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December 2023 by Heather J Cook
Found this amazing shower curtain set at Burlington while just wasting time dropping in and out of stores waiting on an appointment.
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November 2023 by Random
This store is a disaster, the aisles are full of items on the floor to a point where you can't take your cart through. As other reviews have mentioned the situation is still the same, the company keeps putting out canned responses with no real action. It's sad to see this store is such a bad state, if I was the manager of this store I would be ashamed. Lines were long with only 1 cashier, left my cart with everything in it. I refuse to support an organization that thinks they can treat their customers like peasant. I personally would never be shopping at Burlington again.Another cannd response lol this is becoming a joke.
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September 2023 by Oui Are
Someone from the company used a generic response template and didn’t even proof read “(insert store name here)” it’s obvious why the customer service is lacking.—This was an unsuccessful shopping trip. The young lady at the register in a pink shirt I’m assuming new to the company probably still in training was left alone with over 10 people in her line. This girl needed help so badly and was stuck on a transaction. I walked the store to find her some assistance there were two employees hanging out by the fitting room and I asked if someone could assist her one said she’s on break and the other said she was covering for the girl on break so she couldn’t help. When I got to the front of the store their greeter or front door manager helped the young lady through the issue but stated he couldn’t take anyone else because he had to return to the front door. I can appreciate being greeted, but there seem to only be 4 branch employees in the store of which only 1 was able to assist customers who is new and needed help. Outside of me not getting the items I wasn’t due to the long lines and cluttered walkways I left because I didn’t agree with the employee experience. There is a hiring sign out front but there has to be a change of mindset from within to retain top talent.
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September 2023 by seval cevik
This store is not as organized as it used to be.The product aisles were very disorganized. Unrelated products such as adult swimsuits came out of children's clothes.When I asked the stuff, where a product was, she said it was around here somewhere and left.We couldn't find any of the products we wanted.Even though it is a very big store, there is not even a small chair to rest.I am not healthy and athletic.I stopped shopping halfway through because I was so tired.Please think of the overweight and the elderly.
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September 2023 by R Sanch
Hiring. Needs alot of help organizing and stocking. Few cashiers, but it's expected because prices are great!
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August 2023 by Mars
its genuinely just a hot mess. all of the isles are really messy and have misplaced items everywhere. shocked at how messy the womens shoe isle was. you can barely walk through isles without stepping on products. barely any employees either.
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August 2023 by Quirky Naari
Can improve little bit with cleaning and maintenance of the store but except that everything is great from price perspective. I prefer this store for home decor items and kid toys, books and some kitchen utensils and supplies.I think most of the store or low on stuff because of the Covid reasons. So the lines for billings are very long some times. Even though they have like 5/6 counters just only two people are available for billing.And they even closed changing/trail room because of the low staff maintenance. Could definitely improve on these aspects as it’ll be helpful for customers.
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August 2023 by Samantha Whisenhunt (Sammi Jo Scott)
This place had great prices on a lot of things which is why I'm giving three stars. They are very unorganized and very slow. There was only one cashier, and although she was doing the best she could, I was told I would have to wait in line to get a price check. There were 7 people in line. I waited about 5 minutes and the cashier was still working on the one person. I'm not going to wait 30+ minutes for a price check.
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August 2023 by Maria P
Whoever is saying love shopping here, bet you haven’t. This place is beyond messy! Nothing, I mean NOTHING is organized. It’s like they said “Here peasants” threw everything everywhere. How can this place even be open. I walked in and walked out! Goodwill is better than this place. Burlington used to be my place to come shopping but after the rona down it went. Never coming back again. Goodwill here I come..
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June 2023 by Thom Welch
What a sh×× show. I can't describe how awful this store is in appearance. I truly feel sorry for anyone who has to work here. It is apperant they do not have a management team that cares. Not even at the district level. The only positive thing I can say it that they are hiring
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June 2023 by Liz Love
Great story and selection of clothing but waited 34 minutes in line to check out
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June 2023 by Melissa Arconti
Here right now on a very busy Saturday. The line is wrapped around all the way into the men's clothing section. There are only TWO people running the registers. A manager walked by thanking people for their patience.. and then and went and did who knows what instead of jumping on a register. There's also an employee just sorting clothes by the front door and not jumping on a register. Don't understand why they don't have all hands on deck at the registers, absolutely ridiculous.
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May 2023 by peter james
great deals!
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May 2023 by Hailey Hoffman
This place is fine ...if you're able to actually go inside!! For well over a month now the manager has been randomly closing this location earlier than the hours listed online and on the doors. They always have some excuse, usually that they are "understaffed". How are they understaffed for over a month now?? that is just plain unacceptable for a corporate ran business. So you're too understaffed to stay open 1- 1 1/2 hours longer? It definitely seems like the manager just wants to go home early. Since the store stays open when she isn't there. Fix your staff issue or change your hours. Sinple.
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May 2023 by Nancy Wallace-Dillard
Disgustingly dirty and unorganized with rude and lackadaisical employees.Never shop here.
