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March 2024 by michael
Great service, great rooms, overall great hotel. Front desk worker helped out alot. Everyone putting bad reviews just expect the workers to kiss their feet. Had no problems, will come again!
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March 2024 by deidra stanley
Nice clean rooms. Good location but our room 331 there was literally a fire alarm every night at 8:22 pm every night it was horrible and scared us! Otherwise it was a nice hotel and stay.
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February 2024 by 으누아빠
First of all, because it is old, the room has a bit of a smell.It has the advantage of being self-catering.the price is very cheapLaundry can be done without waiting if you time it right.The downside is that cleaning is only done once a week.There is no breakfast ㅜㅜ
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February 2024 by ELBA RIOS
Good service, clean, comfortable and with WiFi, excellent rest.
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February 2024 by Jordelis Esquivel
Excellent place to stay if you are visiting this area. Good location, very clean facilities and the staff was friendly at all times. Super recommended!”
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February 2024 by Cecilia Quiroz
Excellent hotel and has good attention.
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January 2024 by Roberto Leigue
Beautiful pool, excellent
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January 2024 by Md Manis
Good location, clean, good
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October 2023 by Maria Hernandez
Service here is trash! This hotel supposedly canceled my reservation (without letting me know) and i paid in advance. I arrived to check in and the front desk and guy at the desk said, my reservation was canceled and he had tried to call me several times (which was a lie because I never got that phone call or email). He said all the rooms were full so there was nothing he could do. When I checked online it never said reservation canceled and till this moment I have not received my refund or a receipt of the cancelation or anything at all. I have a baby and a toddler and it was 11pm and we had to go search for something available. Everything was full so we ended up paying 300 for a room for not even a whole night stay at a different hotel (which service was great). The guy at the desk was having all kinds of trouble with the customers. My sister was able to get checked in after also having trouble with them not having the room she had paid for and reserved. She said the hotel was dirty and showers are disgusting and old. Someone even went inside their room while they were sleeping at 7am (to clean). I Do Not recommend this place because of their horrible service starting at front desk.
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October 2023 by jessica
Very unhappy with my stay, my room smelled strongly of smoke and I couldn't even sleep or breathe well. I complained twice but there were no more rooms available for that weekend, the mattress was very uncomfortable and the bathtub had no curtain, so all the water came out of the shower. I oversleep because I went to the ACL festival, I only request for extra 20 min after 11 am, and the FD told me that the room was taken, so I decided to leave no later than 11:30 am, even when I'm a gold member and also all the club members are able to check out at 2 pm per IHG rewards, I didn't want to ask for anything else and decided to leave, I wouldn't recommend this hotel at all.
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October 2023 by Loralei M.
The photos look nothing like the ones posted as it is not maintained from the front door to the hallways etc. Rooms were decent. I showed up to check in and stood there for a while noticing a person wearing large sunglasses walking behind the desk back and forth. I then noticed a sign saying sorry we have stepped away from the desk. finally this individual came up and with the worst attitude. i told him I was there to check in he clicked a few buttons called his coworker who was apparently and apparently I mean I knew was supposed to be there because he said I'm not trying to be here any longer in front of me and then when he hung up with that person called him a bitch. I want to check out and I got a call before my check out and I was like yeah I thought my check out was that 12 it's 11 o'clock I am literally dead and he was like yeah well I was just calling in a rude fucking tone hung up on me I'm not a morning person. I was struck with anger. I was like you know what let me just like check out and see who it is because it sounded like the same person but let me just see.. it was the same person I met him in the elevator he said are you going to check out and I said yes and he went up in the elevator. I sat there for probably 10 minutes and he came downstairs with the same glamorous sunglasses. I am very patient, but for god sake, grow up get your shit together. This was horrible. I stopped going to Georgetown because that was horrible. This was horrific and if I ever go back to this place and I am met with those people, I will be very disrespectful. You need to get proper management in and they need to get proper people in because this is disgusting. I did voice text because I was driving to San Antonio so decipher it how you will but Kevin take your sunglasses off and I'm sorry that your coworker sucks but like your customer service is probably the worst I've ever seen in my entire life.
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July 2023 by Jonothan Whitaker
Arrived at hotel and the first room that I was given smelled strong of dog urine. Second room was supposed to be a sweet and is definitely not. I thought this location had pool/spa, I was shocked to find out they didn't serve breakfast but all they have is a small concession with snacks only. Beds are definitely needing replacement. I have stayed at many candlewood suite locations but this one I will not visit a second time.
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July 2023 by Erin Davila
The hallways smelt like a mix of mustard, weed, and a retirement home. I felt uneasy but I had my dog with me so that made it better (I chose this place cause they take dogs for a relatively low price). They didn't even have complimentary breakfast. :( Will not stay here again.
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April 2023 by Charles W.
They are super nice, it's reasonable and it has the basic necessities. 5 star if u upgrade the gym! Otherwise I recommend!
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April 2023 by C McCoy (HRFocus 360)
Upon arrival, no staff available to check-in. Then, he shared he was new, if he wasn't able to answer the next shift would. When asked to check a room, he refused & said manager told him not to. If you looking for a quick 1 night stay, you maybe good but if you can look at other options!!!The elevator makes a continuous LOUD noise & when informed the front desk, he shared its been like that; people complain but it's never fixed. The air conditioner unit refuses to shut off!If you looking for a quick 1 night stay, you maybe good but if you can look at other options!!!
