. Sent me back at 1 due to lunch which doesn’t start till 1:30. Told me to come back after 2:30pm
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August 2022 by Angie Cade Mendoza
Nothing it’s a great store