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November 2023 by Reed Campbell
While the value of service is high with Banfield and I have never had a major problem with the service, I have had a number of problems with making and keeping appointments with the Palm Valley location. I have had appointments cancelled numerous times at the last minute by this location, leaving me to transfer to another Banfield.
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November 2023 by Zella Mahoney
I've been coming here since the other round rock location closed due to tornado damage. The waits have been reasonable, the staff are awesome, and my cat and dog are well taken care of. They've helped me navigate the wellness plan to make sure I got my cats teeth cleaning and my puppy's spay surgery. 100% recommend this location. I like that I'm finally starting to see the vets in person again, as well.
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September 2023 by Regina Lombrana
They were incredibly kind and are about caring for your pets over profit!
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July 2023 by Martin Andresen
They take care of all 3 of our pops. They do a great job .. last visit was a little tough as we had to let go of one of our fur babies, but they were incredibly comforting and did a great job ... made the transition the best it could be, under the circumstances for all of us.
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May 2023 by Adam Miller
So friendly, great staff they always take wonderful care of my little baby knowledgeable and attentive everything you could ever ask for out of a veterinarian
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April 2023 by DCM
They scanned a stray kitty free and despite being very busy, were kind and professional. I returned months later to be a customer with the same kitty I decided to keep. I found difficulty getting appts, they kept changing it. Expensive place that really just wants the animal dropped off. Item by item my bill went way over what I expected.
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April 2023 by Pilar Valencia
Have taking all my pets here your years. Dr. Chapman is amazing with them. All personnel are super friendly. The only downside is to get my pets on their schedule soon if they are sick, I always have to find another Banfield.
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February 2023 by A V
Staff is nice, but my God they take FOREVER to refill prescriptions. Pet has gone several days without medication he really needs simply because they aren't refilling it. The pharmacy has faxed them several times, and I called several times, but they're not getting it done....Unbelievable.
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January 2023 by Katie Hodges
I have been to several Banfields in the northwest ATX and Round Rock area and this is one of the best! I actually love that it's not inside of a petsmart and is a stand alone. The staff is always so sweet and loving, they baby my 10 year old chihuahua mix the same way I do. They even make sure to read his chart notes every visit and acknowledge that he gets anxiety around new men so make sure his care team is female and accommodate his separation anxiety. They genuinely take the time to listen to any of my concerns and ask plenty of they own questions.I also highly recommend the wellness plan. I signed up for it because after doing the math it is cheaper to pay a monthly subscription than to pay for 2 wellness visits/vaccines/dental cleaning/Flea and heartworm meds individualy not to mention all the other perks.
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January 2023 by Pamela JC
The staff is always helpful. Techs and veterinarians answer all of your questions plus let you know what's going on with your pet.Compassion is given at all times.Only downside is that they are extremely busy. With that comes unreturned phone calls and not getting a timely appointment. Yay for them having business but us customers, even long time customers, are left frustrated.We have had some amazing vets. Their wellness plans fit any budget and offer free office visits.
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January 2023 by Jax Mads
They've been taking care of my dog for 17 years now, and they always take good care of my baby with great service.
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November 2022 by Karen D.
Bad service. I've been there once, provided medical history record in advanced but staff and doctor was not ready to see him. They were completely clueless and said they needed to research but never got back to me despite multiple calls to ask. Ended up canceling insurance and will take my pets to a better and more professional clinic
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October 2022 by Vishnu Guttha
This is a great hospital with very friendly staff! We had to make an emergency same day appointment for our pet and they were able to accommodate it for us. Vet called us to explain in detail about the condition, recommendations and answered all of our questions. They even called next day to check up on our pet and that was so nice of them. I highly recommend this location to anyone in the area.
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October 2022 by Helene R.
I've been to this location a few times and have had a good experience. While I will agree the front staff is not very friendly, they get the job done and that's all I really care about. The vet at this location is extremely nice. My last visit was to euthanize my furry friend of 18 years and both the vet and the vet tech were supportive, patient, and caring. There was no waiting around (with these types of appointments you should be spot on time), they gave us time with him, and the whole process was smooth. They called when his ashes came in and what we received was absolutely beautiful.
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July 2022 by Jay D
It’s unfortunate that after being a client at this location for the past 4 years, I can’t get an appointment for two weeks for my sick dogs.I have to call around and find another vet clinic to take my dog to because they are prioritizing pets from somewhere else.I will use this opportunity to find another vet clinic moving forward.
