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March 2024 by Patrick Ngueguim
I rented the car for one day and decided to keep it for another five days. I called the company to try to make a deal on a bundled price for the extended rental. Unfortunately, what I thought we agreed on wasn't what I ended up being charged. They charged me day-to-day instead of giving me a bundled price. This was the worst rental experience I've NEVER had. When I called customer service, all I got was an apology. I won't be renting from Avis again.
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March 2024 by Murali Gala
Excellent service
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March 2024 by rhonda isaac
I rented a blazer for travel for work, nice customer service!
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February 2024 by Esther I
The only car rental shop I go to. Great cars, good & consistent service. I highly recommend.
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February 2024 by Vipin Prabhakaran
Friendly manager, clean car. The manager was nice enough to give a free upgrade even before I could ask for one.
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February 2024 by Ahmed Abdel-maksoud
Superb service. Excellent vehicle selections. My favorite car rental location ?
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January 2024 by ashley knight
Matheus deserves a raise! Friday evening at 6pm, he had over 8 customers waiting and he stayed calm, polite, problem solving left and right. Kept everyone happy and smiling, moved through customers so fast no one got anxious or angry about the wait. My reservation was made through expedia and so he actually didn't even have the car expedia let me reserve. But no problem, he was able to quickly resolve the issue by moving around the reservation of another lady there, she was stoked, I got out of there in exactly what I reserved. He did such a great job in a high stress situation. And he had no help! He was there all by himself.
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January 2024 by Cj W
They always come through customer service is outstanding.
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January 2024 by Floyd
Math was very professional I really liked him and he was very helpful
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December 2023 by Lawrence Chen
I rent from this location quite frequently (10 times+ per year) and always have awesome experience. Staffs are always friendly and cars are reliable. They always honor the reservation (unlike Hertz), which is a big plus.
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December 2023 by Koreena Malone
I received a notice from Avis Loss Provention. This location rented a vehicle to someone who stole my identity. They used a DL number, but I leander this location didn't check the DL to the credit card on file and still allowed the rental to take place.
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December 2023 by Tina Vo
Great service, reasonable price. Fast picked up & return. Picked up at Roundrock Texas at Shoppers center & returned at Hobby airport in Houston Texas. There was bus shuttle to drive us to the airport, about 5 minutes drive.
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November 2023 by Huss Elshamy
Great service and quality cars. The ford vehicle I got had less than 3000 miles on it and I loved it. Tim was very friendly and helpful in making my reservation. Thank you for always being available to help.
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October 2023 by Nels Nelson
The corporate reservation hotline systems are apparently completely disconnected from the pick-up location inventory systems. The reservation representative took my reservation and pre-payment for a mid-size sedan. But when I arrived at the agreed-upon local pick-up office to get the keys for my rental reservation, I was told that there were no such vehicles available. And I wasn't just simply informed that no such vehicles were available. I was laughed at by the Avis representative and told, quote, "Bro! You reserved this car this morning! You just can't do that."Wild.
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October 2023 by Rajeev Cheneperth
Normally I rent from Walmart Avis or Enterprise. Last couple of times, booked the vehicle from this Avis location.1. Provided me a mini-van which is not clean outside and inside. When asked to wash the vehicle, told me that they don't have anyone to do car wash.2. Don't book a mini-van from this location if you plan to drive with more people and kids. All mini-vans at this location (as per Avis representative) comes with captain seats. Also, this location don't have a lot of vehicles to offer compared to Walmart Austin location/Airport location.3. The customer representatives are very rude in the way they speak to customers. Customer service is pathetic with this Avis location.