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April 2025 by Subramanyan Dakshinamoorthy
I have an account at the PNC Branch at 3740 Gattis School Rd, Round Rock, TX 78664. Recently, I stopped by and made an appointment to get info on other bearing accounts. But, since there were several customers ahead of me, I opted for an appointment the following day. However, when I went at the allotted time, the counter person said I have to wait as another lady was ahead of me. But she did not have an APPOINTMENT. The branch manager completely ignored me. The attitude at this branch towards their CUSTOMERS is AWFUL. Perhaps, they don't care.
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January 2025 by Niharika Chamarthy
I had many bad experiences with this branch and finally I decided to close my account. They took literally 1 hour 30 mins to close my bank account and the way they treat their customers is too bad. They don’t wanted to answer our questions instead started yelling(saying how can I do 2 jobs at a time(answer my question or do the task)).
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November 2024 by Sam Matthews
I've had some bad experiences with PNC customer service in the past, and some of the corporate policies still stink. However, the teller I've spoken with every time I've been here - Edda - is great!
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November 2024 by Hannah Manzo
I feel duped. The amount of time it takes for this bank to make MY money available is ridiculous. Twice now it has taken them 5 days to process my paychecks. I also caught them in a lie, they never ordered checks for me until I called and asked where they were. I’ve only been here for a few months, and it’s been absolutely awful. Run, and don’t look back.
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October 2024 by Rose Petelle
Monica Flores has been an amazing with helping us cash out refi & the knowledge she has was very helpful to us… we thank her so much for helping us out… we liked her when she worked for BBVA and now PNC
Thank you for having her as an outstanding employee to so many
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April 2024 by Reza Kasiri
The employees of this bank were responsible
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April 2024 by Jennifer French
Wow, I went into PNC to ask a question on my debit card and Sue helped me. She not only solved what I came in for but then took it to the next level helping me with consolidating ideas for some of the cards they have available currently. She is really good at her job.
She explained each offer on the cards so that I understood benefits of each! Thank you Sue!!
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July 2023 by Rafael Olvera
Customer service is the worst at this location, the lady at the front give me attitude just because I didn't know my account number I tell her that at the other locations they usually ask me for my ID and debit card. If she doesn't want to help customers she needs to work somewhere else where she doesn't deal with people.
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April 2023 by Rafael Quintero
excellent treatment by the manager
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November 2022 by Michelle L.
This is the WORST BANK EVER! They rape their customers with usurious fees! Not only that but if you want to make a deposit at the branch they tell customers to buy deposit slips because they don't provide them to customers.
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October 2022 by Val A.
My ongoing struggle with PNC is by far the worst banking experience I've ever had in my life. Do yourself a favor, and NEVER put your money in this bank. I have been trying for thirteen months to close an account there that belonged to my late father, which lists my brother and I as beneficiaries. I've had multiple meetings at PNC, where I've provided all the paperwork requested, then been told afterwards that there's some new snag that is preventing the funds from being released. (They also required these meetings to happen at the branch my father used, even though I live halfway across the country.) After the first meeting, I was told that the paperwork I'd provided just needed to go through their legal dept, then the funds would be released. The next week, after I'd already traveled home, I got a call from the same teller saying their rules had changed, and I needed to come back with my brother to that branch and do the meeting over again, because that's what this week's rules require. When I said that would require my taking time off work and flying cross country again, the teller said that was my only option, if I wanted them to close the account and release the money. It took me a year to fly back there again, and I did everything they asked -- we both showed up, with the same proper documentation as before. The bank rep I'd made an appointment with called me three times beforehand to confirm what it was I needed to do, so I felt pretty confident it would go smoothly this time. When we got there this guy seemed completely confused about how to do the transaction, then alarmed us by saying that I was not a beneficiary on the account (turned out he was looking at the wrong account), then after letting us sit there in silence for 45 minutes while he tapped on his computer, he determined that someone had put a "hold" on my father's account, and therefore funds could not be released. Why did they do that? He said it was because my father was deceased. I pointed out the reason they know he's deceased is that I TOLD THEM HE WAS, when I first tried to close the account. He went into detail about how disorganized PNC is, and how many records have been lost, and customers are always irate, and how awful it is to work there, then told me I should call their customer service line for help. So I made at least eight calls to customer service last week, trying to get this solved before I left town again. Every person who answered my calls had no idea what to do. On Tuesday I asked a supervisor named Brooke if someone there could please explain to my estate attorney why it was legal to hold these funds indefinitely. She said of course, and took down the attorney's contact info. No one ever called the attorney. On Wednesday, I asked to speak directly to the department that put the account on hold, and-- shocker-- they were not available to talk to customers. Instead that department passed promises along to me through the customer service reps. Thursday I called again and was told by the person who answered that someone was on the case and would get the "hold" taken off the account and definitely call me THAT DAY. That customer service rep actually seemed to care about fixing the problem, but alas her promise also turned out to be a lie, and no one ever called me. On Friday I tried again and was told by the person who answered that someone in the department that froze my account said they would look into it and definitely, for sure get back to me within 24-48 hours. When I pointed out it was Friday, so that was very unlikely to be true, this woman just kept repeating "24-48 hours", like a mantra, until I hung up. This bank is creepy and corrupt and keeps their customers as far away from the people who know what's going as possible, assuming there are any people there who know what's going on. I didn't choose to be a PNC customer, but unfortunately I am stuck in this insane endless loop of being lied to and/or ignored by everyone
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October 2022 by m r ran
Though I requested two weeks before for the domestic wire and called before going to the round rock pnc bank. Unfortunately,after arrived at the bank the manager told that she can't do wire transfer due toher busy. It doesn't make any sense!! Why she is working there ?? To serve her personal business or the customer service. Anyway the gentleman told me to go to the hutto branch ,that makes life risky andmiserable. While driving to that direction,I ended up with going to wrong direction and about to make an accident. I was puzzled and horrified! If she can help me to wire then I don't need to riskying my life to drive that long. Finally I will complain to pnc HWQ
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August 2022 by Harinder Singh Johal
This branch of PNC Bank. Nice friendly people especially The Branch Banker who listened to my problems patiently and solved these quickly. I am very satisfied by the work at this branch.
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August 2022 by Pamela N.
After having issues with a deposit I was told to call the "back office" no help went back to the location and was told there were no managers or supervisors on site. This is just the last straw in a long list of messes with this bank. I now have complaints with every agency you can report a bank including the FDIC for allegedly breaking federal laws. I just cannot with this bank anymore!!! Like how do I trust you to keep my money when you do not even have a supervisor!!! What a mess!!!
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July 2022 by Luis Ruiz Hernandez
After having some issues w/ PNC itself, the manager was able to get my issue resolved and my rent money back just in the nick of time. This specific branch has a nice Credit Union feel, something other branches lack. They may be a bit understaffed, but they are all nice people.
