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February 2025 by Carlee Bell
THE BAD REVIEWS MAKE NO SENSE. LOVE LOVE LOVE THIS STORE!
The employees and staff were amazing. Fitting rooms are clean. I just read a review where they gave a one star for asking the persons name? They literally ask that to put your name on the door. ANYWAYS I have been SEARCHING for dreamy drape baggy jeans AND THEY HAD THEM! Katie and her crew are seriously amazing super attentive to what I was looking for and my needs. It was a great shopping experience. I can’t rave about them enough.
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February 2025 by N Rojas
WORST CUSTOMER SERVICE EVER!! THAT STORE NEEDS REAL MANAGEMENT THAT KNOWS FROM FLOOR PROBLEMS TO REGISTER PROBLEMS IN ANOTHER WORD HAVE A TRUE ANSWER NOT ( oh i don’t know and you’re a manager please!!!!!
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October 2024 by Maria Flores
I went in to buy some jeans, as the employee let me in the fitting room she asked for my name. Not sure if this policy to try on clothes, at first I didn’t think anything of it but it made me really uncomfortable afterwards.
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August 2024 by Karin Chopin
First, I’m loving the new pant options specifically the dreamy drape pants. Perfection!
Secondly, Jacob at check out is fantastic!
So personable while also professional. He took the time to ask questions about my family and even remembered details when I came back a few days later. Good help is hard to find and he is a gem!
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July 2024 by Dayanara Puebla
American Eagle Round rock outlet mall…Terrible customer service, poor management. We waited in line for 25 minutes on a Tuesday night unacceptable, I asked for someone to assist the only cashier and the rest of team members said she is the only cashier schedule so you have to wait.
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February 2024 by Anna Riding
I love their clothes!The people who work here are always friendly and helpful!
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February 2024 by Anna R
I love their clothes!
The people who work here are always friendly and helpful!
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January 2024 by Philip Zheng
Didn't find anything for me.
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November 2023 by Madison Quebedeaux
I went into the store with one of my friends and we were browsing the jeans throughout the store around 3:30pm. We noticed that there was an extra sale on the clearance jeans in the back and found a few pairs we each liked. One pair that my friend had picked up had no tags at all, no barcode tag or waist tag. We looked around for a similar pair to compare them to but we could not find one. We found an employee coming out of the backroom and asked if there was a way to ring them up since there were no tags, she snatched the jeans out of my friends hands and told her that they weren't on clearance and they shouldn't have been back there at all and then walked off with the jeans...we were a little dumbfounded by that interaction, as the question was not how much the pants were but rather how we could purchase them, it didn't matter if they were on sale or not. We ended up putting the rest of our items back and leaving after that, we just didn't appreciate being treated like we couldn't afford to shop there because we were looking at the clearance jeans.
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October 2023 by Kimberly Escalante
Yesterday I went to the store and bought some jeans, my husband paid since I had to use the restroom. One pair was $59.95 and the other one was on sale for $34.99, but instead for some reason they charged him full price for both of them, and he asked if they needed a phone number (I’m a rewards member) and they said no, so I didn’t receive any rewards from that purchase. We didn’t notice until we got home.
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September 2023 by Forrest
I was acknowledged when I walked in the door. Asked if I needed help by Chelsea, she assisted me while tried on pants. She didn’t try to upsell me on jeans (which I appreciated). She helped me find the best fit, I was in and out quickly with no frustration, it was a great experience.Thank you!
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August 2023 by Maura Milliorn
If you are ordering online for pickup, don’t count on the “ready in 2 hours” window. I placed an order for pickup at 9:28am. I knew the store didn’t open until 10a, so I was expecting my order to be ready around noon. I called the store at 4pm because I hadn’t gotten an email saying my order was ready - but no one answered. I waited another hour and a half and finally went to the store at 5:30 hoping my order would be there. Nope. Instead the manager told me they’ve been busy all day and didn’t have time to fulfill my order. What’s the point of having the option to order online for pick up if you can’t fulfill it within the promised timeframe? I waited another 20 minutes for them to take the items off the shelf so I could finally receive my order. I waited over 8 hours after they promised a 2 hour window. It was ridiculous and they employees were not very hospitable.
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July 2023 by Jennifer Brown
Went shopping yesterday and the sales staff was super friendly and willing to help.
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June 2023 by Linda Pospisil
Crowded, ok selection, nice stFf
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May 2023 by Tamara Evans
This store is beautifully merchandised, and manager and sales staff are super friendly and attentive to my needs.
