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February 2024 by Ram Prakash
I am switching from another provider and was hoping to get a trade in offer for my existing phone to get a new Samsung phone. After taking in my details, the agent was unable to get me a trade in deal and was asked to pay the full price of the Samsung phone. I had to go into the store because a very similar order I placed never reached my residence after shipping because of a mistake done by ATT (they put in a wrong address). At the end, I am stuck with my existing phone and got no deal when I moved to ATT. I did not even get any credits for bringing in my own phone on to the network. Very disappointed!
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January 2024 by Emmitt Savannah
I was greeted professionally as I walked through the doorway. The associates determined my needs very efficiently. Michael then rearranged my plan to give me better service at present and gave me the knowledge to better position phone service at a future date via a trade-in. I am very satisfied with AT&T’s customer service.
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January 2024 by Debbie Wheeler
I was very pleased with the professional customer service I received from this AT&T location on University in Round Rock. I purchased an IPHONE and am so happy with the service from Marcus! I also got good service from Tesla and more information for the near future on their Apple Watches. Because I’m from a different generation, I’m not technically good at electronics. But this store was so positive and patient which made for a very good experience! Highly recommend!
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January 2024 by Lisa Abney
Extremely rude and unprofessional staff. The Hispanic female with the heavy eyeliner and pigtails was extremely rude and argumentative. We walked in asking for help transferring accounts and prepared to upgrade 2 new cell phones but we immediately walked right out after about 20 seconds in the store. I won’t spend my money with people who can’t even treat me with respect.
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January 2024 by Jeff J.
I was offered a promotion on 2/1, and when I got there, they told me it expired on 1/2. Longtime customer. First very bad experience.
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December 2023 by Courtney McIntyre
Was here on a busy Saturday needing help with 2 things. Marcus, Chris and Valerie were helpful, patient and kind. I would definitely recommend this location. Thank you, Marcus!
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December 2023 by Brenda Baggett
Went above and beyond to make sure I was happy with the outcome of what I needed and so kind even though he was short staffed
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November 2023 by Kassilynn T.
Guilty!! Guilty as charged...lol my phone has to literally be on its last lifeline for me to replace it and this was my lucky day. I received a promotional email from AT&T for an upgrade on two of my lines but couldn't figure it out online so I stopped by the store. Tyler was amazing!!! He definitely needs a promotion or bonus for being so patient with me and explaining everything from beginning to finish. He was very transparent on the fees I would be charged and what to expect in my next couple of bills. He showed me the breakdown of how my credits would be applied and gave me details about all my choices. I upgraded two lines with him today and will be returning next week to upgrade another. He even explained to me how I could upgrade my Apple Watch and informed me of an upgrade option to get newer AirPods for half the price. I even insured all my devices which I never done before. Thank you for having wonderful customer service, being patient, and ensuring I had everything I needed and offering recommendations when necessary but also not trying to oversell me. I will be returning to him and this location for all my family's future needs.
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October 2023 by Samuel Elms
Everything was amazing! Tyler was the man! He was informative and very helpful! 10 out of 10 for him helping us upgrade and leave the store happy and satisfied with all of our questions answered!
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October 2023 by Leinell
I previously had a bad experience at this location a year ago and haven't been back since. But I gave it another shot today to update my phone and Tyler helped me out. He was SUPER knowledgeable and patient with all my questions. It was nice having someone know so much about the components of android and apple so I could make the best decision with my swap. LOVE my new phone, and I appreciate that he thoroughly went over everything with me so their were no suprises. Would definitely come back again!
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September 2023 by Danielle
I typically DESPISE having to go into an art store but Valerie and her coworker were nothing but excellent and helped solve my issue quickly and effectively!
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September 2023 by Brenda Newton
Jessinia was very helpful in helping me change over from my Samsung to iPhone. Very detailed on what. How. Why. Very patient and really knows the details and concerns of customers. Greatly appreciate her
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September 2023 by Eden Price
The people who worked the day I came in were awesome! They were friendly and helped me get what I needed as a gift. The store manager was kind and he deserves a raise!!!
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July 2023 by kristin paetzel
Great experience upgrading my phone. Young man who helped me was very courteous. Manager was extremely patient and helpful even though it was closing time. Highly recommend.
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July 2023 by Nick Wisbauer
Went in to inquire about upgrading my phone and Jon went above and beyond to provide excellent service. He answered my every question and provided key insights on devices and accessories to help me find the perfect fit. In the end, i left with exactly what i wanted and needed. He did such a good job making me aware of promotions going on and let me decide to take advantage of them rather than forcing me into something I would regret later. I highly recommend coming here
