-
January 2024 by Katie Zach
I have used this facility and I regret it multiple times and recently U-Haul took over and it has gone down hill. There is trash everywhere, it's very dirty, management is never there to talk (before there was someone onsite) and it's overall a terrible experience. Do not use this place.
-
November 2023 by Crystal Dockery
Owned by U-Haul now and it is really terrible. I don't have the access to my unit I pay for. When I try and call to voice my concerns, I am redirected to U-Haul main customer service line who then informed me that they can't help me I would need to speak to the onsite manager. Which does not exist. There isn't anyone in the damn office, EVER!!!I do not recommend this facility. Pay attention to the actual reviews from actual customers. It's obvious which is ones are not real. I will be finding a different facility ASAP. Don't rent here. You will regret it.
-
October 2023 by Jason Winkler
Owned by Uhaul now and it is absolutely terrible. Horrible management. The place has been trashed for weeks. They never bother to clean up. Terrible communication. They change the gate code with out informing anyone. I would find somewhere else.
-
August 2023 by Suzi O.
Got stuck inside from the gate breaking and the inside gate code doesn't have electricity to it. Was stuck inside for approximately 4 hrs-in the dark-with NO streetlights. I must've called them 100 times-only got their recording. Over and over. Finally, my son got off work & answered his phone. He came from south Austin to access the gate code from the outside terminal. Finally got a callback from Round Rock Self Storage the next day. They have put up some lighting since then-but there's still no emergency option avail in place of the one gate losing power or going off rail. And they are HORRIBLE if u are even a day late with your rent. A lien goes on your property at 30 days late. Putting in notice to get out of there but anticipate hurdles to get them to stop charging.
-
June 2023 by Zackary Short
Bianca was so nice and sweet through out the entire process, please praise her!! This was hassle free and took only 5 mins to make a payment, so quick!
-
June 2023 by Marteshia Lewis
I've used this storage facility for years and have always had a pleasant experience. Bianca handled a concern today with knowledge, kindness and grace. I've never had any issues here.Also, please note that the workers are all 100% remote so if you call, you may have to leave a message. They've always called me back within the hour.
-
June 2023 by Juliana Cantu
Bianca was so amazing she handled everything very professional everything was handled very quickly she was very nice to me very courteous I give her five stars
-
March 2023 by Stephen Stacey
Great self storage facility, helpful staff, would highly recommend Round Rock Self Storage! Thanks guys.
-
March 2023 by El loco Dark
DO NOT DO BUSINESS HEREWe can't even talk to anyone regarding our storage.. every number that is associated with Round Rock Self Storage doesn't work or leave a message.it never has staff to help the manager (Jerry) looks it up on the site it's never really there this place doesn't work could number thingsYou can go at 7 in the afternoon and there is no light in the parking lot many times the code does not work when you enter or you have them open, pay for them to be stolenThey ask you for renter's insurance because they are not able to have the place safeHe never answers the line but they fine you for late payment and they put you in lien and they do not complete anythingIt has many reports of theft in the pay of the police check the police department map and you will see that in that place they steal a lot
-
March 2023 by Joey Hernandez
This facility is the absolute worst. I will never be doing business with them again, and you should really really consider if you have this as an option. First they are remote facility, so any time you have an issue you have to call, which they never answer. 2nd you leave a message for them to return your call, and they don't. They have left me hanging multiple times in just my first week of attempting to use this facility. I sat and waited at the facility for a hour waiting for a person who was never going to show up. They didn't have the common courtesy to let me know he wasn't coming, just let me sit. At this point I'm going to request a refund since I haven't been able to use the storage unit I rented, or take them to court if I don't get refund.
-
March 2023 by Kaila Lynch
Super helpful staff, my move in was easy and hassle free. Would highly recommend Round Rock self storage to everyone.
-
March 2023 by Leona Winslow
Bianaca, was very helpful getting me back on track with by payments and always a joy to speak with
-
March 2023 by Joey H.
This facility is the absolute worst. I will never be doing business with them again, and you should really really consider if you have this as an option. First they are remote facility, so any time you have an issue you have to call, which they never answer. 2nd you leave a message for them to return your call, and they don't. They have left me hanging multiple times in just my first week of attempting to use this facility. I sat and waited at the facility for a hour waiting for a person who was never going to show up. They didn't have the common courtesy to let me know he wasn't coming, just let me sit. At this point I'm going to request a refund since I haven't been able to use the storage unit I rented, or take them to court if I don't get refund.
-
February 2023 by Saurav Agarwal
Great personal and caring, responsive service by Bianca and Jerry. I am happy using round rock self storage
-
January 2023 by Jairo Jimenez
Place is affordable and staff is friendly. I had to change payment method staff was really helpful.
