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January 2024 by Robbin Lynn
Amazing staff! I've been coming here for years and shouldn't trust anyone else with my dental health. Dr. Nguyen, Megens, and Strong are patient, knowledgeable, and prioritize patient comfort. Nelly and Suzette make checkin and billing a breeze with their helpful attitude and friendly smiles. Love this place and will come back for many more years. ?
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January 2024 by Andrew Zamansky
1) Got very strong feeling that this place makes their profits on 'deep cleaning' - so they strongly will push you to do it when you don't need it. (2 other dentist didn't recommend this procedure).So if they recommend it - most likely you will just waste your money.2) Their 'digital x-ray' didn't detect cavities.3) They don't run predetermination with your insurance.4) They aggressively convince you to put more expensive crown even if you don't need it.Bottom line - if you don't have particular reason (like friend or family relative working there), just consider another place.
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December 2023 by toy zombie
Careful... I went there one time and i was told the x-rays were free. They gave me a quote on the work i needed done on my teeth. I setup an appointment but ended up canceling the appointment. 3 months later they are emailing me that my insurance sent me a check for $300 and they want me to forward that check to them??? I explained i never got any work done and was told it was for the x-rays and they were going to contact my insurance to reissue a check to them?. A year later i get a bill that i have a past due balance of $118? I called and was placed on hold for a bit then they hanged up.
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November 2023 by Diana Jackson
My family needed a new dentist after 20+ years. I found Round Rock Modern Dentistry was close to our home and decided we would make an appt and see how it goes. From the moment my son and I walked in the front desk staff were so friendly and helpful. When I met Dr. Megens he was absolutely wonderful and a breath of fresh air. He immediately referred me to Dr. Kulkarni the Periodontist. He found I had a severe gum infection and I scheduled surgery with him as soon as I could. Nelly was so wonderful to help us with the finances of the surgery. She was very helpful as to options and explained everything so that I understood it. Dr. Kulkarni and his staff were excellent when I had the surgery. I am on the road to getting my mouth healthy again. I would recommend Round Rock Modern Dentistry to anyone who needs great dental care. I have met all the dentists and find them all to be so wonderful and caring. I give Round Rock Modern Dentistry a 5.0!
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November 2023 by Rey Blakemore
They were trying to charge me for a $350 gingival irrigation treatment that I didn't want. Refused to remove this service from my treatment plan .Wouldn't do my exam/cleaning without charging me for this service first.Since when do businesses charge their customers for something that they don't want. I regret spending as much as I did here. This place is a scam.
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November 2023 by Rosa Elena Jeronimo
Every member of their staff is very professional and caring! Highly recommended. Thank you for making every visit a bliss… you make me smile! ??
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October 2023 by Crystal Smith
Highly recommend Round Rock Modern Dentistry. The dentist is so kind and helpful and the dental hygienist is the best I’ve had in 40 years of going to the dentist. Fantastic staff!
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September 2023 by David
I had a broken crown and got an appointment with Dr. Nguyen. The staff and Dr. Nguyen were fantastic, friendly and knowledgeable. Highly recommended and will definitely be bringing our entire family.
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August 2023 by Lauren Leese
Dr. Cainsford is absolutely wonderful! She explains everything super thoroughly and is always willing to answer questions. I have a needle phobia and she went above and beyond to make sure I was comfortable during my filling procedure.
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August 2023 by Luis A. Rios
The staff was very respectful and kind. They were very welcoming when I entered the office. There was very little wait time and I was taken care of fast. The front desk lady (Nelly) did a fantastic job getting my information and explaining the payment plan. I was in a good environment. I felt very comfortable being there. The dental assistant did a good job taking x-rays. She explained the process before performing them. Dr. Nguyen came in with a big smile which enlightened the mood of me being nervous. My procedure made me feel kinda scared but she made me feel the opposite. Overall this is the best dental office I’ve been too coming from another city.
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August 2023 by Judy Wayman
My husband and I are rather new clients of Round Rock Modern Dentistry, a member of Smile Generations company. A friend recommended them and now we know why. The team is friendly and gracious. The work done is professional, using modern equipment and tools. I went in for a cleaning, discovered I needed a crown, and because of Smile Generations annual service event, was offered a special rate. This is a great place for dental care.
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August 2023 by thuy Nguyen
I am been coming to Round Rock Modern Dentistry for a few years now. They have been taken cared of me with my root canal, extractions and cleanings. I have been extremely satisfied my experience there. The doctors are knowledgeable and gentle. The check in process with front desk staff was swift and easy. I would definitely recommend this office!
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August 2023 by Kendra Scott
I've been seeing Dr. Megens this year and really like him. However, the billing practices of this office are a bit deceptive in my opinion. I noticed a large discrepancy between what I paid for a crown versus what my insurance EOB explained that I should have paid. When I called to clarify, I was told that the ceramic crown that I got in office was not covered by insurance (an upcharge to the standard porcelain crown). This was never properly explained to me in the office or else I would have never opt'd for something that was not covered under my insurance. Especially which such a huge price difference. I was told a note would be placed in my chart to only offer me standard procedures in the future? Whatever that means. Honestly, I am a disappointed that this was my experience. I thought I finally found my dental home and have recommended so many people to them.
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June 2023 by Suzanne J.
Same review as before. Yet again I got hit with another bill a year and a half later for one cleaning service. If the billing department was on top of their game , they would have handled this professionally months ago. Absolutely find a different business to deal with.
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June 2023 by Elba C.
lamentablemente mi experiencia telefónica ha sido terrible. llevo dos semanas tratando de hacer una cita y no lo he conseguido. Quieren que envie mi record dental y lo he enviado a ellos y ellos jamas me llamaron de vuelta para agendar la cita, despues llame dos veces para que me envien su email y lo ponen tan dificil que hoy me di por vencida. En conclusion el servicio al cliente es pésimo.
