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November 2024 by Rick Polansky
My brother had a stroke that caused severe cognitive loss and severe overall health damage. PNC Bank is where he did his banking prior to this severe health issue that forced a move to hospice. I got a Power of Attorney (POA) in place to be able to help with the nursing home care and the necessary extensive legal matters and difficult decisions that now rested with me. Initially I was happy that it was PNC Bank and not a mega-bank, thinking I would get the attention and help needed. I was wrong. Dealing with PNC Bank has been nothing but unanswered questions, run-around on nearly every topic and a refusal to help with anything. Issue after issue was almost always a reason why they couldn’t or wouldn’t help. Some days my POA was perfect and other days it was totally unacceptable. When they did a full legal review of the POA the long list if reasons it was not acceptable were ambiguous and unclear. I would have hoped that they would provide guidance and direction; they did not. Things like, it was notarized and titled as a “Durable” POA. One of the reasons it was not acceptable is that it was not “Durable”. So my “durable power of attorney” was NOT durable?? Next up; “Invalid notary acknowledgement” was another excuse of why it was not valid. It was signed by the notary, the notary seal was stamped on the form, all required dates, printed and signed as specified and yet it was invalid. Even the PNC banker could not explain or justify these unclear and ambiguous excuses. Dealing with the end of life of my brother is overwhelming. I would plead for help with this uncaring, cold, heartless entity that only found every reason to NOT help! It was just unbelievable. They provided no guidance, only cold hard denial. I am closing this account down and will never do business with heartless and uncaring PNC Bank.
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December 2023 by David Celleri
They literally have one employee working the inside and the drive thru everytime I come here. It’s terrible!! There were no cars in the drive thru. I was the only one. I waited almost 10mins just to be acknowledged. Then after I stated what I needed. She said “ok I have some customers ahead of you” but I was the only car outside. You can see she went back to take care of customers inside. PNC does this make any sense at all? What’s the point of the drive thru then? 20 mins during slow time to get a couple temporary checks. Unbelievable!!
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December 2023 by Maggie Maid
They literally have one employee working the inside and the drive thru everytime I come here. It’s terrible!! There were no cars in the drive thru. I was the only one. I waited almost 10mins just to be acknowledged. Then after I stated what I needed. She said “ok I have some customers ahead of you” but I was the only car outside. You can see she went back to take care of customers inside. PNC does this make any sense at all? What’s the point of the drive thru then? 20 mins during slow time to get a couple temporary checks. Unbelievable!!
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December 2023 by David Javier
They literally have one employee working the inside and the drive thru everytime I come here. It’s terrible!! There were no cars in the drive thru. I was the only one. I waited almost 10mins just to be acknowledged. Then after I stated what I needed. She said “ok I have some customers ahead of you” but I was the only car outside. You can see she went back to take care of customers inside. PNC does this make any sense at all? What’s the point of the drive thru then? 20 mins during slow time to get a couple temporary checks. Unbelievable!!
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June 2021 by Daniel L.
Will no longer accept checks from BBVA customers. BBVA charges me $10 per check to cash checks from their members because I do not have an account with them. I took these checks in good faith from BBVA customers and feel cheated by BBVA. Terrible that I can not get my money the honest way. BBVA SHOULD NOT CHARGE ME $10 PER CHECK TO CASH A CHECK FROM THEIR MEMBERS.
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August 2020 by Nicolette V
Closed as of 8/3 so go through the drive thru while no one greets you. I called to see where the associates were after waiting several minutes. Her reply was there’s only 2, 1 is on a call for the next 2 hours and I’m right here which is a lie bc I was looking through the window! Lazy! Since When does a bank only have 2 associates?!
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September 2019 by Antonio Leon
Excelent customer service, they have been great help with my business account
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September 2019 by Caleb Fitz
I posted a very long explanation of our horrible experience with Compass as a review about a month ago.. Guess they didn't want people to know the truth about how they do business.
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August 2019 by Samuel R
The people at this location are very professional and fast!
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October 2018 by Jordan Buchanan
I don't ussually leave reviews but I just want to say how amazing this location is. I've been on hold with every location in round rock (3 of them) trying to get my credit card figured out. This is the only location that cared and the lady (Isabella I believe) I spoke to took down my number and said she will call all locations and try her best to figure out what is happening. Great customer service and clearly this location has spectacular employees.
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July 2018 by Kendra Scott
I do not have much of a positive comment about the bank as a whole, but I will say that the branch manager, Monica, quickly took care of a sticky situation when the ATM ate my $900 deposit. Thank you!
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April 2018 by K M
I do not have much of a positive comment about the bank as a whole, but I will say that the branch manager, Monica, quickly took care of a sticky situation when the ATM ate my $900 deposit. Thank you!
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February 2017 by Tyler PD
Get treated like dirt if you go there to cash a payroll check written on one of their accounts. Good times.
