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March 2024 by Greysi Riverq
Bad service, I can't use my card because they restricted it without notice and they don't answer calls ?
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March 2024 by Brian Cipollone
Google and front door says it opens at 9. Why is there a line of people and locked door and 9:30?
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January 2024 by Cecily Wang
My recent visit to the Bank of America in Round Rock, Texas, was exceptional, thanks to the front desk officer/financial center manager Ilse Nunez. While visiting Texas, urgent business account needs came up. Ilse went above and beyond in providing troubleshooting solutions to swiftly address my concerns. Her dedication and professional demeanor left a lasting impression. I highly recommend the outstanding customer service at this branch!
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January 2024 by Gina Saylor
Today, my friend and I went into the branch with a series of complicated issues we needed resolved. This came up last-minute, so we did not have an appointment. Ilse Nunez, a banker at the front desk, helped solve all of them. She was patient, friendly, and most importantly (for our circumstance), knowledgeable. Thank you, Ilse.
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January 2024 by Iman Khalil
Thank you Patricia and for the front desk staff for their great service.
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January 2024 by Dhinuk Wickramasinghe
Went during lunch on a Wednesday and got in and out quickly, without any hassle. The bank teller was friendly, and made sure that I had was fully aware of what was going on through the entirety of the transaction. Probably the quickest transaction I've had at a BoA branch.
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December 2023 by Mike Cheg
Bank of America everywhere seems to have decided customer service is not important.They want you to bank online so they can save labor costs. Always long lines, extremely slow tellers. I need to quit trying new locations and start trying new banking institutions.NO personal touch here anymore been banking here for over 25 years.
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December 2023 by Abe Gibson
I have used this location many times and never had any problem. Fast easy service inside and easy drive through. I dont understand the negative stuff posted.
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December 2023 by Yunus Boz
I had the misfortune of dealing with this location, and it was a complete disaster. Their customer service is non-existent, the lady in the front desk is super rude. Save yourself the headache and avoid this location at all costs.
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July 2023 by Lili Hervi
I really liked the way they helped me, very kind and the location looks new! Also the fact that it’s open until 5pm.
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July 2023 by Sue Van der Merwe
Perfect Friendly All New. Super fast Service. No waiting lines. Fantastic Friendly Service. So Happy they are OPEN
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July 2023 by C V.
Always the worst BoFA branch but unfortunately it's the closest to my place. After trying to avoid the need to to visits this branch, today I came to make deposit, got in line for 20 min and a banker approached from her desk with her client asking me what I need help with. Then asked me to fill out deposit slip. Almost none other financial institutions do that anymore. And while I took a minute to fill out the form, she sneakily put her client at the front of the line without consideration of people (3 more people behind me) that have been there waiting in line. Really bad practice!!! I wish I got her name so I could put it in here. Her cubicle is on the left and closest to the teller counter.
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July 2023 by Angel Huron
Closest location to me has been out of commission for far too long now. I need to open an account with a credit union and stop throwing away money I don’t have with “maintenance fees” to these guys. It shouldn’t be this difficult to deposit cash. No one ever answers the phone at this location to find out if they’re open yet, if the atms are available, etc.university federal credit union, here I come.
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June 2023 by Laura P.
I came into this bank today to make a withdrawal and to do some other business. The bank is very clean and inviting. They have a very nice sitting area to wait in if necessary, which includes a television. They have a security person in the front of the bank watching the parking lot and keeping us safe.This bank opens at nine when the other Bank of America's in the area open at 10. Nine is much more convenient. I was helped promptly. The lady who helped me her name is Syrene. She was so very helpful and did everything she could to fulfill my needs. I will be driving 5 miles to this bank, just so I can get the customer service that I appreciate. Thank you very much!
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June 2023 by Phil B
Wish they were open longer hours but it is what it is. As a business owner I get hard curve balls sent my way sometimes. Lise was able to get me some paperwork done that normally takes a while to get done and was able to save the day. Thank you so much!
