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December 2023 by maria smith
I went to the bank to deposit money, and the lady was so disrespectful. She was chewing her gum in front of my face with her mouth open . That's not good customer service. You don't chew ur gum in front of clients. I'm surprised they allowed that. .I got so annoyed the whole time I had to listen to this lady chewing her gum with her mouth open . ?
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December 2023 by Tessa Kathleen
This has been a HORRIBLE experience. I have spoken on the phone with several people that have provided information that I found out later to be a straight lie. I am now locked in business with them with my business and I couldn't be more disappointed. All of their communication is through various forms via email as if its 2003. What a disappointment. DO NOT RECOMMEND WITH YOUR BUSINESS.
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June 2023 by Joe McCall
Very nice and friendly! We are PNC customers from out of town and they helped us with getting some documents notarized. Thanks!
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February 2023 by Cory Blatt
Matthew and his team seem to care about providing Good and often Great, Customer Service. We reopened our account (since moving to Texas, where there were no locations until recently), about 10 months ago, so this review is overdue. Each time i / we go in for any service, we are always greeted with a smile, attended to professionally and our needs are taken care of. I would recommend anyone to become a PNC customer.
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September 2022 by Marilyn Martin Whatley
Would you kindly change your flags! They are in disgraceful condition.
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November 2021 by George Dollaway
Unknowledgable incompetent staff. Was not able to assist with one of their auto loan accounts as the entire TX branches have not been trained. No managers or supervisors present to assist, Amazing they can even manage to open their doors. Unbelievable that what they provide is considered customer service. Absolutely pathetic
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August 2021 by Linda K
Been with BBVA for decades and love them. Perhaps Covid has caused a problem with hiring the needed staff and extra stressors, I called the Round Rock Branch at 895 N. Interstate 35, and the Branch Manager Carol answered - first time as a customer to be treated so coldly at this bank branch. Carol was without apology. Short, rude and lacked any caring what so ever.
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May 2021 by Brandy Hernandez
Catalina was amazing and offered fast and knowledgeable service and helped me get my services completed promptly. Thanks!
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January 2021 by Sherr K
Justin is very nice great and cooperative.he is Very professional on his job.
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December 2020 by Brandon B
Great people. They deal with unreasonable people on a daily basis. They somehow manage to keep their cool and have amazing customer service skills.
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October 2020 by Steve
Always closes 15-30min earlier than time listed, 2nd time this week already.
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September 2020 by Aijaz Sarwar Khan
Justin is very nice great and cooperative.he is Very professional on his job.
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April 2020 by Tina Rodriguez
Friendly staff, fast service.
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February 2020 by Samantha Longoria
I would give a negative star if I could. I dont understand how you can have a teller that has no knowledge of what's shes doing. It just took and hour to cash a check and that's because I had to switch tellers. While there two other people had trouble cashing checks. Dont go to this location until someone can figure out what the hell they are doing.
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February 2020 by Tamie F.
I go to this branch often, and it takes forever each and every time! The manager is really cool and friendly, but the tellers are so slow. Specifically, the merchant teller takes forever to process a deposit and even longer to deal with cash, which is a little ironic. However, everyone is friendly, so I'll keep coming back!