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February 2024 by Talisha B.
OMG y'all I never ever thought I would experience something like this so if you bank with Chase, I advise you to be careful I was at the Chase Bank off of 45 in round rock area at the drive-through the teller her name is Genesis be aware they are stealing people money I did withdraw and also cashed a check. The lady sent my receipt back with no money, so I called back and asked her where did my money go? She said you didn't get your money I said no ma'am so she told me to hold on I'm waiting for about 10 minutes press the button again, and she tells me to hold on again. I than proceed to go into the bank to speak with her branch manager. He is in there basically telling me that I got my money based off what she told him instead of listening to me the customer we going back-and-forth and eventually I tell him to close my account because how y'all up here stealing from people and then making it seem like I'm taking from my own damn account and lying about it at the bank where they do that at Genesis is the Teller, who stealing and her branch manager Paul is covering up for her
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December 2023 by Izzy Chacon
Veronica was helpful but had a very unsettling attitude
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November 2023 by Jessica Allen
Spent hours working with the branch manager and employees to deal with an issue that was 100% chases problem. They sent me an escrow reimbursement check, which I deposited into my account. Turns out that the check that was issued from Chase and deposited into a chase account, was actually canceled because they had to re-mail the check. I ended up taking on the penalties for the canceled check. The branch manager would not cancel fees, and work with me as a customer. We have been banking, and have had multiple mortgages with Chase, and this was the most frustrating event of the last 15 years. Would go back to this branch to work with anyone.
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November 2023 by Mitchell T.
The drive-through ATM when it works, doesn't fit anything bigger than an F150. It's always out of order or out of money or there's way too many people in line. Super annoying when you just want your money
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September 2023 by de carls
One of the most non user friendly banks I’ve ever dealt with. There will never be an ATM that is working, and there will always be a line or long wait. The staff is nice enough but if you go to this location thinking it will be a quick transaction even to withdraw $20 from an ATM.. you are very wrong.
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September 2023 by Nix Williams
This is the second time that I haven't received my direct deposit from my job , I would normally always get it on Wednesdays around 9:30pm , but I have yet to get it please fix these issues I haven't had this issue before I was always able to get it on time.
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August 2023 by Fayez Mohammed
I made an appointment to have my nephew open a student account. The website clearly states what it needs from an international student. We brought the documents and waited for some time in the lobby. And finally when our turn came, the rep insisted my nephew bring a third document like a utility bill in his name in order to open an account. She even said that she said the same to two other international students who came before us. The most frustrating thing was we went to another chase bank and opened the account with just the passport and I20, it took 20 min from start to finish. This branch does not know it's own requirements to open an international student account. I will not bank at this branch.
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July 2023 by Venkatesh R
Several times, the ATM doesn't work. I tried 3 times in this month on different days and twice the touch screen doesn't work in the ATM outside. Similar thing happened to the car before me
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July 2023 by Sherrie McNeal
Today I came in per usual to get my rent check and Anissa made me feel so important. She asked how to pronounce my name then followed with “but you like for me to call you Sherrie” and that really made my day. After having a long week this was so comforting to know that people care. I never have problems in there everyone always has smiles on their faces. Thank you ❤️ if you ever thought you weren’t making a difference , you are.
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July 2023 by singing shaman
Terrible customer service. Never use the ATM. Manager will look straight at you and go off to eat....everyone deserves to eat...but arrange for backup first!
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June 2023 by Jasmine Martinez
Literally the worst banking experience of my life. If you bank with Chase, just avoid this location.Chase itself is fine, but this location should be ashamed. They lie, lie, lie. I am still cleaning up and asking questions from an appointment to identify my first business account. What a terrible experience. I will never refer someone due to this. At all opportunities, I will deter someone from coming here.Luckily, I am able to bank with a much better banker at a different location, but avoid this one at all costs. I cannot even describe all of the lies that were told to coerce me into opening a credit card here.AVOID THIS LOCATION.
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June 2023 by Olivia Mueller
Wasted time on waiting for nothing.We want to open an new account and walked into the branch without appointment.1. Branch assistant told us to wait for a few minutes to allow their manager to check their system.2. After 10 minutes, branch assistant said if we can wait for another 6 minutes their manager will help us open the account.3. Waited another 6 minutes , we saw the manager walked away.4. Waited another 5 minutes, manager comes back and do nothing.What’s wrong with you guys?
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May 2023 by Delia Sanchez
Too busy. The teller that was working the drive thru was answering my questions with her back towards me. Lol not great customer service in my book. And this is while the GPS says that it's less busier than usual. I don't want to be there when it's even busier.
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April 2023 by Rotxa Nails
I went to this branch and the teller was EXTREMELY PATIENCE and nice with my mom, very hard lady to please! Erick was polite and respectful, very appreciated
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March 2023 by Michael Chirinolyfestyle
Elijah and the team were a wonderful help! I walked in at 4:50 pm and he did not hesitate to help me right away. My account had been locked and he fixed it right up! #blessed #chirinolyfestyle
