-
March 2024 by Kathryn Keller
Always a great experience!
-
March 2024 by Lili Brinkley
Absolutely 10/10 experience for me!
I found the salon through a Groupon deal. It was easy to call and book the appointment. I got sent an email a few days before the appointment to confirm it (simply click on a link).
I went for just a haircut, and it's exactly what I wanted: All my split ends are gone without losing much of my length, and my hair falls perfectly without additional styling.
Jennifer was very friendly and kind, she offered me coffee and we had nice chats. Would definitely recommend it!
-
January 2024 by Jennifer Lugo
Purchased a Groupon, made an appointment, got confirmation texts and emails confirming my appointment up till 3:40 PM the day before my scheduled appointment. I was running about 3-5 minutes behind and called to let them know. The lady on the phone told me that my appointment was canceled because I didn't confirm the appointment within 24 hours of booking. I mentioned I had even filled out their consent forms after my appointment was confirmed, but supposedly they filled my slot already. Nothing I received stated I had to confirm this - nothing on the appointment page, nothing in the texts or emails, nothing at all. I immediately pulled over to see if maybe I missed some kind of communication stating my appointment was canceled or that I had to confirm anything or my appointment would cancel. Nothing. I tried to call back to double check that maybe they got me mixed up with someone else, but no answer. As I write this review (5 minutes past my appointment time) the link I received still shows my appointment was at 3 PM today. Though the lady was super apologetic, it doesn't help me get back the time, gas, or money I wasted buying the Groupon and driving out to Georgetown. I felt like I should warn others about this unwritten cancelation policy, and that if your appointment is canceled on their end it isn't communicated to us as potential clients.* Clearly my appointment wasn't canceled and they just didn't want to either service me because of my Groupon or just didn't want to fulfill their last appt of the day (maybe even year, since I believe they are closed on Sundays). I just received a "thanks for your business email" ?* I wasn't able to get a refund on my card from Groupon, however they did provide a refund in Groupon Credits
-
December 2023 by Jennifer L.
Purchased a Groupon, made an appointment, got confirmation texts and emails confirming my appointment up till 3:40 PM the day before my scheduled appointment. I was running about 3-5 minutes behind and called to let them know. The lady on the phone told me that my appointment was canceled because I didn't confirm the appointment within 24 hours of booking. I mentioned I had even filled out their consent forms after my appointment was confirmed, but supposedly they filled my slot already. Nothing I received stated I had to confirm this - nothing on the appointment page, nothing in the texts or emails, nothing at all. I immediately pulled over to see if maybe I missed some kind of communication stating my appointment was canceled or that I had to confirm anything or my appointment would cancel. Nothing. I tried to call back to double check that maybe they got me mixed up with someone else, but no answer. As I write this review (5 minutes past my appointment time) the link I received still shows my appointment was at 3 PM today. Though the lady was super apologetic, it doesn't help me get back the time, gas, or money I wasted buying the Groupon and driving out to Georgetown. I felt like I should warn others about this unwritten cancelation policy, and that if your appointment is canceled on their end it isn't communicated to us as potential clients. *I did get a refund from Groupon, but not back on my card. They would only refund me in Groupon Bucks. * Clearly my appointment wasn't canceled and they just didn't want to either service me because of my Groupon or just didn't want to fulfill their last appt of the day (maybe even year, since I believe they are closed on Sundays). I just received a "thanks for your business email"
-
April 2023 by Google user
AVOID THIS SALON!!! I came to Jenn in need of hair extensions. She sold me what she described as part synthetic part human hair. 1 week and $1,400 later this is what the \\\"hair\\\" looked like. I had to get my mom to take it off and I just want this to never happen to anyone else ever again. This hair is 100% trash and belongs on an Halloween costume wig.
-
April 2023 by Alexa Skye
AVOID THIS SALON!!! I came to Jenn in need of hair extensions. She sold me what she described as part synthetic part human hair. 1 week and $1,400 later this is what the "hair" looked like. I had to get my mom to take it off and I just want this to never happen to anyone else ever again. This hair is 100% trash and belongs on an Halloween costume wig.Service: Hair extensions
-
January 2023 by Curtis norris
Stoped by to say hi, the proprietor was busy so I just watched her work for a couple minutes. I did not want to disturb her so I left. It was good to just see her.
-
July 2022 by Ann Krogsund
I love going to Jen for my hair! She does an amazing job and is just fun to hang with. It's like have girlfriend time and getting your hair done at the same time! She's the best!!Services: Hair coloring
-
March 2022 by John V.
Got to donate my hair for a great cause. Had a good good conversation. Felt fully relaxed and got a great haircut. Going to go back!
-
December 2021 by Victoria Alanna
I highly do not recommend this salon. I have had blue hair for the longest. It is a solid blue from root to tip.I asked her to retouch my roots. I left very unsatisfied.She didn’t not give me a mirror to see the back and I see why. I contacted her numerous times, called her 3 times sent pics and was never contacted back. My hair is green now, and the back doesn’t even looked bleached at all. I was charged $400 for this service and now I will be paying more out of pocket for a color correction. Please save yourself the hassle and go to another salon!Service: Hair coloring
-
October 2021 by Priscilla Ruiz-Henriquez
I've been going to Jenn for about a year now, and she's done a stellar job every time. She always tells it like it is, her suggestions are spot on, and she keeps my hair's health in mind with every service. I've never had a better salon experience than here. I'll be coming back as long as I have hair to cut and dye :)
-
August 2021 by Jessica Lau
I've gotten my hair cut and highlighted by Jen going on 11 years now. She always does an amazing job and listens really well to what it is you want. There have even been times I've let her decide and I'm always happy! I really enjoy her haircuts and feel like a million bucks when I leave the salon!
-
April 2021 by Sandra W.
5 stars++++ From the first moment upon arrival to the farewell you are treated as a welcome guest. I don't have an easy head of hair for any stylist, but Jenn made me feel at ease. She took my worst and found a way to make it my best! She is definitely living her calling, but honestly she's probably great at everything she does. She's just a spectacular human being. I have thick curly/wavy hair and I've certainly had more bad cuts than good. Jenn wasn't put off at all and not only knew how to cut it for when I want to blow it out and straighten it, but so that it will look good when I air dry it. The customer service, the conversation, the hair treatment, the check out procedure, the farewell- EVERYTHING 5 stars+!
-
January 2021 by Dana B
Regarding services with Ashley Dec 2020Disappointed ? in the results (even attended an initial consultation appointment prior to service to confirm options) and even more disappointed in the providers failure to respond to me as to corrective measures.Even with the Covid pandemic and during the Holidays I spent a total of $280.00 and to be honest it was as a complete splurge for me.In retrospect it was a waste of time and money not to mention the unnecessary damage to hair.I have very dark hair but wanted to Cover and Blend the small but obvious grey hair around my face, hence the separate consultation. During the consultation a picture was provided by stylist as an example of results I agreed to it, but my hair looks nothing like it. In fact my hair turned to its underlying red/brassy tones, not the honey or caramel tones we discussed. In addition Ashley requested that we do a before and after pictures upon beginning the process. She snapped the before pic yet never requested the after pictures. She has excellent reviews and blew my hair out and styled very nice. However within a couple weeks it was clearly not going to miraculously lighten up. So I waited on reaching out, trying to be respectful during the Holidays I didn't want to complain, and even thought about completely ignoring my dissatisfaction and move on. Ultimately it was my husbands urging since he could tell I was very upset.I eventually did text and thought I was very respectful thinking we could resolve this but I was wrong. Ashley B's disposition is very sweet and accommodating but the failure to respond was very surprising. And then again maybe she's not as familiar with such dark hair.
-
December 2020 by Shelbi Johnson
I love this place! Ashley is so great. I mistakenly scheduled in a shorter time frame than I needed, but she was able to make it work AND LOOK DAMN GOOD. The atmosphere is so comfortable. 10/10.
