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January 2026 by Georgia R
If I could give fewer stars I would.
6 employees but not a one helping customers!!
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December 2025 by David Armenta
I bought boots and a matching shirt for my mom as a Christmas gift. I got the wrong size boots and went to exchange them today. We were met rudely by Manager Maria. While waiting, she told us the lane was closed, then called over an employee to help an older white lady who cut in line—making us feel undermined as Mexican Americans.
We found some boots and a shirt for my mom, which had a buy-one-get-one-free sign. At checkout, Maria was free but ignored us, asking another employee to help. I asked if they could honor the BOGO deal, and Maria sharply said no, you have to buy two shirts. I politely pointed out the sign, but she repeated her stance rudely. I paid for the shirt, but we were simply asking for the advertised savings.
I’ve heard good things about Boot Barn’s quality and service, but this location and management do not reflect that. Whether Maria’s attitude was racially motivated or just a bad day, Boot Barn should do better.
As a proud Veteran, I expected more.
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December 2025 by Missy Blue
Chad and Nicole were so helpful. I had a personal situation and they came to my rescue and were very understanding of my issue. Friendly. Professional and were willing to help more than necessary. So happy we chose this location and were greeted with these 2. I asked to speak to manager regarding these 2. Come to find out, Chad is. So what a way to lead a great team!
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November 2025 by brian hanna
Stood there for 10 minutes and no one offered to help me
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November 2025 by Mary Bone
Always a great selection of clothing and boots. Staff is friendly and customer service has been wondeeful.
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November 2025 by M C
Boot barn needs work on their customer service - especially the store manager! Id much rather give my business to Cavenders where you feel valued and people actually care to help you out. Save your time and money! I usually try to keep an open mind but it this place made it easy for me to fully commit all future purchases to JUST CAVENDERS!
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October 2025 by Robert Calderon
Love my boots got the whole set up there. People were friendly helped me out through the whole process
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October 2025 by Mark Grimm
Eric at the hat counter was fantastic! Very helpful.
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October 2025 by Abigail Inocencio
I want to express my gratitude to Maddie for helping me choose my concert outfit today, making the purchase a seamless experience.
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October 2025 by Amor de Villa Real Tamarindo
Absolutely love all their merchandise.
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September 2025 by Claudia Tingle
Good selection.
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September 2025 by Cassie Daley
I had a great experience with Eric at the boot counter today. Super friendly, knowledgeable, and great at his job. My hat looks and feels so much better, thank you, Eric!
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August 2025 by Larry C
Store always looks nice, attentive friendly staff, quality generous inventory of boots clothes.... Just love this location.
Ruben was professional & a really nice guy, you know the kind you run into every once in a while & just seems like an ol' friend. He helped me with selecting a new cowboy hat. Thanks for the service Ruben.
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June 2025 by Andrew Hodges
Got my latest composit boots here as well as other work attire. Staff knew their boots and work attire and assisted at working with my price points so zero complaints here.
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June 2025 by Razorhornet
We just received grade a service from Ruben and the store manager as we accidentally kept them open past closing. They gladly shaped our hat and helped us find the exact hat that we were looking for. Thank you for the great support Ruben.
