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April 2024 by Ronald Stenquist
I went into the branch one afternoon with a problem with my account.Veronica Aguilar greeded me, we sat down and she went to work. She admitted she may not be able to help. She tried so many .different things. When she couldn't figure it out, she went to her manager. He came out, listened and confirmed it was a scenario that their positions can't do. We then went to his office. Veronica didn't give up. Her customer service was incredible.
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February 2024 by Mitchell Newby
I was the only person in the branch and I had to wait 30 minutes (not an exaggeration I counted) for him to talk to me. Instead of helping me he made phone calls and had conversations with a former employee that decided to walk in and start talking to the staff. It took 5 minutes to fix my issue and I was in the bank for close to an hour for no reason
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August 2023 by Hassan Al
Understaffed. Long wait. Find another bank
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August 2023 by Max Arevalo
Super friendly staff, they speak Spanish and English which helps a lot, Mr. Juan Sánchez who treated us very professionally.
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July 2023 by dana hall
Their mobile app is not reliable. It will allow you to setup a 2nd bank on it, but if you use it to pay your Truist credit card, it simply does not work. And, it doesn’t TELL YOU it didn’t work. Then a few days later, surprise !There’s a $38 late fee. dislike it intensely.the people that work the phones do not know what they’re doing. Do not go with Truist.
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July 2023 by Daniela Rivas
great service and attentiveness for helping customers, and plenty of bilingual people in the office. thank you Truist for your efforts!
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April 2023 by Logan Skelly
Gabriel Melendez is THE MAN! Was extremely supportive in a complex banking situation that has allowed us to close on our new home when that was in doubt. Highly reccomend this location, very strong leadership who get things done.
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November 2022 by ninjaBoy857 NINJA
My name is madellin and I want to leave my experience as a client Especially with the agent Gabriel Meléndez an excellent representative with whom he always attends with a friendly smile and special treatment
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October 2022 by Isai DE LA ROSA
They werent open on time they oped at 9:05 a.m and then waited 15 min for them to set up
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September 2021 by Diane McGeehan
Personal service for all your banking needs!
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August 2021 by shivam desai
Smaller branch then others, but staff is always ready and willing to help. Debbie and Nooram are always great and go above and beyond each time.
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June 2021 by Cole Di Carlo
I worked with Gabriel on securing a preapproval for a car loan. Not only is he very pleasant and enjoyable to work with, but the approval he was able to provide was also fantastic. I'll certainly check back in with Gabriel when I'm back in the market.
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June 2021 by Matt Gerchow
Have been a BBT client since 2008. Good company so far. The merger with SunTrust seems to be okay. There is concern that they lose the small town feel. Have done lots of different transactions with them. Michael Wellner is a good guy as well.
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November 2019 by Julie Wynn
not helpful at all. I have an account with BB&T and took papers to have notarized. They asked if I would make an appointment and come back later today. That would have been fine, but the banker looked at the number of items that needed notarized (5) and told me it was a big deal to notarize that many pages, and would take a very long time. I've had things notarized before, it's I sign, they sign and stamp and we sign the book. She suggested that I go to the postal store that was in the same shopping center.
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November 2019 by J. Manuel Parra Melendez
Best personal incredible service, always help with everything!
