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January 2024 by GALLEGOS MTB
This place sucks don’t go here
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January 2024 by Stephanie Doherty
This is a TEN STAR review! Please go see Carlton at Auto Zone if you want personal genuine service. He took amazing care of my 16 year old daughter today, personally putting in her battery and making her feel knowledgable and comfortable with her new battery. THANK YOU Carlton!!!!
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December 2023 by Steve W.
I've been shopping at AutoZone for years and they do have some good deals on their combos such as oil and filter sales which often even include a cabin filter. The store has an extensive air filter and oil filter selection featuring the K&N upscale brands. However, the brand I prefer, which is not sold here is the Wix brand. They have a large selection of wiper blades, however, they are all very expensive, you can find a better deal at Walmart. And I should mention that car batteries, oil and auto accessories are usually cheaper at Walmart than here, however, Walmart tends not to have much on the shelf which means you'll be back here. The store does offer free battery testing and charging and they do have a rewards program. I would stress that if you have a very complex electrical part, you're better off paying the dealer price because what you might get here could be made in China or Taiwan which could do more harm than good. So check where the part is made before you purchase it. And for that matter, if you don't find the part here, there is an O'Reillys just across the street.
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December 2023 by dennise r.
Will likely never return to this Autozone. I went in to purchase a lightbulb for my headlight and was given the wrong bulb. When I returned the second time to exchange the item for the correct one, I already had the bulb from my car in my hand along with the one previously purchased, I was ostracized by an employee named Bob M. Bob insisted that I open my hood so he could check the bulb that wasn't functioning because he didn't think I had the correct one and wasn't mistakenly given the wrong size during my first visit. I explained I had the bulb in hand and the size didn't match. My car uses an H-9 and I was sold an H-11. Bob began to raise his voice at me and demand I open the hood of my car, multiple times I said it wasn't necessary because I already had the bulb in-hand. Bob then printed the back of a blank receipt and pushed the paper across and said, "read this". I then requested to speak to a manager, and Carleton R. stepped in. I asked if I could please exchange the bulb for the correct one, and both individuals said I needed my receipt. I said I couldn't remember if I was given one, but I could show them the transaction on my bank card, I was denied an exchange. I advised Carleton I was going to check my car. During the entire exchange with Carleton, Bob continued to talk over me and demanding I open the hood of my car, increasingly raising his voice to which others around us were turning around and staring, and other employees came by to check on the matter. As I went to my car, Bob followed me out and demanded AGAIN, "open your hood and turn on your lights!" I ignored Bob because he was completely disrespectful in the manner he was speaking to me. As I looked through my work bag, I opened the hood so Bob could stop yelling repeating to open the hood. Bob stood in front of my car with his arms crossed yelling "turn on your lights! I said turn on your lights!" After a few minutes, I was able to locate my receipt and was locking my car when I asked Bob to please move to the side so I could close my car and the hood, to which he yelled, "Turn on your lights so I can check which bulb is out!!" I told Bob it wouldn't make a difference because I had the light bulb disconnected and in my hand. I knew which light bulb it was because a DPS State Trooper had just issued out a warning 2 days prior and showed which light bulb it was to begin with. I asked Bob to please exchange the bulb and he yelled "I'M NOT GOING TO GIVE YOU ANYTHING! YOU'RE SUCH A xxxx!" He then walked inside the store. The family next to my car all turned around and were staring as the entire exchange occurred. Needless to say that I was completely humiliated by Bob's lack of respect and his demeanor. Bob was unprofessional, patronizing and clearly not capable of controlling himself when communicating with others. I'm not sure if it was because I'm a woman, or Hispanic or what his issue was, but the humiliation I felt was enough for me to request a refund and drive across the street to O'Reilly's and get the help I needed. I will never return to Autozone. Terrible customer service with a terrible employee. Bob M. I hope your supervisors read this and you are reprimanded appropriately for the manner in which you handled this situation on Saturday. -I also called the regional office and left a voicemail and no one has called me back.
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December 2023 by Christopher Ludiker
The older man Bob was the worst employee I’ve ever encountered. I called asking for a rear license plate light assembly and Bob + a woman answered the phone and told me they didn’t have one. I discovered after the call that I didn’t need that, and I only needed a bulb for my rear license plate. I called them back asking if they had it in stock and Bob said they were in stock. I drive down there and he tells me they’re not in stock, and tries telling me I never even called in the first place. Honestly, I think he was just scared to admit he thought I was talking about another bulb, so instead, decided to lie and said I never called, or said that it must’ve been the female employee that answered my second call, or that I called somewhere else. I ask him to direct me to a store that has one, and he refuses. He shows me his computer screen like I haven’t been into autozone a dozen times and know the different screens. He tells me no other stores have what I’m looking for in stock. Both of us frustrated, I leave, call the next closest autozone, and sure enough they have it. I come back to the store later with the product and receipt and confront him. He’s defensive, argumentative, combative, and refuses to apologize, admit to lying, admit to any fault on his end. I’m obviously angry at this point, because I caught him lying to me, and the manager decides to walk away while I’m confronting his employee in front of him instead of intervening. In all fairness, the manager was on a call and I have no idea how important it was. Eventually, Bob just kept telling me bye and waving. He couldn’t care less about his reputation or the reputation of his employer. Needless to say, Bob lacks empathy, lacks integrity, lacks responsibility and the ability to admit fault and own up for his actions. He lacks customer service skills and the ability to self reflect and self improve.
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November 2023 by Lionso Reyes
Had been having trouble with my head light and went in for assistance, Carlton shined with his customer service and was a great deal of help figuring what the issue had actually been. If you stop by this location, Carlton is a great associate to go with for assistance! Thank you again my man ???
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November 2023 by Kateryna Bashtannyk
Horrible customer service! The older man who works there is doing a favor even talking to you. I had a very small parts to buy for my vehicle, and I didn't get no help at all, just a nasty attitude. Seriously?! Is that because I'm a woman or have an accent or he just hate his job?! I will never go back! What a shame!
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October 2023 by Jack Densmore
My wife went into this store and was treated like she didn’t know anything about cars, and was creepily treated as well.This was unprofessional behavior and had I been there, I guarantee this fake “chivalry” wouldn’t be there, which is sad considering a lot of women go through this with anything related to automotive. How about you just get what my wife needs and one, don’t treat her like she doesn’t know even the basics of a car and two, not be creepy while masking it as “chivalry”? It’s not hard.If I could give zero stars I would. It’s unacceptable that anyone should be uncomfortable in an auto store.
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September 2023 by Manuel R Garcia
Had a check engine lite pop up, wanted to check with their Code device. It's broke they said. I was here less than 3 weeks ago and they had a "working" one. C'mon guys!
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September 2023 by Alex Boyer
I recommend AutoZone and this location in particular for anyone with car troubles. The employees were friendly and helpful. In particular Carlton R. was professional, knew what he was doing, and his customer service was top notch. AutoZone has a good employee in Carlton and I, for one, think he deserves a raise.
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September 2023 by Ana Maria Tumbarino
I have mixed opinions about this place because although an older gentleman and a young man took care of me excellently, there was a little lady who made a very ugly and offensive comment towards us Latinos. Her words were "if it were for me I would open this place only for our people" and she made fun of me while what accompanied her laughed. To their surprise my translator is very versatile and translates several things at the same time, and of course I let them know that I had understood her RACIST comment.
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September 2023 by Reneé Rodriguez
My favorite Auto Zone. ALWAYS helpful and knowledgeable each visit. Today, Robert helped me with my battery issues and checked my coolant levels. He gave tips on both.
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September 2023 by SeeSee Tx
I just walked into AutoZone on A.W. Grimes/Grand Ave., Parkway almost to Hwy 45. 5:30 pm in 8/23/23. I spoke to the most helpful older (I say this respectfully and only to describe him, because he probably wasn’t much older than I was ) gentleman in there at the front. I forgot his name unfortunately but he also wore glasses. He was super knowledgeable, super nice and of course extremely helpful. Now I know why you have excellent reviews and you will continue to get repeat business.
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September 2023 by Loran Trosper
This gentleman named Carlton was absolutely amazing. Super polite and just so down to earth. Really made my day.
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August 2023 by austin m.
I walked into AutoZone on A.W. Grimes/Grand Ave., Parkway almost to 45. I spoke to the most helpful older ( I say this respectfully and more to describe him, because he probably wasn't much older than I was ) gentleman in there at the front. I forgot his name unfortunately but he had on glasses and was working today at 5:30 pm on August 23. super knowledgeable, super nice and of course extremely helpful. Now I know why you have excellent reviews.
