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May 2023 by Lydia Arbizu
OMG they are the best! The entire team goes above and beyond to make you happy & stress free.
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March 2023 by Richard Rucker
I called ACME today, its spring break.They answered the phone and answered my questions tenatively about glass block which is almost impossible to find anyone in Austin who carries glass block. the person who answered, I did not get his name was able to direct me to a website which handles glass block.Thanks for answering on a holiday week.
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August 2022 by Julio Cornejo
4 hours here and still waiting to get unloaded. No respect for drivers
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December 2021 by Lynne Lewis
In order to tell someone what I wanted I had to call 9 times. I often left messages that weren't called back. Sometimes I would call EVERY extension in my attempt to speak with someone. Finally i got someone, he took my order and then never called back. When i finally got hold of sales person, turns out the order information i had given was no where to be found and i had to repeat all info again. Now, I have been trying to get my order for three weeks. It is in the store, but no one will answer to let me know when it will be delivered.
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October 2021 by Sarah Kinson
Customer service is non existent here. The inside sales rep, Monique, is unbelievably rude. She kept me waiting while she worked on a variety of other tasks — calling customers about orders that had come in, filing paperwork, etc. She finally helped me and said she would call me later that day or the next day with an update on availability. She just called me….THREE WEEKS later asking if I still needed brick. I told her I found another option because I never heard from her. Joke. Acme, help Monique find a better line of work for herself.
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July 2021 by ALEJANDRO GONZALEZ
Previous interactions with this company were painfully slow and lack of continuity on the communication. (Via email)Now over the phone not a single extension pick up, called operator who transfer me to the “right extension number” some idiot answered “Hi April!” And when I started talking he hung up on me. What a disgrace!!! Actually CERO stars
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June 2020 by Brian Gibson
I would highly recommend Jesus Lopez if you're thinking of divorce. Lopez was so patient with me. I had so many questions, and sometimes didn't know what my next step was and he never left my side. He helped me get through a very difficult time in my life.
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May 2020 by Francisco Machado
(Translated by Google) Excellent atention(Original)Muy buena atención
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March 2020 by Cassandra Stanek
Extremely frustrated. Standing in the store right now, been standing here for 35 minutes and there is a ton of “Acme Brick” people running around and they only have 1 lady helping customers... All I want to do is give you my money and pick up brick. This is ridiculous. They need to have more people working upfront to help customers. I can’t spend all morning here for something that should have taken less than 5 minutes.
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January 2020 by Rassiel S.
The girl on the front desk Monique, is very professional, she provide me all the information I needed , very helpful, thanks.
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January 2020 by Adrian Z.
It's not too often that I find myself in genuinely pleasant encounters during business to business transactions in this fast-paced modern age, but my experience today at ACME brick really proved that brick-and-mortar hospitality still exists. Monique was helpful, humble and kind while patiently waiting for me to get answers about the type of brick I needed from my foreman. She even offered to walk the yard with me to make sure that the brick I needed or closest match was available in stock and that it suited my needs aesthetically. David and Alfredo (forklift operators) were friendly, knowledgeable and approachable when I had questions. It is also not often that I write yelp reviews but I felt that the occasion was necessary if only to recognize those employees whom so deserve to be recognized. Well done today, ACME Brick.
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September 2019 by renee j.
Tired of calling them and nobody calls back- POOR CUSTOMER SERVICE. Asked women today when she wanted to send me over to customer service, that no one was calling me back for 2 weeks and could I please speak to a live person and she said no. So done with this company---some other place can have my money.
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August 2019 by David P.
This place refused to sell to me because I would not provide a phone number and email, even though I provided a drivers license and cash. I can not recommend this place to anyone.
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June 2019 by Barbara C.
We were at Acme Brick today and had an absolutely wonderful experience. Monique greeted us as we walked in even though she was with another customer and then went out of her way to help us. She even donned a hard hat to go into the yard to search for what we wanted. It was for a very small order so it was impressive that we were treated so well. Ruben "the brick guru" agreed to our request and even helped us load the brick into our SUV. They couldn't have been any friendlier or more receptive to us and our request. Thumbs up and many thanks to Acme Brick!
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February 2019 by boo h.
Unethically treated by the receptionist who surruptiously claimed a previous referral relationship to obtain a commission Acme brick was not entitled to. Instead of just saying "no, can't help you with that" she contacted the next business I was going to to say they'd referred us to them. I could see a male colleague (owner?) side eye her into it. Though that next business I went to was able to supply my needs, they wouldn't do business with me without going through Acme. Extremely pushy and aggressive.
